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Help · Your shop online

Customer accounts, past orders and receipts

Your customers can sign in to find their orders, tickets, bookings and receipts.

There is a Sign in pill at the top of your storefront. A customer enters their email, gets a six digit code, and that is the whole login: no password, ever. Once the code is in they land on their own page at your shop, not a panel over the shelf.

A signed-in customer account showing past orders
Everything they have bought from you, reprintable without asking.

That page is theirs at your shop. It opens as a profile: edit their details, numbered invoices, past orders, and a wish list of things they saved from your shelf. Their name, phone and address fill in at checkout. Orders, tickets and bookings are only what they bought from you. If loyalty is on they see their points and how far they are from a reward, and they can add the real card to Apple Wallet or Google Wallet. The login is one Pasal account and works at every Pasal shop, but each shop's page shows only its own, so nothing a customer bought elsewhere is on display over your counter. Ticket codes link straight to the live ticket page with its QR, so nobody has to dig through their email at the door.

Receipts

Every order carries a Receipt button that opens the same itemised receipt you print, with your shop's tax details, the lines, any discount, service and VAT. They can save it as a PDF themselves.

A customer's receipt for a past order
The same receipt you print, reprinted by the customer without asking you.

They also have one already: every order email now arrives with the receipt attached as a PDF, so most customers never need to sign in to find it. See The PDF receipt your customer keeps.

Nothing here needs setting up and nothing shows another shop's data to you: an account only ever returns that customer's own rows, matched on the email they signed in with.

  1. The PDF receipt your customer keepsEvery order now emails a proper receipt the customer can print, file, or hand to their accountant.
  2. Make the shop look like yoursTemplate, colours, logo, hero photo, and the order of the page, all from the Design tab.
  3. Write your shop policyReturns, delivery rules and terms, shown on your site without sending customers anywhere else.
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