What the order statuses mean

Every order moves through the same four steps, and your customer sees each one live on their order page.

• Received: the order just landed. Nothing has been done yet.
• Packing: you pressed Start packing; the customer knows you are on it.
• Ready: packed and waiting for pickup, or heading out for delivery.
• Done: handed over. The order moves off the active board.

Cancelled voids an order so it never counts as a sale, and Mark paid is separate from the steps: tick it whenever the money actually arrives, cash or transfer.