# Pasal help guides > Every listed guide from Pasal's help centre (https://pasal.studio/help) as plain text, for AI agents and tools. > Pasal is shop software for shops in Nepal: an online shop, a counter till, orders, stock, khata, > bookings and tax bills. The short map of the site is https://pasal.studio/llms.txt. This file is generated from the help centre's source by scripts/build-llms-full.mjs and changes when the guides change. Each guide's own page is the one to link to. Prices are not written here; they are on https://pasal.studio/pricing. Some guides carry a Nepali version after the English one. 112 guides. ## Keep supplier bills, deliveries and balances URL: https://pasal.studio/help/suppliers Section: Money Record who you buy from, receive counted stock in parts, and record payments you have already made. Open Suppliers from Money. Only the current shop owner can use this private book. Staff and shoppers cannot see supplier costs or balances. If setup is unavailable, contact support to activate the database update. Add a supplier's contact details and the amount you already owed before starting this book. That starting balance stays fixed after saving. Retire a supplier to stop adding new bills; their history remains. Record purchase bill keeps the supplier's original bill number, date, products, quantities and unit costs. The full bill adds to what you owe. Recording a bill does not change stock or create a sale. A duplicate bill number for the same supplier is refused. Choose Receive stock on a bill and enter only the quantities that arrived. A partial delivery leaves the remaining quantities open. Counted products and counted colour/size variants gain those units; products without counted stock keep no quantity. Serial-numbered and weight products must use their existing stock tools, and cannot be received here. Record payment records a payment already made. It reduces supplier debt; it does not send money, change a cash drawer or add a Paid out entry. Keep the existing spending record separately, and avoid counting both as two expenses. Buying prices and profit reports are not automatically updated by this book. If a save's reply is lost, choose Check previous save. The browser preserves the original request, so checking it does not add the payment or delivery twice. Do not clear browser data before checking an unresolved save. Backups are a selected tax-record export. Supplier bills, payments and receipts are not included in that ZIP yet; this is not a supplier-book restore tool. --- ## Add your own 360° photos or a 3D product model URL: https://pasal.studio/help/product-360-3d Section: Your shop online Let shoppers rotate a set of product photos or explore a GLB model, alongside the usual gallery. In Products, open a product's editor and expand 360° and 3D media. This optional section appears once media setup is active. The usual product photos remain in the gallery. For a 360° view, photograph the same product around a full turn. Paste two to seventy-two different public HTTPS photo links, one per line, in rotation order. Pasal displays your supplied frames; it does not generate missing angles or make a model from a single photo. For 3D, paste a public HTTPS link to one .glb file with its textures included. The file's host must allow loading from your shop website. Never put private files or credentials in these links. Shoppers can download public media. On the product page, shoppers choose 360° view or View in 3D. A rotation slider and previous/next buttons work without dragging. The 3D viewer loads only when opened and supports camera controls. Close returns to the usual photos. If a file fails to load, those photos are still available. --- ## What Pasal can do for your shop URL: https://pasal.studio/help/pasal-features Section: Getting started Explore selling, events, stock, customers, your shop website and business records, including features you can switch on later. Pasal combines a shop website with a dashboard for everyday selling and records. Your shop type chooses the starting tools. A feature that is off is still part of Pasal: open Settings → What this shop does to see its switch and any plan requirement. A staff login may need the owner to change setup. - Selling: products, photos, highlights, sizes and colours, stock, barcodes and individual serial numbers; the counter, table bills, dine-in QR ordering, discounts and receipts. - Events and appointments: dated events, ticket types, capacity, ticket QR codes and door scanning; bookings and delivery options are under Settings → Orders and delivery. - People and repeat visits: customer history, loyalty, Khata credit, returns and exchanges, repair jobs, staff access and payslips. - Your online shop: templates and preview in Design, product layout and stock visibility, your link and QR codes, domains, contact details, policies and about page. - Marketing: Google review setup and QR posters, the customer-screen review prompt after payment, optional review emails, customer email and WhatsApp links, photos and promo codes. - Books: Sales, costs and profit, Visitors and sales, Accountant exports, Paid out, the Ledger job book, and the owner-only Suppliers book. Backups are under Settings. Pasal AI reads the guides and permitted shop figures; it does not make changes for you. - Your preferences: account name and cartoon avatar, password, notifications, language, colour and text size; Plan & billing is in the same Settings window. Some tools need Pro or an enabled feature, and staff only open pages their access permits. Pasal's IRD approval is pending; live IRD submission is unavailable. Keep the ordinary receipt and tax-record workflow separate from approval. Physical printing and device behavior depend on the connected setup. --- ## Getting started with Pasal URL: https://pasal.studio/help/getting-started Section: Getting started From an empty page to a live shop taking orders, and what your free trial includes. Pasal puts your shop online behind one link: customers browse your catalog and order from their phone, and you fulfil everything from a live order board. No app for you or your customers. Here is the whole setup, from an empty page to a shop taking orders. ### Open the shop - Go to pasal.studio/create. Type your shop name, and Pasal suggests your link from it. Sunrise Bakery becomes sunrise-bakery.pasal.studio. The line under the box says Available or Taken, try another as you type, so you know before you commit. You can connect your own domain later, from Link & QR. - Say what you sell. Cafe, restaurant, bakery, grocery, clothing, salon, jewelry, electronics, garage, events, handicraft, furniture, or something else. This is not cosmetic: a kirana opens with khata and selling by weight already on, a clothing shop with returns, a cafe with a sold-out toggle. You can change any of it later under Settings, What this shop does: every switch, and the shop type itself, which sits at the top of that pane with a Change button. Changing the type moves only the defaults; switches you set yourself stay as you set them. - Confirm your email. Enter your address and press Email me a code. A six digit code arrives; type it in and the shop publishes. There is no password to invent, and no card. That is the whole of it. There is no draft and no separate publish button: the moment the code checks out your shop is live at its address and you land on your dashboard. An account holds one shop, so signing up again with the same email reopens the shop you already have. ### Your first seven days are Pro Every new shop opens on Pro, free, for seven days. Nothing to switch on and no card to enter. That means the counter, khata, tickets, bookings, loyalty, promo codes, the TV board and the job book are all open to you from the first day, so you can find out which of them your shop actually uses before you decide anything. See What Pro costs and how to turn it on, and What happens when your free trial ends, so the day it ends is not a surprise. ### Then fill it in - Set your shop details. Address, opening hours, WhatsApp, PAN and VAT under Settings, Shop details. - Build your catalog. A new shop starts with an empty shelf: nothing is added for you. Home points you to Add your first product. See Manage your catalog. - Make it look like yours. Pick a template, set your colours, and write the words on the page. - Share your link. Copy your shop address or download a QR code for Instagram, WhatsApp, or the counter. See Share your shop link. - Take your first order. A customer opens your link and checks out. The order lands on your board instantly. Your Home tab keeps a short Set up your shop list at the top until you have worked through it, so you do not have to hold this list in your head. Hide it whenever you like. It is always waiting at the top of Help if you want it back. Want to see the whole flow before you touch your own shop? Open the live demo and order from it. --- ## Manage your catalog URL: https://pasal.studio/help/catalog Section: Selling Add products, photos, prices, and take items off the shelf when you are out of stock. Your catalog is what customers see when they open your shop link. Keep it current and orders stay accurate. A brand new shop starts with an empty shelf: nothing is added for you. Home points you to Add your first product, and every product on your shop page is one you put there. ### Add a product Open Products and press Add product. The editor is two columns: what you are selling on the left, its photos and category on the right. To start from a picture instead of typing, use Add from photo at the top of the screen; see Add a product from a photo. - Name and description. Open Description to write the optional description. Leave a blank line between paragraphs and they stay separate on the product page. - Price, in NPR. Sale price in Cost and offers is what you are charging instead; leave it empty for no sale, and the old price shows struck through on your shop. - Cost price in Cost and offers is what the item costs you. Only the shop owner sees product cost prices, and it turns your takings into profit everywhere money is shown. See Track cost price and profit. - Stock counts down as you sell and stops the counter at zero, if you want it counted. See Count stock so you cannot oversell. - Badge is the small word on the card: New, Bestseller. Barcode is for scanning at the counter; a USB scanner types straight into the box. - Photos. Tap the photo preview to open its popup. The first one is the cover. Press Make cover on another shot to move it first. Pick Fill the frame if you want the picture cropped tight, or Show the whole photo if nothing on it must be cut off. - Tag a colour onto this photo. With a colour on the product, tap Black or Cream under the strip. That shot is what the shop page shows when a shopper picks that colour. A colour with no photo of its own falls back to the product gallery. Sizes do not get photographs. - Category. Type a new one or tap a chip of the ones you already use. Categories are what the filter row on your shop is built from. Detailed sections open in popups so the main editor stays short. Done keeps your edits in the product form; use the main Save button to save them. Serial-number records save as you record them. ### Sizes and colours One product, many versions: a kurta in three sizes, a mug in four colours. Open Manage options (or Add options ) to edit them. The Photos popup also has quick size and colour chips. Each size can carry its own price, and any single size or colour can be marked sold out without taking the product down. See Sell one product in several sizes and colours. Each colour/size pair can now have its own stock count and barcode. At the web counter choose the pair, or scan its own tag. For individually identifiable items, use serial numbers. ### Feature the ones you want seen For clothing descriptions, angle photos and Instagram style codes, follow Prepare a clothing product for your website and Instagram. The star at the end of a product