Ring a sale on the counter till

The till is the counter screen: full screen, big buttons, made for standing up with a customer waiting. Every sale it takes is recorded straight away, already marked paid, so your books do not need a second pass at closing time.

1. Open the till. On a computer it is Open the till at the top of the left menu. On a phone it is the Till button in the middle of the bottom bar. It takes over the whole screen; Exit till puts you back in the dashboard.
2. Build the bill. Tap a product and it joins the bill on the right. Narrow the tiles with the category buttons, type in the search box, or scan a barcode into it: a USB scanner types the code and presses Enter, which puts the item straight on the bill. An item with sizes asks which size; an item sold by weight asks for the scale reading.
3. Ring something not in your catalog. Press + Custom amount, type the amount and what it is, and it goes on the bill as its own line.
4. Correct as you go. The plus and minus on each line change the quantity, and Clear empties the bill.
5. Press Take payment.

Taking the money

Cash is the default. Tap a quick amount (the exact total, or the round note a customer actually hands over) or type what they gave you on the number pad. The change to give back is the biggest number on the screen, so nobody is doing sums with a queue waiting.

eSewa, Khalti, Fonepay QR and Card have no change to work out: pick the method, take the money the way you always do, and press Complete sale. Then you can print the receipt, send it on WhatsApp, or go straight to the next sale.

The bill the till prints is the same document the dashboard prints and the same one a customer is emailed. The till used to word its own, which is how one sale ended up with three different pieces of paper. Set your roll width once under Settings, Receipts and tax, see Print on a 58mm or 80mm roll.

Two customers at once

Press Hold to park a bill. It waits as Bill 1, Bill 2 above the lines; tap it to bring it back. If a bill is already open when you resume another, it parks itself in the same breath, so nothing is ever dropped. Held bills survive closing the till and closing the browser.

When the internet drops

The customer has paid and is walking away, so the sale completes anyway. It is saved on that device and the top bar counts how many are waiting to sync. They go up on their own when the connection comes back, so leave the till open on that device until the count clears.

Who is on the till

Open Settings, then Shop details, and add names and PINs under Who works the till. The till then asks who is ringing before it will ring anything. The name is stored with the sale and printed on the bill. Tap the name in the top bar to hand the till to someone else. If it is just you, leave it empty and there is no lock.

That list is for the counter, and it is not the same thing as inviting somebody to the dashboard. For that, use Settings, then Staff, see Add staff and choose what they see.

Counter sales land as Done and paid. They show in your billing records, and on the Orders tab under Show completed orders, where a mistake can be refunded. Taking a phone order that still has to be packed is a different job: use New order on the Orders tab for that.