Handle returns and exchanges

Clothes come back. Usually it is the fit, sometimes it is a fault, and knowing which is which is what stops it happening again. The Returns tab records both.

1. Press Record and choose Exchange (a swap, usually a size) or Return (money back).
2. Say what came back: item, size, quantity, and the reason: size or fit, defect, wrong item, changed mind, other.
3. Finish it off. A return takes the refund amount; an exchange takes what it was swapped for.

The tiles show what you refunded in the last 30 days and how many returns and exchanges you took. Why things come back ranks the reasons, which is the useful part: a run of size returns on one line usually means the sizing is off, not the customer.

On by default for clothing shops; any other shop can switch it on under Settings, "What this shop does". Customers never see it. If you want to publish your rules, write them in your shop policy.