Managing orders on your board

Every order shows the items, customer phone, delivery choice, and total. New customer orders land at the top of the board.

• Move it through fulfilment. Advance the status as you pack or prepare the order.
• Collect payment. Mark paid when cash or transfer is received so your records stay clean. An order that has been paid wears a green Paid badge in its place, on this board and on Billing, so you can tell at a glance what is still owed.
• Open the bill. Invoice opens the order's own document: what it is, the lines, the total, and the buttons to print it or email it. See Tax invoices and sales records.
• Cancel a mistake. Void an order that should not count as a sale.

Customers who leave an email get status updates as you move the order along, and a receipt with a PDF attached that they can keep or print. See The PDF receipt your customer keeps. Dates and times on this board are Bikram Sambat, see Dates on your dashboard.