row pins it to a Featured shelf at the top of your shop. Use it for what is fresh, what has margin, or what you want to move this week. See Feature a product on your shop. ### Publish or keep it as a draft A new product has two buttons. Publish product puts it on your shop page straight away. Save draft keeps it off the shop page, so you can start it on your phone and finish it later. A draft shows Draft in its Status column; tap that word to publish it. Once a product is live, Save in its editor changes it on your storefront immediately. ### When you run out Toggle a product off and it disappears from the shop immediately (its Status reads Hidden ); turn it back on when stock returns. A cafe that only wants it gone until tomorrow should use the sold-out toggle instead, which leaves the item on the menu greyed out rather than pretending it never existed, see Mark an item sold out for the day. ### What cannot be sold A Draft, a Hidden item and one Sold out for today cannot be sold anywhere: - Your shop page: none of them can be ordered. A shopper whose bag still holds one from earlier is told one of the items is no longer on sale. - Orders → New order lists only items that are live, shown and not sold out for today. - The counter does not show them in its grid. Scanning a draft's barcode says This item is a draft. Publish it in Products to sell it. - Table orders sent from Pasal Desk with one of them in are refused, the same as an online order. - A draft cannot be picked as a product card in the Inbox. A hidden or sold-out item still can, so you can tell a customer when it is back. A sale Pasal Desk already rang offline is kept even if the item became a draft before Desk sent it, because the customer has paid. --- ## Add a product from a photo URL: https://pasal.studio/help/add-from-photo Section: Selling Take or choose a photo on the Add a product screen and Pasal AI fills in a name, a short description and a category. You check them and type the price. Instead of typing a new product from scratch, take a photo of it. Pasal AI looks at the photo and suggests the words. The price and the stock are always yours to type. ### Fill a product from a photo - Open Products and press Add product. The Add a product screen opens. - In the Add from photo box, press Add from photo to open the camera, or Choose from your photos to pick one you already have. On a computer both open the file chooser. - The button reads Reading the photo… for a few seconds. Then the box says Filled in from the photo and the form has a name, a short description and a category. - Check every word. Pasal AI only describes what it can see. Correct anything it got wrong. - Under Suggested highlights, tap the true ones are up to five short facts it could see, such as a colour or a material. Tap one to add it to the product's highlights; tap it again to take it off. Nothing there is added until you tap it. - Type the price, and the stock if you count it. Then press Publish product or Save draft. ### What it fills, and what it never does - Category: it picks one of your shop's own categories, spelled the way you spell it. If none fits, it may offer a Suggested new category with a Use this button instead of filling it. - Never the price or the stock. Pasal sends no price or stock with the photo, and the form has no place for the reply to put one. - A price before saving. A product filled in from a photo cannot be published or saved as a draft until you type a price. Until then both buttons are off and the screen says Type the price before saving, with a Go to price link. A product you type by hand saves as usual. - Your own words stay. Anything you had already typed in the name, description or category is kept, and the box says so. - A second photo replaces what the first photo filled in, as long as you have not changed it. Words you typed or edited stay. Highlights you tapped from the first photo are taken off; ones you typed stay. - The photo becomes the product's first photo when you save, so you do not need to add it again. ### Your photo and your privacy Before the photo leaves your phone or computer, it is shrunk (at most 1,600 pixels on the long side) and saved again as a new picture, which removes its location and camera details. It is then sent to Anthropic, the company that runs Pasal AI, with your shop's name, trade and area and the categories you already use. No price, stock or customer details go with it. Nothing is saved on your shop until you press a save button. See the Privacy Policy. ### Plan and daily allowance Add from photo is part of Pasal AI, which comes with the annual Pro plan. Without it the buttons are shown but greyed out, with a line saying so. Each photo read counts as one of your daily Pasal AI questions, the same allowance as the chat. If you run out, it says so; try again tomorrow, or type the details yourself. It needs the internet. ### If it cannot read the photo - "Pasal AI could not see a product in that photo." Take another with one product in view, filling most of the frame, on a plain background. Leave out people, hands, screens and other items. - "That is not a photo Pasal can open." Choose a JPEG, PNG or WebP photo. - "That file is too large (over 30 MB)." Choose a smaller photo, or take a new one with the camera. - "You have used today's Pasal AI allowance." Try tomorrow, or fill the form yourself. The rest of the form works as in Manage your catalog. To write a description for a product you already have, see What Pasal AI does for you. --- ## Prepare a clothing product for your website and Instagram URL: https://pasal.studio/help/clothing-product-pack Section: Selling Add a consistent photo gallery, accurate details, size stock and a product code customers can send in a DM. ### Start with the actual garment Give every style a distinct name and code. Check fabric composition, weight, care instructions and manufacturing origin against your samples or supplier records. Leave unverified specifications out. A design image alone cannot verify them. ### Add four or five photos Use a full front, full back, three-quarter view and a detail photo of the label or construction. An optional fifth photo can show the garment worn. Keep the same colour, pockets, artwork and cut across the gallery. Add model height and worn size only when you know them. In Products, open the item and its Photos popup. Add the photos, choose the cover and press Done. Tag colour photos to their matching option. Finish with the main Save button. ### Write the description Start with a short paragraph explaining the silhouette, colour, distinctive design and styling. Leave a blank line, type DETAILS on its own line, then list verified details with a hyphen at the start of each line. Optional sections are FIT, SIZE GUIDE and FABRIC & CARE. Domain renders these sections as expandable rows and shows the product barcode as its style code. A size guide should use measurements from your actual sample. For tops, record chest width, shoulder width and length. For pants, record waist, rise, inseam and leg opening. Explain whether you measured flat or around the body. ### Count the stock you actually have Open Manage options and create each size and colour. For counted options, enter the quantity for each pair. Do not give every size the whole product total. Save, then select each option on your website and check its price and availability. See sizes and colours and counted stock. ### Connect the caption to the product Store a unique code in the product Barcode field. Use that exact name and code in your caption: “For details, message the product name or code.” A caption does not create the product or activate its code. Save the live product first, then test a fresh name and code message from another Instagram account. Open the returned link and check the gallery and options. For connection, automatic help and HUMAN handoff, follow Connect Instagram to your dashboard. ### वास्तविक कपडाबाट सुरु गर्नुहोस् हरेक डिजाइनको छुट्टै नाम र कोड राख्नुहोस्। कपडाको मिश्रण, तौल, हेरचाह र बनेको देश नमूना वा आपूर्तिकर्ताको विवरणबाट पुष्टि गर्नुहोस्। पुष्टि नभएका कुरा नराख्नुहोस्। डिजाइनको फोटोले मात्र यी कुरा पुष्टि गर्दैन। ### चार वा पाँच फोटो राख्नुहोस् अगाडि, पछाडि, छड्के दृश्य र लेबल वा सिलाइको नजिकबाट खिचिएको फोटो राख्नुहोस्। पाँचौँ फोटोमा लगाएको दृश्य देखाउन सकिन्छ। सबै फोटोमा रङ, खल्ती, चित्र र आकार मिलाउनुहोस्। मोडलको उचाइ र लगाएको साइज थाहा भए मात्र लेख्नुहोस्। सामानहरूमा सामान खोलेर फोटोको पपअप खोल्नुहोस्। फोटो थप्नुहोस्, मुख्य फोटो छान्नुहोस् र सकियो थिच्नुहोस्। रङअनुसारका फोटो सही विकल्पसँग जोड्नुहोस्। अन्त्यमा मुख्य सुरक्षित गर्नुहोस् बटन थिच्नुहोस्। ### विवरण लेख्नुहोस् पहिलो अनुच्छेदमा आकार, रङ, डिजाइन र कसरी लगाउन सकिन्छ भन्ने छोटो परिचय लेख्नुहोस्। खाली लाइनपछि विवरण शीर्षक राख्नुहोस्। प्रत्येक पुष्टि भएको विशेषताको सुरुमा हाइफन राखेर छुट्टै लाइनमा लेख्नुहोस्। आवश्यक भए फिट, साइज गाइड र कपडा र हेरचाहका खण्ड थप्नुहोस्। Domain ले यी खण्ड खोल्न मिल्ने गरी देखाउँछ र बारकोडलाई स्टाइल कोडका रूपमा देखाउँछ। साइज गाइडका लागि आफ्नै नमूना नाप्नुहोस्। माथि लगाउने कपडामा छातीको चौडाइ, काँध र लम्बाइ नाप्नुहोस्। पाइन्टमा कम्मर, उठान, भित्री लम्बाइ र खुट्टाको मुख नाप्नुहोस्। कपडा समतल राखेर नापेको हो वा शरीर वरिपरि नापेको हो भन्ने खुलाउनुहोस्। ### आफूसँग भएको मौज्दात गन्नुहोस् विकल्पहरूमा हरेक साइज र रङ राख्नुहोस्। गनिने मौज्दात भए हरेक जोडीको सङ्ख्या राख्नुहोस्। सबै साइजमा सामानको कुल सङ्ख्या नलेख्नुहोस्। सुरक्षित गरेपछि वेबसाइटमा हरेक विकल्प छानेर मूल्य र उपलब्धता जाँच गर्नुहोस्। ### फोटोको विवरणलाई सामानसँग जोड्नुहोस् बारकोडमा छुट्टै कोड राख्नुहोस्। Instagram फोटोको विवरणमा उही नाम र कोड लेख्नुहोस् र थप जानकारीका लागि नाम वा कोड सन्देशमा पठाउन भन्नुहोस्। फोटोको विवरणले सामान सिर्जना वा कोड सक्रिय गर्दैन। पहिले सामान सुरक्षित गर्नुहोस्। अर्को खाताबाट नयाँ नाम र कोड पठाएर फर्किएको लिंक, फोटो र विकल्प जाँच गर्नुहोस्। जडान, स्वचालित सहयोग र टोलीलाई जिम्मा दिने विधिका लागि Instagram लाई ड्यासबोर्डमा जोड्ने निर्देशिका पढ्नुहोस्। --- ## Feature a product on your shop URL: https://pasal.studio/help/featured-products Section: Selling Star the ones you want seen and they get their own shelf at the top of your shop. Some things you want seen first: the new arrival, the one with the best margin, the box of Dashain gift sets you need gone this week. The star does that. - Open Products. Every row ends with a small row of buttons, and the first is a star. - Tap it. It fills in, and the product joins a Featured shelf at the top of your shop straight away. Tap it again to take it back off. A strip above the product list shows what you have starred so far, up to four of them with a +2 more if you have gone further, so you can see your shop window without leaving the tab. ### There is no limit, which is the catch You can star everything. Nothing stops you, and nothing warns you. But a shelf with your whole catalog on it is not a featured shelf, it is your catalog printed twice. Four to eight is where it still means something. ### Where the shelf sits Under your hero and your category buttons, above the categories themselves, with a Featured heading. Each card on it also wears a small Featured flag, wherever else in the shop that product appears. A product that is sold out drops the flag, because a badge on something nobody can buy only annoys people. ### Why it disappears when you search The Featured shelf shows only on the full shop view. The moment a shopper types in the search box, or taps a category, the shelf goes and they see only what they asked for. This is deliberate and it is not a fault: a customer who has just tapped Momo wants momo, and a Featured row of pashmina above the momo is noise. Clear the search or go back to All and the shelf returns. For the shape of the cards themselves, and whether the category buttons show at all, see Choose how your products and events are shown. --- ## Product specifications URL: https://pasal.studio/help/product-specifications Section: Selling Add facts customers ask about, like RAM, storage, warranty or fabric, and they show as a table on the product page. Specifications are short facts about a product, each