The PDF receipt your customer keeps

Somebody who buys from you and leaves an email address now gets two things: the order email itself, and a PDF attached to it. Until this shipped, only tickets carried an attachment, so a customer who bought a shirt had nothing to file, nothing to print and nothing to give to whoever does their books.

Nothing to switch on. It goes out on its own.

What is on it

• Your shop name, address, phone and PAN, and the customer's name and phone.
• The order number, the date, and how the order was served: pickup, delivery, dine-in or tickets.
• Every line with its quantity and unit price, and the colour and size under the thing they belong to.
• The full breakdown: discount, service charge, VAT, delivery, then the total and how it was paid.

A long order runs to more than one sheet, and the totals never get split off the end of a page: the breakdown, the total and the payment line move together, and each sheet is numbered.

What it calls itself

The same three names the printed bill uses, decided by what has happened to the money: Tax invoice when you are paid and have a PAN, Payment receipt when you are paid without one, and Order summary, headed Not paid yet, when nothing has been paid. See Tax invoice numbers.

Sending it again

Open the order from Orders, Billing or a customer's history and press Email receipt. It goes to the address on the order; press Change to send it somewhere else, which does not alter the address the customer typed at checkout. The PDF goes with it.

The document is dated in the ordinary AD calendar, not Bikram Sambat, because the buyer may be anywhere and AD is what their bank and their courier both use. Your own screens read BS, see Dates on your dashboard.

No email on the order? Then nothing was sent, and there is nothing to resend until you type an address. Ticket orders get their own attachment as well, see Send a guest their ticket again.