Help · Owner · Staff
When a tab or a button is missing
Why two people can open the same dashboard and see different tabs, and how to get one back.
The dashboard only shows what your shop actually does, and only what the person signed in is allowed to use. So a tab you read about in a guide, or saw on someone else's screen, may simply not be turned on for you. Work down this list.
- Is the feature on? Open Settings, then What this shop does, under Your shop. Khata, returns, repairs, event tickets, the till and dine-in ordering each appear only when their switch is on. See Turn shop features on and off.
- Are you signed in as staff? Staff see only the features their owner ticked. Home and Help are always there; the Staff tab is never granted, so only the owner can see who is on the team. Ask the owner to tick what you need, and it appears the next time you load the dashboard.
- Are you on a phone? The bottom bar holds five slots and everything else sits behind More.
- Search for it. Press Ctrl K, or Cmd K on a Mac, and type the word you would use. Several settings live inside a pane of the Settings tab, and search opens the pane itself. See Find your way around the dashboard.
A guide you were sent is not in your Help tab
The guide list inside the dashboard is filtered the same way the tabs are: an events company is not shown guides about delivery rules or khata. Turn the feature on and its guide joins your list. The public help centre always lists everything.
A staff tick box you expected is not offered
You are only offered permissions your shop can honour: a cafe is not asked whether its staff may work the event door, because that shop has no door to work. Turn the feature on under Settings, "What this shop does" and the tick box appears on the Staff tab.
Order alerts reach nobody
Alerts are per device and per browser, so every phone or laptop that should buzz has to be switched on once, on the Share tab, then Address & app. Two more things catch people out. On an iPhone the dashboard must be added to the home screen first, or there is nothing to notify. And if you once pressed Block or Don't allow when the browser asked, it will never ask again: clear the notification permission for pasal.studio in your browser's site settings, then switch alerts on again. The full setup is in Get alerted for every new order.
Still missing something after all that? Message us on WhatsApp from the Help tab and tell us the tab you are looking for. We reply, usually the same day.
- 01Getting started with PasalFrom your first login to a live shop customers can order from.
- 02Manage your catalogAdd products, photos, prices, and take items off the shelf when you are out of stock.
- 03Count stock so you cannot oversellGive a product a number, watch it fall as you sell, and let it stop itself at zero.