a name and a value: "RAM: 8 GB", "Warranty: 1 year", "Fabric: cotton". They show as a table on the product page, under the description, on every design. ### Add them - Open Products and edit a product (the pencil on its row). - Open Specifications. Press a suggested name (Pasal suggests names that fit your kind of shop) or Add a specification for your own, and type the value. - Press Done, then save the product. Nothing changes on your shop page until you save. - Up to 20 rows a product. A name can be 40 letters, a value 120. - Each name once per product. A row needs both a name and a value. - Leave out dates and anything that changes, such as "Best before". The table is fixed text, and it is also sent in your product feed, where Meta keeps it. - Brand and model have their own boxes in the editor, and those reach the bill. सामानहरू मा सामान खोलेर विशिष्टताहरू मा नाम र मान थप्नुहोस्, जस्तै RAM: ८ GB वा वारेन्टी: १ वर्ष। सामान सेभ गरेपछि यी सामानको पेजमा विवरणमुनि तालिकामा देखिन्छन्। एउटा सामानमा २० वटासम्म राख्न सकिन्छ। --- ## Sell one product in several sizes and colours URL: https://pasal.studio/help/sizes-colours Section: Selling One product page, a price per size, and stock and barcodes for each colour/size pair. A kurta in S, M and L is one product, not three. Sizes and colours keep it that way: one page, one row in your catalog, photos you can tag per colour, and the shopper picks which one they want before it goes in the bag. - Edit the product and open Manage options (or Add options ). Quick size and colour chips also sit inside the Photos popup. - Add your sizes. Tap the suggestions, or press + Other and type your own, pressing enter or comma after each. The suggestions are the sizes you already use elsewhere in your shop, so the second garment is faster than the first. A shop with none yet is offered the ones its trade uses: Small, Regular and Large for a cafe, Half and Full for a restaurant, half a pound upwards for a bakery, XS to XXL for a clothing shop. Some trades are offered none at all, and + Other takes anything you type. - Add your colours the same way with + Add. Type them the way you would say them: Indigo, Off-white, Mustard. The two headings are yours to rename. Option name starts at Size and Colour, but a bakery selling cake by the pound wants Weight, and a jeweller wants Metal. Whatever you type is the heading your customer reads. ### A price per size Tap a size chip and its own fields open underneath. The Price box is empty by default and shows the product's own price in grey: leave it alone and that size charges the price at the top. Fill it in and that size charges its own. A large tea at NPR 90 next to a regular at NPR 60 is two numbers, not two products. Each size can carry its own Sale price too. Colours do not carry prices, only sizes do, which keeps the arithmetic honest: the shopper is never shown two numbers that both claim to be the price. ### Running out of one size Three levels, smallest first: - One size, or one colour, everywhere. Tap the chip and switch it to Sold out. Out of L in everything, whatever colour. - One colour in one size. The What has run out grid at the bottom is a box per pair. Tick Indigo against M and only that combination goes; Indigo in L and Mustard in M carry on selling. - The whole product. Toggle the product off in the catalog list, see Manage your catalog. A sold-out size is shown to shoppers, greyed and untappable, rather than hidden. Somebody who wears L and sees L crossed out knows to come back; somebody who sees no L at all assumes you do not stock it. ### Photos per colour Colour chips live under the photograph, not in a separate pane. Tap Black while you are looking at the black shot and that picture is what the shop page shows when a shopper picks Black. Cream with no photo of its own falls back to the product gallery, so you can do your bestseller properly and leave the rest. Sizes do not get photographs. The size chips next to the photo add or price a size. They do not tag a picture. ### What the shopper sees Add on the shelf opens a sheet with those chips. Nothing goes in the bag until they pick and press Add to bag. Tapping the card still opens the product page, where colours are swatches, sizes are chips, and the price above updates as they choose. A size that costs more than the others says so on its chip; sizes that all cost the same do not clutter themselves with repeated prices. The sheet and the page use the same chips, see When Add asks the shopper to choose. In the bag and on the order it reads Kurta (Indigo, M), and at checkout as Indigo · M · 1 under the name. That is one reason to name sizes the way you would say them out loud: whatever you type is what you will be reading off an order at seven in the evening. ### Count each colour and size Turn on stock counting in the product editor and fill the count for every pair you sell. A blank count is different from zero. If some are missing, use the offered action to set the remaining pairs to zero only when that is correct. The pair counts add up to the product total; they are not extra stock on top. When converting a whole-product count, split the stock you actually have between the pairs before saving. The count grid is useful for several colours and sizes. You can still use the rows when you need to edit a barcode. Restocking a pair replaces its count in the editor. Hide public quantities through Design → Products/Menu → Show stock quantities; this does not stop counting or remove purchase limits. ### Give a pair its own barcode Enter a barcode on the pair's row and save. A code must identify one product or pair in your shop; reusing a code already assigned elsewhere is refused. Use the product labels tool to print pair labels. A barcode identifies the colour/size combination. An SN or IMEI identifies one physical unit instead, see Track a unit by its serial number. ### At the counter and afterwards - The counter asks. Tap a tile that has sizes and a sheet opens, then choose the actual colour and size. The selected pair travels with the line and draws from that pair's count. Scanning its own barcode selects that pair; a product-level barcode may still ask you to choose. - The printed bill carries the option inside the line name, so the customer's copy says Kurta (Indigo, M) with no extra column. - Returns started from the order keep the variant, because it is part of the line. A walk-in return with no order behind it has a Size / variant box to type it into. See Handle returns and exchanges. Use the web counter for exact colour/size or serial-unit selection. Pasal Desk does not yet offer the same selection. Finish syncing older device queues before enabling serial tracking. ### Two things worth knowing Renaming carries, deleting does not. Rename M to Medium and everything you had ticked as run out follows the new name. Delete a size and its ticks go with it, which is right, but it is not undoable. A shopper mid-basket loses a line you delete. If someone has Indigo M in their bag and you delete that size, or mark it sold out, that line drops out of their bag rather than quietly repricing itself to something they did not choose. Better to edit sizes in the morning than at eight on a Friday. Sizes and colours are for things sold by the piece. A shop selling by the kilo wants Sell loose goods by weight instead, and the two do not mix. --- ## When Add asks the shopper to choose URL: https://pasal.studio/help/choose-on-add Section: Selling Add opens a sheet on every product: the photo, the price, and any size, colour or weight to choose. Nothing is bagged until they press Add to bag. There is one Add on the shelf and it always opens the same sheet. The sheet is a preview: the photograph at full size, the price, what is left, the description, and the sizes, colours or amounts if the product has any. Nothing sits in the bag until they press Add to bag on it, so it is one tap to look and two to buy. ### What counts as a choice Pasal only knows what you filed on the product: sizes and colours, or sold by weight. A line in the description that says steamed or fried is not a choice until you add it as a size. Notes and blurbs never open the sheet. ### What the shopper does - Plain item. Add opens the sheet on the photograph and the price. Add to bag on the sheet puts it in the bag, and the floating bar then says View bag, which only opens the bag. - Item with a choice. Add opens a sheet from the bottom of the phone, with the same chips the product page uses. They pick, then press Add to bag. - The card itself. Tapping the name or the picture still opens the product page. See details on the sheet goes there too. At a table the sheet does not change the address, so the table code stays. Sending to the kitchen is still the bag's own button, see table ordering. --- ## Count stock so you cannot oversell URL: https://pasal.studio/help/counted-stock Section: Selling Give a product a number, watch it fall as you sell, and let it stop itself at zero. For anything you hold a fixed number of, say how many and Pasal counts them down instead of trusting your memory at six in the evening. - Open Products and edit the item. - Open Stock. Turn Track stock on, then enter the count. For colour/size stock, fill each pair rather than just the whole-product total. - Press Done to return to the product form, then Save. Done keeps the edits in the form; it does not save the product. What changes once an item is counted: - On the counter, the tile shows 12 left under the price, and the number turns red at five or fewer. The bill will not take more than are left. - Every counter sale takes its own amount off, including sales rung while the internet was down, once they sync. - At zero it stops selling itself, on the counter and on your storefront, until you enter a new number. Orders placed through your shop link count down too. An order takes its lines off the count the moment it lands, and an order asking for more than is left is refused before it reaches your board. So one number covers both doors, and there is nothing to correct by hand after a delivery. ### Pairs and individual units A product with colour/size counts draws from the pair selected on the shop page or web counter. Update that pair when you restock, rather than replacing the total alone. See sizes, colours, stock and barcodes. For serial-tracked products, available received units determine the count: receive the physical units instead of typing a whole-product quantity. ### Home keeps an eye on the shelf When counted items run down, your Home tab says so in one line: how many are down to 0, and how many are down to 5 or fewer. Down to 0 means already refused, at the counter and on your storefront. Down to 5 or fewer is a warning about next week. Top it up under the line opens Products. A shop that counts nothing gets no line, and staff see it only with the Products tick. ### Three switches that sound alike - Live or Hidden: whether the item is in your shop at all. Hidden is for what you are not selling this season. - In stock or Sold out: today only. It stays on the menu greyed out and comes back overnight, see marking an item sold out. - Counting: a real number that falls as you sell. At zero the item drops off the shop completely rather than sitting there greyed, so use the sold-out switch when you want it still on show. To restock, edit the product and type the new number: it replaces the count rather than adding to it. ### Choose whether customers see stock quantities Open Design, then the Products or Menu part of your page. Turn Show stock quantities on or off. This controls the remaining count on storefront cards and product pages, including a chosen colour and size. It saves automatically. Counting and the limit on what customers can buy stay active when quantities are hidden. --- ## Scan a barcode with your phone camera URL: https://pasal.studio/help/scan-with-the-camera Section: Selling Point the phone at a packet and the counter adds it. Stocking a shelf works the same way, one scan per packet. Your