Chat with shoppers on your shop page

Shop page chat puts a small button in the corner of your shop page. A shopper taps it, writes a question, and you read and answer it in the Inbox, beside Instagram, Messenger and WhatsApp. Nobody needs an account or an app to write to you.

Turn it on

1. Open Settings → Orders and delivery.
2. Open Chat on your shop page and turn the switch on.

Turn the same switch off to take the button away. Conversations from the last 30 days stay in your Inbox.

What a shopper sees

The chat opens with your shop's name and a short line: "Ask us about a product, size or delivery." Before they write, it asks how you can reach them if they leave: a name, phone number or email, all optional. On a phone the chat fills the screen and stays above the keyboard. It follows the language of your shop page.

Answer from the Inbox

New messages appear under Shop page in the Inbox and in All messages, with the unread count on the Inbox in the menu. If you turned on phone alerts, your phone rings for a new chat, at most once every 15 minutes for the same shopper. Priority, Follow up, Unread and Done work as on your other channels.

• Who wrote. A shopper who gave a name shows by that name. One who did not shows as "Visitor" and four letters, such as Visitor 4F2A.
• Signed-in shoppers. If the shopper is signed in to their shopper account on your page (the one they use for order history), the chat is tied to that account. You see their name and phone without asking, and how many orders they placed with your shop under that email, with a link to your orders. Their chat follows them to another phone or computer when they sign in there. If they started chatting before signing in, those messages join their account's chat for your shop. Another shop never sees it.
• On your page now means they are still reading. Left your page means they have gone.
• When they have left. If they are signed in, or gave an email and confirmed it, your reply is also emailed to them a few minutes after you send it, at most once every 30 minutes. The email comes from your shop's name "via Pasal", with your shop's address on pasal.studio. If they gave no email, they see your reply when they open your page again on the same phone or computer. If they gave a phone number, you can call them from the conversation.
• Confirming an email. When a shopper types an email, Pasal first sends them one short email with a link, so nobody can have your replies sent to someone else's address. Until they press it, the Inbox shows the address with "not confirmed yet" and no reply is emailed.

Spam and limits

A message can be up to 1,000 characters. Each shopper can send a few messages a minute and 60 a day, and one internet connection can open only a few new chats a day and send only so many messages an hour. Robots that fill in hidden form boxes are ignored. There is no puzzle to solve for your shoppers. If your page gets more than 600 messages in an hour, the Inbox tells you; nobody is stopped, and you can turn the chat off for a while.

How long messages are kept

Messages are deleted 30 days after they were written. When a chat has no message left, it is deleted with the name, phone or email the shopper gave. Automatic product answers are not used on this chat yet; you answer every message yourself.

पसल पेजको च्याटले तपाईंको पसल पेजको कुनामा सानो बटन राख्छ। ग्राहकले त्यहाँ प्रश्न लेख्छन्, र तपाईं इनबक्सको "पसल पेज" मा पढेर जवाफ दिनुहुन्छ। सेटिङ → अर्डर र डेलिभरी → "पसल पेजमा च्याट" बाट खोल्नुहोस्। साइन इन गरेका ग्राहकको नाम, फोन र तपाईंको पसलसँगका पुराना अर्डरको संख्या आफैं देखिन्छ। ग्राहक गइसकेपछि, साइन इन गरेको वा इमेल दिएर पुष्टि गरेको भए तपाईंको जवाफ इमेलमा पनि जान्छ। सन्देश ३० दिनपछि मेटिन्छन्।