phone can read a shelf barcode. There is nothing to install and nothing to buy, and it works in the two places a barcode is any use: at the counter while you are ringing a sale, and on Products while you are putting a box of packets on the shelf. ### At the counter Open the counter and press the scan button at the right of the search box. Point it at the packet and hold steady; it reads by itself, blips, and the product joins the bill. The sheet stays open on the live view, so the next item is another point rather than another tap. If the live camera will not open in the Pasal app, photograph the code instead and it still reads. If nothing in your shop wears that code, it says so and tells you what to do about it: sell it by name for now, and give it the code later under Products. It never invents a product for you mid-sale. ### Stocking the shelf On Products, press Scan to add. Scan a packet and Pasal asks only what the camera cannot see, a name and a price, then saves it and goes straight back to the live view for the next one. A box of thirty packets is thirty scans and thirty short forms, with no reopening and no asking for the camera again. A code that is already on one of your products never opens the form. It tells you whose it is and what it costs, which is the useful answer when the packet in your hand is already on the shelf. One code sells one product, so two products can never share one. Editing a product, open Codes and details. The Barcode field has its own Scan button that fills the box and closes. Rescanning the product you are editing is not treated as a duplicate of itself. ### Your USB scanner has not changed A USB scanner works exactly as it always did. It types the digits into whatever box is focused and presses Enter, so at the counter it finds the product and adds it, and in the Barcode field it fills the box. The camera is an addition for whoever does not have a gun in their hand, not a replacement for the one you own. If the camera is refused or will not open, the message says so and you can still type the code. Nothing in either screen depends on the camera working. ### A scanned loyalty card names the customer The counter's camera reads your loyalty pass too. Scan the card on a customer's phone and it attaches them to the bill by name, so their points and any reward are on screen before you take the money. A card from another shop is refused there and then. See The card in your customer's phone. --- ## Make the shop look like yours URL: https://pasal.studio/help/branding Section: Your shop online Template, colours, logo, hero photo, and the order of the page, all from the Design tab. Your shop should look like your shop, not a template. Everything visual lives on the Design tab: it takes over the whole screen with one list of every part of your shop. On a computer the list runs down the left and your shop preview is on the right. Opening a part replaces the list with its controls; on a phone the list is the screen and each part opens over it. Ordinary edits save automatically; a template trial waits for Save this look, and Back to Dashboard (the back arrow on a phone) brings you home. - Template, colours & logo: pick a design, then one of its colourways or your own colours, and upload a logo so the shop, receipts, and link previews carry your brand. - Homepage sections: the parts of your home page in the order a customer meets them. Change order moves them, the switch on a row hides one, and tapping a row opens it. - Big photo and promo cards: tap Big photo and headline to write the greeting at the top of your shop and set its photo, and Promo cards to highlight a drop or an offer. On a computer your shop preview stays on the right; on a phone, See it at the top of every part shows it to you at that spot. Share your shop link once it looks right. Photographs on the screen that faces the customer are on Marketing, not here. --- ## Preview a look before you save it URL: https://pasal.studio/help/design-spec Section: Your shop online Try a card in Browse designs, check the Not saved bar, then save the look or discard the trial. Try a design on your own shop before customers see it. Open Design → Template, colours & logo → Browse designs. - Press Try it on a design card. Your products and words appear in its preview. - The Not saved bar means customers still see the saved look. Other edits made during the trial wait with that trial too. - Press Save this look to keep the trial and its edits, or Discard to return to the saved shop. Use this design applies a chosen design directly. - Use Open shop, or View on a phone, to compare the saved result. Changes outside a design trial save automatically. The Not saved bar distinguishes a temporary trial from the look customers see. A supported link ending in #design= can show a temporary design preview. Sharing or opening that link does not save it to the shop. See Pick a template, keep your colours and Arrange your storefront page for the current editing steps. To let ChatGPT suggest and save looks, see Design your shop with ChatGPT. --- ## Design your shop with ChatGPT URL: https://pasal.studio/help/chatgpt-design Section: Your shop online Add Pasal to ChatGPT, preview looks without saving, say yes on pasal.studio before it saves, and take that yes back. Saving needs the owner's AI assistants switch and Pasal Pro. ChatGPT can read your shop's look, suggest a new one, and show you a preview. It saves to your live shop only after you say yes on pasal.studio. Before it can save. Two things must be true. The shop owner has switched on Settings → AI assistants, and the shop is on Pasal Pro (a trial counts). Settings → AI assistants shows whether both are true for your shop. Previews need neither. You also need the Design permission to say yes. Pasal is in ChatGPT's plugin directory. Search for Pasal in ChatGPT's Plugins and press Connect; on pasal.studio, tick Draft, publish and undo looks to let it save looks. If your plan or workspace does not show the directory, add it by its address: - Open Settings → AI assistants, press Open beside Connect ChatGPT or Claude, and copy the connector address, https://pasal.studio/mcp. - In ChatGPT, open Plugins → Add → Add custom MCP server (Plugins is at chatgpt.com/plugins, and Add is at the top right). Name it Pasal, paste the address, and choose OAuth for sign-in. ChatGPT warns that custom servers are not checked by OpenAI; read it, continue, and create it. If you do not see this option, your ChatGPT account or workspace may not allow it. - Ask ChatGPT for a look. It can read your shop, check a look, and make a preview link. A preview never saves: customers still see your saved shop. - When you ask it to save, ChatGPT sends you to pasal.studio. Sign in and check the shop name. The page shows one tick, Draft, publish and undo looks. Leave it ticked and press Allow on this shop. One yes covers one shop and lasts thirty days. If the tick is off with a note, AI assistants are switched off for the shop or the shop is not on Pro. The note says which. The owner can switch AI assistants on in Settings; then ask ChatGPT to save again. Your own colours. Ask ChatGPT for colours of your own, for example "make the buttons my brand red, #b4234a". It sets the same three colours the Design tab does (buttons and links, background, text, and cards if you want), and Pasal checks them the same way: a pair that cannot be read is refused, and ChatGPT is told by how much and a colour in the same shade that reads well. The preview link shows them, a draft keeps them, and undo brings back the colours you had before. Asking for the template's own colours takes them off. Some templates do not take your own colours (the Design tab lists which); ChatGPT is told so, and any colours you already saved stay saved. Drafts it kept. A look ChatGPT or Claude saves as a draft waits in the Design tab under Looks from ChatGPT and Claude, with the app that made it and what it would change. Press Try it to put it on the Design tab without saving, then Save this look if you like it. None goes live until you save it or say yes to publishing it. Undo last change puts back the look your shop had before its last change. What the looks tick covers. Draft, publish and undo looks changes the look only: design, colours, fonts, the page's parts and their words, promo cards, the logo and the big photo. It can only pick from designs Pasal already has. Changing products, prices or orders is a separate tick, Make changes, which works only when the owner allows it: see Let ChatGPT or Claude make changes to your shop. Nothing it does moves money or changes staff or your plan. Take it back. A yes ends by itself after thirty days. To end it sooner, open Settings → AI assistants. The owner sees every connection; staff with the Design permission see the ones that can save looks. Each is listed with who gave it, when, and when it was last used. Revoke stops one; Revoke all stops every one for this shop, including any yes given before the list existed. After that ChatGPT can still preview, and must ask you again before it saves. Removing a staff member's Design permission also stops theirs. Switching it off. When the owner switches off Settings → AI assistants, ChatGPT and Claude stop reading the shop and stop saving looks, straight away. A yes that was not revoked works again when the switch is back on, for what is left of its thirty days. See Preview a look before you save it for the Not saved bar. For the whole first connection step by step, with pictures, see Connect Pasal to ChatGPT or Claude. --- ## Connect Pasal to ChatGPT or Claude URL: https://pasal.studio/help/connect-ai-assistant Section: Your shop online A first-time guide: turn on AI assistants in Pasal, find Pasal in Claude's connectors or add it to ChatGPT by address, say yes on pasal.studio, ask your first questions, and take access back. You can ask ChatGPT or Claude about your shop in plain words: today's sales, what sold best, what is running low, which orders are waiting, and how much is owed on khata. This guide walks you through the first connection, step by step. The assistant reads your figures. If the owner allows it and you tick it, it can also make everyday changes, each after your yes: see Let ChatGPT or Claude make changes to your shop. It never moves money. It can save a new look for your shop only if you tick that separately. ### Before you start - Pasal Pro. Asking from ChatGPT or Claude is part of Pro. A trial counts. - The owner switches it on. It is off for every shop until the shop owner turns it on in Settings. Staff cannot turn it on. - Who can connect. Once it is on, the owner and staff can each connect their own ChatGPT or Claude. Each person signs in with their own Pasal account and sees only what their own Pasal permissions allow. A cashier without Analytics, for example, gets no sales figures. - A ChatGPT or Claude account. Adding Pasal by its address needs a plan or workspace that allows custom connectors. Not every one does; see If something goes wrong below. ### 1. Turn it on in Pasal - In your Pasal dashboard, open Settings → AI assistants. - Switch on Let AI assistants read this shop. The line under it changes to "On". - Press Open beside Connect ChatGPT or Claude. Under Connector address, press Copy. The address is https://pasal.studio/mcp. It is the same for every shop: Pasal knows which shop from the Pasal account you sign in with. ### 2. Connect ChatGPT Use this if you use ChatGPT. For Claude, skip to section 3. Pasal is in ChatGPT's plugin directory. In Settings → AI assistants, open Connect ChatGPT or Claude and press Connect ChatGPT: it opens Pasal's page in ChatGPT, where you press Connect, then go to section 4 below. Or search for Pasal in ChatGPT's Plugins. If your ChatGPT plan or workspace does not show the directory, add Pasal by its address instead: - Open chatgpt.com on a computer and sign in. In the left sidebar, open Plugins (or go to chatgpt.com/plugins). - Press Add at the top right, then Add custom MCP server. - Fill in the form: - Name: Pasal. - Description: optional. For example "My shop's sales, stock and orders". - Connection: keep Server URL selected and paste https://pasal.studio/mcp. - Authentication: OAuth. Leave Advanced OAuth settings as they are; ChatGPT fills them in from Pasal. - ChatGPT warns that custom servers are not checked by OpenAI. Read it, then tick I understand and want to continue. - Press Create as a plugin. - ChatGPT opens pasal.studio so you can say yes. Follow section 4, Say yes on pasal.studio, then come back to ChatGPT. - Pasal now has its own page in ChatGPT. Press Try in chat to start a chat with it. In any chat later, type @Pasal at the start of your question to use it. ### 3. Or connect Claude Pasal is a community connector in Claude's directory; Claude says it is not verified by Anthropic, as for any new listing. Open Connect ChatGPT or Claude in Settings → AI assistants and press Connect Claude, or search for Pasal in Claude's Customize → Connectors. Press Connect, then follow section 4. If Pasal does not show yet, add it by its address: press add it by address under Connect Claude (the form opens filled in), or by hand: - Open claude.ai and sign in. In the left sidebar, open Customize, then Connectors. (Claude's old Settings → Connectors page now points here.) - Press Add at the top right, then Add custom connector. - Type Pasal as the name and paste https://pasal.studio/mcp as the MCP server URL. - Press Continue. Claude opens pasal.studio so you can sign in and say yes: follow section 4, Say yes on pasal.studio. - Back in Claude, Pasal shows in your connectors list. Start a new chat and ask. If Claude does not use Pasal, check that Pasal is switched on in the chat's connectors menu. On a Claude Team or Enterprise plan, an owner of the Claude organisation may need to add the connector first. ### 4. Say yes on pasal.studio ChatGPT or Claude opens a page on pasal.studio. Sign in to Pasal if it asks. Check the shop name and that it says it will send you back to chatgpt.com for ChatGPT, or claude.ai (or claude.com) for Claude. Then choose what to allow: - Read sales, items, stock, orders, bookings and khata totals. Ticked to start with. This is what lets the assistant answer questions. Numbers and product names only. - Also customer names and phone numbers. Off to start with. Tick it only if you want the assistant to name customers on orders, bookings and khata. Left off, names, phone numbers and emails stay hidden. PAN and VAT numbers are never shown either way. - Draft, publish and undo looks. Off to start with. Tick it only if you want the assistant to keep draft looks for your shop and, when you say so, make one live; customers see a published look straight away. Drafts stay private, and previews never need it. You can also leave it off now: the first time you ask the assistant to keep or publish a look, it sends you back to this page to tick it. - Make changes and Update orders and bookings. Off to start with, and they can be ticked only after the owner turns on Let AI assistants make changes in Settings → AI assistants. The assistant shows you each change in the chat and makes it only after your yes. They end after thirty days. Press Allow. Pasal sends you back to ChatGPT or Claude. Not now sends nothing and connects nothing. How long a yes lasts. Reading ends after three months unused, counted from its last use. Saving looks ends 30 days after you allowed it; then the assistant asks again. ### 5. Ask your first questions Ask the way you would ask a person. In ChatGPT, start with @Pasal. Some to try: - "How did sales go today compared with last Saturday?" - "What were my best sellers this month?" Months follow Bikram Sambat unless you ask for AD. - "What is running low on stock?" - "Which orders are still to pack?" - "How much is owed on khata, and on how many accounts?" - "What bookings do I have today?" - "Make my corners rounded and show me a preview." A preview is a link only you see; it does not change your shop. The numbers are the same ones your Pasal dashboard shows. If an answer looks wrong, check it against Analytics or the order board, and tell us. When ChatGPT is about to save a look, it asks you first. ### 6. See or take back access - In Pasal (owner): the owner opens Settings → AI assistants. Under Connected, each connection shows who allowed it, when, what it covers and when it was last used. Revoke stops one; Revoke all stops every one for the shop. Staff with Design see the switch greyed out and Connections that can save looks, with Revoke (it ends reading too). - Recent questions, also on the owner's page, shows the last 50 questions: the kind of question (sales, stock and so on), who asked, when, and whether it was answered. Pasal does not keep the words or the answer, and keeps this list for three months. - Switch it off. Turning off Let AI assistants read this shop stops all reading at once until you turn it on again. It does not end a yes to save looks; use Revoke for that. - In ChatGPT or Claude: remove Pasal from ChatGPT's Plugins list, or from Claude's Customize → Connectors. That stops the app asking; revoking in Pasal is what ends the yes. ### Developers and other AI tools Any app that takes a remote MCP server can use the same address, https://pasal.studio/mcp. The rules above stay the same: the owner's switch, Pro, and a yes on pasal.studio (section 4). When the app opens pasal.studio, sign in and press Allow. For these tools the yes page names "an app on this computer" and sends you back to localhost or 127.0.0.1, not to chatgpt.com or claude.ai. - Claude Code: run this in a terminal, then type /mcp in Claude Code to sign in. claude mcp add --transport http pasal https://pasal.studio/mcp - Cursor: add this to .cursor/mcp.json in your project (or ~/.cursor/mcp.json for every project), then press Connect next to Pasal in Cursor's MCP settings. If sign-in fails with "invalid_redirect_uri", update Cursor; older versions use a sign-in address Pasal does not accept. { "mcpServers": { "pasal": { "url": "https://pasal.studio/mcp" } } } - Codex: add this to ~/.codex/config.toml, then run codex mcp login pasal to sign in. [mcp_servers.pasal] url = "https://pasal.studio/mcp" Claude Code, Cursor र Codex जस्ता विकासकर्ताका औजारमा पनि यही ठेगाना, https://pasal.studio/mcp, थप्न सकिन्छ। माथिका आदेश वा फाइलका पङ्क्ति प्रयोग गर्नुहोस्। औजारले pasal.studio खोलेपछि साइन इन गरी Allow थिच्नुहोस्। त्यहाँ "यही कम्प्युटरको एप" भनेर देखिन्छ, र तपाईंलाई localhost वा 127.0.0.1 मा फर्काइन्छ। मालिकको स्विच, Pro र अनुमतिका नियम ChatGPT र Claude कै जस्तै हुन्। Cursor मा "invalid_redirect_uri" देखिएर साइन इन भएन भने Cursor अपडेट गर्नुहोस्; पुराना संस्करणले Pasal ले नस्वीकार्ने साइन इन ठेगाना प्रयोग गर्छन्। ### Where your shop's data goes What the assistant reads goes to the company that runs it: OpenAI for ChatGPT, Anthropic for Claude, under their own terms. Other tools send it to the company that runs them, under their terms. Customer names and phone numbers go only if the person ticked that when they said yes, and their Pasal sign-in can see customers. सहायकले पढेको कुरा त्यो चलाउने कम्पनीमा जान्छ: ChatGPT का लागि OpenAI, Claude का लागि Anthropic, उनीहरूकै सर्तअनुसार। अरू औजारले त्यो चलाउने कम्पनीमा, उसकै सर्तअनुसार पठाउँछन्। ### If something goes wrong - ChatGPT has no "Add custom MCP server". Your ChatGPT plan or workspace may not allow custom servers. On a work or school workspace, ask its admin. Claude is the other option. - Claude does not find Pasal, or has no "Add custom connector". Add it by address (section 3). Your plan may not allow that, or on Team and Enterprise an owner of the Claude organisation may need to add it. - "This shop has not switched on AI assistants". The owner turns it on in Settings → AI assistants (section 1). Then ask again. - "…is part of Pasal Pro". The shop is not on Pro. The owner can see plans in Settings → Plan & billing. - "Not allowed to read shop figures". The Read tick was off when you said yes. Remove Pasal in ChatGPT or Claude, connect again, and leave Read ticked. - The Read tick is greyed out on pasal.studio. AI assistants are off for the shop, or the shop is not on Pro. The page says which. The owner fixes it in Settings → AI assistants, then you connect again. - "Does not have the … permission". Your own Pasal sign-in cannot see that part of the shop, for example Khata. The owner can give it under Settings → Who works here. - "More than 60 questions in a minute". Too many questions at once (60 a minute on one connection, 120 a minute for one person). Wait a minute and ask again. - It asks you to sign in again. The connection was revoked, or it was not used for three months. For looks, the permission ends after thirty days. Say yes again on pasal.studio (section 4), and tick Draft, publish and undo looks again if you want the assistant to keep working on looks. - It asks you to connect again when you ask it to keep a draft, publish a look or undo one. You left Draft, publish and undo looks off. Say yes again on pasal.studio and tick it this time. - It says it cannot save a look. AI assistants are off, the shop is not on Pro, or your sign-in cannot change Design. The message says which. Connecting again does not fix these: the owner can (Settings → AI assistants, Plan & billing, or Who works here), or make the change yourself in Design. - "This request did not come from an app Pasal knows". Close the tab and start the connection again from ChatGPT or Claude, not from a link someone sent you. More: Ask Pasal from ChatGPT or Claude covers what the assistant can see in detail, and Design your shop with ChatGPT covers saving looks. --- ## Ask Pasal from ChatGPT or Claude URL: https://pasal.studio/help/ask-pasal-from-chatgpt-or-claude Section: Your shop online Connect Pasal to ChatGPT or Claude and ask about sales, best sellers, stock, open orders, bookings and khata, and make changes after your yes. Pro, and off until the owner turns it on. ChatGPT and Claude can read your shop's figures and answer questions like "How did this week go against last week?", "What is running low?" or "How much is owed on khata?". They can also make everyday changes, such as a price or opening hours, if the owner allows it and you tick it, each only after your yes (see Let ChatGPT or Claude make changes to your shop ). They never move money. The yes page also has a separate, unticked box for saving new looks; leave it off unless you want that. Connecting for the first time? Connect Pasal to ChatGPT or Claude walks through every step with pictures. Before you start. This is part of Pasal Pro (a trial counts). The owner turns it on once: open Settings → AI assistants and switch on Let AI assistants read this shop. It is off until then. - In Claude: open Customize in the left sidebar, then Connectors, search for Pasal and press Connect. Pasal is a community connector in Claude's directory; Claude says it is not verified by Anthropic, as for any new listing. Connect Claude in Settings → AI assistants opens the same page. - If Pasal does not show in either directory yet, copy the address https://pasal.studio/mcp from Settings → AI assistants. - In ChatGPT: search for Pasal in Plugins and press Connect; Connect ChatGPT in Settings → AI assistants opens the same page. If your plan does not show the directory, open Plugins (chatgpt.com/plugins), press Add, then Add custom MCP server. Name it Pasal, paste the address and choose OAuth. ChatGPT warns that custom servers are not checked by OpenAI; read it, continue, and create it. If you do not see this option, your ChatGPT plan or workspace may not allow it. - In Claude, by address: open Customize, then Connectors, press Add at the top right, then Add custom connector. Name it Pasal and paste the address. On a Team or Enterprise plan an owner of the Claude organisation may have to add it first. - The assistant sends you to pasal.studio. Sign in, check the shop name, and choose what to allow, then press Allow. What it can see. Sales for a day, week, month (Bikram Sambat or AD) or your own dates, with the payment-method split and the period before; best-selling items; low and out-of-stock items; orders still to fulfil, unpaid orders and open table bills; today's bookings; the khata total and how many accounts are open. The numbers are the same ones Pasal shows you. Each person sees only what their own Pasal permissions allow: a cashier without Analytics gets no sales figures, and item lines go to the owner's sign-in only, as in the dashboard. Customer names and phone numbers. The yes page asks about these separately, and the box starts off. Leave it off and names, phone numbers and emails stay hidden. PAN and VAT numbers are never shown. Where it goes. What the assistant reads goes to the company that runs it: OpenAI for ChatGPT, Anthropic for Claude, under their own terms. Pasal keeps the kind of question (sales, stock and so on), not the words or the answer, for three months, and the owner sees the last 50 in Settings → AI assistants. Take it back. In Settings → AI assistants each connection is listed with who allowed it, when, what it covers and when it was last used. Revoke stops one; Revoke all stops every one, design ones included. Switching the setting off stops all reading at once until you switch it on again. It does not stop a yes to save looks; use Revoke for that. You can also remove Pasal in ChatGPT or Claude. A connection that is used keeps working without signing in again; one left unused for three months, counted from the last time it was used, ends by itself. Saving looks still ends thirty days after the yes. To let ChatGPT save new looks for your shop, see Design your shop with ChatGPT. --- ## Let ChatGPT or Claude make changes to your shop URL: https://pasal.studio/help/ai-changes Section: Your shop online Turn on changes from AI assistants, tick Make changes when you connect, say yes to each change in the chat, and undo it in Settings → AI assistants → Changes. Where Pasal offers it, ChatGPT and Claude can make everyday changes to your shop for you: products, prices, stock, what is on sale today, promo codes, delivery fees, opening hours, your shop's name, tagline, About text and social links, and, with a separate tick, orders and bookings. Every change is shown to you first and made only after you say yes in the chat. ### Turn it on - The owner opens Settings → AI assistants and switches on Let AI assistants make changes. It is off until then, and it is separate from letting them read the shop. - When you connect ChatGPT or Claude, Pasal shows what to allow. Tick Make changes for products, prices, stock, promo codes, delivery fees, hours and the shop profile. Tick Update orders and bookings for moving orders on and confirming, cancelling or moving bookings. Both start off. Already connected? Connect again to add a tick. - You can only change what your own Pasal permissions allow: Products for products and stock, Settings for promo codes, delivery, hours and the profile, Orders for orders and bookings. ### How a change goes - Ask in plain words, for example "Take the Momo off sale for today" or "Make a promo code DASHAIN10 for 10% off". - The assistant prepares the change. Nothing has changed yet. It shows you what will change, with the old and new values. - Say yes in the chat. Only then does Pasal make the change. If you say no, nothing happens. - If you wait more than ten minutes, or someone changes the same thing in Pasal before you say yes, Pasal refuses and the assistant prepares it again. ### Undo Open Settings → AI assistants → Changes. Each change shows what it was, who said yes, which app, and when. Press Undo to put the values back, as long as nobody has changed them since. Moving an order on, cancelling an order, and confirming or cancelling a booking cannot be undone: the customer may already have Pasal's usual email about it. मालिकले सेटिङ → AI सहायक मा परिवर्तन गर्ने अनुमति खोलेपछि, ChatGPT वा Claude ले सामान, मूल्य, स्टक, प्रोमो कोड, डेलिभरी शुल्क, खुल्ने समय र पसलको परिचय बदल्न सक्छन्। हरेक परिवर्तन पहिले देखाइन्छ, र तपाईंले च्याटमा हो भनेपछि मात्र हुन्छ। पैसा कहिल्यै सारिँदैन। गरिएका परिवर्तन सेटिङ → AI सहायक → परिवर्तनहरू मा देखिन्छन्, र धेरैजसो Undo गर्न सकिन्छ। ### What it never does - Move money, take payments, mark an order paid or refund it. - Publish or delete products, or delete promo codes, orders or bookings. A new product is added as a draft, which customers cannot see until you publish it in Pasal. - Change your shop's phone, WhatsApp, Viber, email, address, PAN, VAT or payment details. - Make a promo code above 50% off. - Cancel an order that is paid, invoiced or already being packed: only an unpaid order still in Received. ### Take it back The owner can switch off Let AI assistants make changes at any time, which stops every change at once while reading carries on. Anyone can revoke their own connection in Settings → AI assistants. The permission to make changes ends 30 days after you gave it; connect again to renew it. --- ## Managing orders on your board URL: https://pasal.studio/help/orders Section: Orders & fulfilment Move tickets through fulfilment, collect payment, and keep the board tidy. Every order shows the items, customer phone, delivery choice, and total. New customer orders land at the top of the board. - Move it through fulfilment. Advance the status as you pack or prepare the order. - Collect payment. Mark paid when cash or transfer is received so your records stay clean. An order that has been paid wears a green Paid badge beside its status chip, on this board and on Sales, so you can tell at a glance what is still owed. A counter bill put on Khata wears On Khata instead. Mark paid and Delete stay off that row, because the book and the bill are one record. - Open the bill. Invoice opens the order's own document: what it is, the lines, the total, and the buttons to print it or email it. See Tax invoices and sales records. - Cancel a mistake. Void an order that should not count as a sale. - Take an order yourself. New order lists only items that are live, shown on your shop and not sold out for today. Drafts, hidden items and items sold out for today cannot be ordered here, on your shop page or by a table order from Pasal Desk; a shopper is told one of the items is no longer on sale. See Manage your catalog. Customers who leave an email get status updates as you move the order along, and a receipt with a PDF attached that they can keep or print. See The PDF receipt your customer keeps. Dates and times on this board are Bikram Sambat, see Dates on your dashboard. Knocked something off over the phone? See Give a discount at the counter, which covers both the order card's discount and the one at the till. --- ## Take bookings and reservations URL: https://pasal.studio/help/bookings Section: Orders & fulfilment Let customers reserve a table or a slot, and manage them on the Bookings tab. If you take reservations, Pasal handles them right next to your orders. Turn Bookings on under Settings, then Orders and delivery under Selling, and set the hours you accept them and how many tables each time slot holds. Once bookings are on, that row renames itself Bookings, or Orders, bookings and delivery if you also do pickup or delivery. Salons, clinics and garages have it on from the start, so the row reads Bookings for you already. - A customer opens your shop, picks a date and time, and enters how many people and a phone number. - The booking lands on your Bookings tab and rings your phone if alerts are on. New requests wait in the strip at the top. - Press Confirm on a request, or open a booking on the week to see it. Dashed cards are still requests; solid cards are confirmed. Edit and cancel sit on that card. Give an email when you add a booking by hand and they get the same written confirmation a request from your shop page would have sent them; send it again from the menu if it never arrived. The Week view shows the whole week like a calendar, and List shows the same bookings as a simple list. - When a time slot is full, new customers are offered the waitlist instead of a false yes, so confirm or decline requests promptly. New bookings can buzz your phone too, see order alerts. ### Which rows say Book, and which say Add You answer it on the product. On a service shop, every product's form asks How is this sold? with two choices: Booked, and the row shows a Book link that opens the calendar with that service chosen, or Bought, and the row sells with Add and the bag like any retail shelf. So a salon books its cuts and still sells shampoo on the same page. A product you have not answered for falls back to its category name: one ending in a service word, like services, appointment or class, books, and anything else sells, which is how every product behaved before the question existed. To hand goods over the counter or send them out, turn Pickup or Delivery on under the same Orders and delivery pane; service shops start with both off. Bookings are a Pro tool. When Pro ends the dashboard locks until you subscribe, so you cannot confirm or run appointments until then. See What happens when your free trial ends. --- ## Get alerted for every new order URL: https://pasal.studio/help/order-alerts Section: Orders & fulfilment Install the dashboard like an app and turn on notifications so nothing is missed. The order board updates live, but you can also get a buzz on your phone the moment an order or booking comes in. The same switch also rings the owner's phone when a customer on Instagram or Messenger asks to talk to a person (they type HUMAN or tap Talk to team). That alert names the channel only, never the customer or their message, and comes at most once an hour for each customer. It goes to the devices of the owner who connected that channel, not to staff. - Install the dashboard. Open the Pasal shopkeeper app, or add pasal.studio to your home screen (Android: menu, then Install app; iPhone: Share, then Add to Home Screen). Customers still order from your link. They do not install anything. - Turn on alerts. Open your account menu, choose Settings, then Notifications, and switch on Order and message alerts to allow notifications. - Prove it. Press Test this device, just under the switch. One alert comes straight to this phone. If nothing arrives within a few seconds, the line under the switch says why. Now new orders reach you even when the shop is not open on your screen. Alerts belong to a device, not to the shop. Every phone and laptop that should buzz is switched on once, on that device. On an iPhone in Safari there is no switch until the dashboard is on the home screen, and the row says so in place of one. The Pasal app has the switch from the first screen. If the switch will not go on, read the sentence under it. It names the thing that stopped it: a blocked permission, a device that is offline, a page that needs reloading. Nothing here fails quietly any more. --- ## Run a promo code URL: https://pasal.studio/help/promos Section: Money Create a discount code customers type at checkout. Promo codes are a simple way to run an offer without changing every price. - Create a code: open Marketing on the rail, then the Promo codes tab, and press New code. Type a code (like DASHAIN10 ), a percentage off, and press Add. It works immediately. - Share it: post it on Instagram or WhatsApp. Customers type it at checkout and the total drops. - Turn it off: switch a code off anytime and it stops working immediately. Promo codes are a Pro tool. When Pro ends the dashboard locks until you subscribe, so you cannot make or retire a code until then. See What Pro costs and how to turn it on. --- ## Point a promo code at one event or a few products URL: https://pasal.studio/help/promo-scope Section: Money Narrow a code to your tickets, your goods, or a named handful of either. A code used to be a flat percentage off the whole basket. It can now be pointed at part of your shop: your tickets, your goods, or a named handful of either. That is how you run 20% off Teej Night without discounting the hampers as well. The basics have not changed, see Run a promo code. - Open Marketing, Promo codes, New code. Type the code (like TEEJ20 ) and the percentage off, as before. - Choose what it applies to. Three chips under Applies to: Everything, Events or Products. Everything is the old behaviour and stays the default. - Narrow it further, or leave it wide. Pick Events or Products and your events or products appear as tappable names. Tap the ones the code should cover. Tapping nothing means every one of them, so a code on Events with nothing tapped works on any ticket you sell and on no product at all. - Press Add. The code is live at once, and the line under it reads back what you chose: "20% off · 2 chosen events", or "10% off · all products". ### What the customer sees Both checkouts check the code against what is actually in front of the buyer. A code you scoped to tickets, typed into a bag of goods, comes back That code is not for these items; an events code for a different night comes back That code is not for this event. This is deliberate. The alternative is accepting the code and quietly taking nothing off, which the buyer only notices at the total. When a code covers only part of the basket, only those lines are discounted and the rest pay full price. The checkout still shows one discount line with the code and the percentage on it. ### Tickets are priced by the server For a ticket sale the discount is worked out in the database, never in the browser, so a code that does not cover that event is worth nothing there whatever is typed. An unknown or switched-off code is worth nothing too, and neither costs anybody their seats: the sale goes through at full price rather than failing. ### Changing your mind Where a code applies is not fixed. The chips under an existing code move it, so a code made for one event can be pointed at another without being retyped. Re-scoping clears any items you had hand-picked, so if the code covered a chosen few, tap them again after the move. The switch still turns any code off, and off takes effect immediately. The discount comes off before service charge and VAT, so both are worked on the reduced amount, see Service charge, VAT and how a bill adds up. Codes you made before scopes existed apply to everything, exactly as they always did. --- ## Give a discount at the counter URL: https://pasal.studio/help/counter-discounts Section: Money Agree a price out loud and put it on the bill: one line, the whole bill, or an online order. Haggling is how a counter works, and a promo code is the wrong tool for it: a code is an offer you broadcast, a discount is a price you agreed with the person standing in front of you. The counter and the order board both take that agreed price directly, in final rupees, never percentages. - One line: tap the price on any bill line and type what you agreed per piece. The shelf price shows struck through beside it, so the bill still tells the truth. You cannot mark a price up, and emptying the field puts the shelf price back. - The whole bill: press Add discount under the total and type what they pay, or tap the 5% and 10% chips. It appears as its own Discount row above the total, with an x to remove it. Once a discount is on, the link reads Edit discount. A new round for a table has no discount link: that send uses shelf prices, and you agree the figure again at Checkout. - An online order: open the Orders tab, press the three dots at the end of the order's row and choose Discount. It is only there while the order is unpaid and not cancelled. The totals rework themselves with service charge and VAT included, landing at or just below the figure you agreed, and the order card shows the discount after it is set. An invoiced order will not take one; issue the invoice after the price is settled. Receipts and invoices print the struck-through prices and the discount row, so the customer sees exactly what was agreed. Visitors & sales and the daily summary email count discounts too, and profit is worked on what was actually paid. --- ## Reward regulars with loyalty points URL: https://pasal.studio/help/loyalty Section: Money Regulars earn a point per Rs 100 they spend. Redeem them, give them, and see what you gave. Every customer builds up points as they spend: one point per Rs 100 on orders you have marked paid. Nothing to switch on and nothing to track by hand. The Customers tab has a Design loyalty card pill. Open it to dress the pass they hold: a stamp grid or a points total, the word printed for one point, what they get at the reward, colour, a logo mark, the shop name, and a pin so an installed pass can surface nearby, with a live Apple Wallet and Google Wallet preview. Beside that pill, Analytics opens a row of tiles above the list: how many customers you have, how many came back, what they have spent, points issued, points redeemed, rewards given, and how many are new this week. Each person's balance still sits beside what they have spent in the list. ### Spending them Press Adjust on a customer's row. Redeem takes points off when they cash them in; Give adds some, for an apology or a regular you want to thank. Write what it was for and it stays on their record. You cannot redeem more than somebody has: the panel says how many they hold and refuses the rest, so a free coffee never quietly puts an account below zero. A customer who signs in on your shop page sees the same pass, and can switch between the Apple Wallet and Google Wallet shapes. They can add the real card to Apple Wallet or Google Wallet from that sheet. Points they see are from paid orders with you. You still redeem and give from this tab. ### What each point is worth is up to you Pasal counts them; it does not price them. On Reward, write what they get: "Free cake", "10% off your next order", "Free chiya". That sentence prints on the pass. Keep the rule simple enough to say out loud: "a hundred points is a free coffee". Then when somebody claims it, redeem a hundred. One field on Reward decides how the reward is honoured. Leave What it is worth (Rs) at 0 and Pasal only counts: it emails no discount and takes nothing off at checkout, so you honour the reward at the counter and redeem the points from their row. Put a rupee figure in it and a signed-in customer can spend a whole reward at checkout, and the counter can take one off a bill and post the redemption itself. Either way you can still redeem by hand from their row. ### Nothing is ever overwritten Every redemption and gift is a line on their record, with the date and your note, the same way the khata works. Made a mistake? Add the opposite rather than looking for an undo: give ten back, and both lines stay, which is what you want when a customer asks why their balance moved. Loyalty is a Pro tool. When Pro ends the dashboard locks until you subscribe. Points already earned stay on the customer. See What happens when your free trial ends. For the argument rather than the buttons, we wrote a loyalty card beats cutting your price on the blog. --- ## Design the card your regulars carry URL: https://pasal.studio/help/loyalty-card-design Section: Money Stamps or points, your own word for one, the reward, the colour and a logo. What each choice does. Points are counted whether or not you have designed anything. The card is what the customer actually sees, and it lives behind the Design loyalty card pill on the Customers tab. Everything on that board is paint and words. None of it changes how points are earned, which is always one point per Rs 100 on orders you have marked paid. ### Stamps or a points bar A stamp grid draws one box per point and fills them in. It suits a shop where a customer buys roughly the same thing at roughly the same price: a cafe, a momo place, a barber. Ten squares and a free one at the end is a rule anybody understands without being told. A points bar shows a total creeping towards a number. It suits a shop where a visit might be Rs 200 or Rs 20,000, because a stamp would mean two completely different things on two different days. A jeweller, a fabric shop, an electronics counter. If you are unsure, pick stamps. It is the easier one to explain across a counter. ### Your own word for one point Change Stamp label to whatever your shop already says out loud. Cups, plates, cuts, visits, stars. The word prints on the card, so a card that says nine cups reads better in a coffee shop than one that says nine points. Use the singular; the card handles the rest. ### The reward, and the sentence that explains it Three fields do this work. The threshold is how many it takes. What they get is the sentence printed on the card: "Free cake", "10% off", "Free chiya". Write it as the thing, not as the mechanism. "Free chiya" is a promise. "Redeem 100 points for a beverage of equivalent value" is a terms and conditions page, and nobody reads one of those on a loyalty card. What it is worth (Rs) is the third, and it is the one that decides how the reward is honoured. Leave it at 0 and the card only counts: you hand the reward over at the counter and redeem the points from the customer's row. Put a figure in it and a signed-in customer can take that much off at checkout, and the counter can take it off a bill for you. The line under the box says which of the two you are in. ### Colour, logo and the pin The card takes one colour and Pasal picks readable text for it, so a dark teal and a pale yellow both work without you thinking about contrast. The logo is a small mark rather than a full signboard: it is drawn at about the size of a thumbnail, so a simple shape survives and a detailed photograph does not. The pin is a location. An installed card can surface on the customer's phone when they are near it, so it is worth setting to the shop door rather than the neighbourhood. ### Check it in both previews before you save The board previews the Apple Wallet and Google Wallet shapes live as you type, and they are not identical: one gives a long word more room than the other. If your shop name or your reward sentence is long, look at both tabs before you save, because a card that reads well in one and truncates in the other is a card half your customers see broken. --- ## The card in your customer's phone URL: https://pasal.studio/help/loyalty-card-in-their-phone Section: Money How a customer adds it to Apple Wallet or Google Wallet, what to do when they show you one, and what happens if they have no smartphone. A customer who signs in on your shop page sees their own page, with the points they have built up with you. From that page they can add the real thing to Apple Wallet or Google Wallet, where it sits with their boarding passes rather than in a drawer. They do not need the Pasal app, because there is no Pasal app to need. ### What to do when somebody shows you one Look at the number on it, hand over the thing they have earned, and then redeem it from your side. Open their row on Customers, press Adjust under Edit profile, choose Redeem, and write what it was for. Do that second part while they are still standing there if you can. A reward given and not redeemed is a reward you will give again next week, and the customer will be right to expect it. ### Pasal counts, you honour This is the one thing worth saying to staff on their first shift. Pasal never emails a discount code, and unless the owner has priced the reward on the card it takes nothing off at the checkout either. The points are a record of what somebody is owed, and the reward happens at the counter, from a person. That is deliberate rather than missing. An automatic discount applied by a website is a rebate. Somebody recognising a regular and saying this one is on us is the thing customers actually come back for. ### A customer with no smartphone still has points The card is a convenience, not the record. Points belong to the customer, and you can find anybody by name or phone number on the Customers tab and see the balance there. Somebody with a keypad phone, or somebody who has simply never added the card, earns and spends exactly the same way. Look them up and redeem. ### If the card looks wrong to them A balance a customer disputes is nearly always one of two things. Either an order was never marked paid, in which case it earned nothing, or a reward was redeemed and they do not remember it. Both are answerable from their row, because every redemption and every gift stays there with the date and the note whoever did it wrote. Nothing is overwritten and there is no undo: if a mistake was made, you post the opposite and both lines stay, which is exactly what you want when somebody asks why their balance moved. A customer who deleted the card can add it again from your shop page. Nothing is lost by deleting it, since the points were never stored on the phone. --- ## Setting a reward people will actually chase URL: https://pasal.studio/help/loyalty-reward-worth-having Section: Money What a hundred points really costs you, why an unreachable reward is worse than none, and how to change your mind later. The board will let you set any threshold and any prize. Neither is a small decision, and both are easier once you have done the arithmetic once, so here it is. ### What a hundred points costs you A point is Rs 100 spent on a paid order. So a hundred points means a customer has spent Rs 10,000 with you. That is the only sum you need. A free chiya against Rs 10,000 of sales is well under one per cent. A free cake is around two and a half. Ten per cent off a next order is a real cost and is worth thinking about twice, because it scales with whatever they buy next rather than being a fixed thing you control. Set that next to what a discount aimed at strangers costs you, and most shops find they have been far more generous to people who never came back. ### Reachable beats generous The commonest mistake is not being too generous. It is setting a number nobody reaches. Work out what a normal customer spends in a month, and choose a threshold they could hit in two or three. A reward that takes a year arrives after the customer has stopped believing in it, and a card that never pays out is worse than no card, because it is a promise the shop visibly failed to keep. If your average sale is Rs 300, a customer earns three points a visit. Twenty visits is sixty points. Fifty is a threshold somebody could reach; five hundred is a threshold nobody will. ### One sentence, said out loud, at six in the evening The test of a loyalty rule is whether a busy staff member can repeat it correctly to a customer with a queue forming behind them. "A hundred points is a free coffee." If your rule needs a second sentence, simplify it until it does not. Tiers, multipliers and double points on Tuesdays all sound like more marketing and are in practice less, because nobody at the counter can explain them and so nobody mentions them at all. ### Changing your mind without cheating anybody You will want to adjust this, and you can. The care is owed to people who were already saving. If you are making the reward easier, just change it. Nobody is harmed by arriving somewhere sooner. If you are making it harder, or swapping the prize for something cheaper, honour the old rule for anybody already close to it. Use Give on their row to top somebody up to the old threshold, write the reason in the note, and let them have it. That costs a few hundred rupees across a handful of customers, and it buys the thing the whole card exists for, which is a regular who believes the shop keeps its word. ### Leave it alone for a while A card people trust is worth more than a card that is cleverly tuned. Once the rule is simple and reachable, give it a few months before you touch it. Loyalty is measured in return visits, and a scheme rewritten every fortnight never lasts long enough to produce one. Loyalty is a Pro tool. When Pro ends the dashboard locks until you subscribe. Points already earned stay on the customer. --- ## Let a reward come off the bill URL: https://pasal.studio/help/reward-at-the-checkout Section: Money Put a rupee value on one reward and points can be spent at the counter and at the online checkout, a whole reward at a time. By default Pasal counts points and does not price them. You honour the reward at the counter and redeem the points from the customer's row, and that is still exactly how it works for every shop that has not typed a number into one field. Nothing here switches on by itself. The field is What it is worth (Rs), on Design loyalty card under Customers. Leave it at 0 and nothing changes. Put a figure in it and you are saying what one reward is worth in rupees, and two things start working. ### What it turns on - A signed-in regular can spend a reward at your online checkout, and the money comes off the bill before service and VAT are worked out, so they never pay tax on money they did not spend. - A cashier can take one off at the counter, and the counter posts the redemption itself, so nobody has to remember to go and take the points off afterwards. You can still redeem and give by hand from a customer's row, exactly as before. Earning does not change either: one point per Rs 100 on orders you have marked paid. ### Whole rewards, never loose points A reward is spent whole or not at all. Fifty points for Rs 100 off means Rs 100, or Rs 200, or Rs 300, and never Rs 137. The counter offers whole rewards only and the online checkout refuses anything else, so the two tills cannot end up offering a customer two different arithmetics for the same card. That is an argument a shop loses in front of the queue. ### At the counter Put the customer on the bill (press Change beside Walk-in customer, then search or scan their card) and a Rewards to spend row appears with how many they have ready and what one is worth. Press + to take one off, press it again for two. The reward shows in the bill's own Discount line, so the total on screen is the total you take. Take one back steps down and Spend no points clears it. Changing who the bill is for clears it too, because a reward belongs to the person it was taken for. The points are only spent once the sale has actually landed. Ring it offline and they ride with the sale and are posted when it syncs, so a bill that never reaches the server never costs the customer anything. One thing a held bill cannot carry is a reward. Park a bill and the agreed discount is kept while the reward is dropped, so take the reward again when you resume it. ### A cancelled order gives the points back Points are spent when an order is placed, because that is where the discount is worked out. If the order is then cancelled or refunded, the points go back automatically. In a market that runs on cash on delivery this matters: without it a customer would be down the points and have no goods, punished for a cancellation that was not theirs. The credit is posted as its own line rather than as an undo, so the record reads honestly: they spent 200, and 200 came back. That is the same rule the rest of loyalty follows, see Reward regulars with loyalty points. ### Before you name a number What one reward is worth is a real cost that now leaves the till by itself, so do the arithmetic once first: Setting a reward people will actually chase. Making a reward easier is safe. Making it harder is the change that needs care with people already saving. Loyalty is a Pro tool. When Pro ends the dashboard locks until you subscribe. Points already earned stay on the customer. --- ## Know your customers: history and points URL: https://pasal.studio/help/customers Section: Running the shop Search anyone who has ordered, open every past invoice, and see the points they have built. Every order quietly builds your customer book. The Customers tab lists everyone who has ever ordered, keyed by the phone number they left at checkout. - Search by name or phone. The search reaches your whole history, not just recent orders, so a customer from months ago is one search away. - Tap a customer, then Past orders, to see every order they have placed, newest first. When loyalty is on, their points sit in the header above. - Open any past invoice. Each order in their history has a ⋮ button at the end of its row, and Invoice is the first thing in the menu it opens: the full itemised bill, ready to reprint or show at the counter. Points build at 1 per Rs 100 paid, counted from real orders, then plus or minus anything you have given or redeemed with Adjust. That total is the one the counter shows too. How you honour them is yours: a free chiya at 20, a discount at 50. Points do not travel between shops: one Pasal login opens a customer's page at every shop, but the balance they have with you is yours, see customer loyalty. ### Correcting a name or an email On a customer's page, the name and the email each carry a pencil. Changing the name corrects eligible customer records. Protected numbered invoices keep the name recorded when they were issued, so a correction does not rewrite the original financial document. The email is what puts their receipts in their own Pasal account, so they can open past orders themselves without asking you. Leave it blank if they have not got one. Check it back before you save: a well formed address with one letter wrong belongs to somebody, and their receipts would go there. Once an email is on the book, only the shop's owner can move it. Staff can fill a blank one — that is how a till sale gets a receipt — but they cannot point a filled address at a different account. ### Moving somebody to a new number A phone number is not just a field on this page. It is how the shop knows this person, so changing it is a move and Pasal calls it that: Move to a new number. Eligible orders and their points go with it, and the page tells you how many orders moved. Protected numbered records retain their issued identity; check the result rather than expecting every historical invoice to change. Two things it will refuse, on purpose. If somebody else already uses that number it stops and names them, because joining two customers into one is not something it could undo. And if the customer has no phone at all, their name is how the shop knows them, so it asks you to give them a number before you change the name. If you are not sure the new number is right, leave the old one alone. A wrong move is not an error message, it is a regular whose points have quietly gone somewhere else. --- ## Print receipts on a thermal printer URL: https://pasal.studio/help/thermal-printing Section: Orders & fulfilment Connect a 58mm or 80mm roll printer and print from the counter or any past order. Pasal prints proper counter bills on the thermal roll printers Nepali shops already use, 58mm or 80mm, with your PAN details on top when you have filled them in. - Connect the printer once. On a computer, plug the printer in by USB and install its driver so it appears as a normal printer. On an Android phone with a Bluetooth printer, install the printer maker's print-service app once; after that the printer shows up in the print screen. - Tell Pasal your roll width. Open Settings, then Receipts and tax under Money, and set Printed bill width to 58mm or 80mm. Do this before your first print, see Print on a 58mm or 80mm roll. - Print from the counter. Complete a sale and press Print receipt. In the print box that opens, set Destination to your thermal printer, not Save as PDF. On the next sale it is remembered as the last-used printer. - Reprint any bill. On Orders, open the row's three-dot menu and press Invoice. On Sales, under More on the rail, press the receipt icon at the end of the row. A customer's history opens the same document. Then press Print 80mm or whatever width you set, or View receipt to read the roll on screen. ### One bill, wherever it comes from The counter used to print a bill of its own, worded differently from the one the dashboard printed and from the one the customer was emailed. It does not any more. The counter, the order document and the emailed PDF are now the same document, so a customer holding two copies of one sale can never find your shop disagreeing with itself. What the paper calls itself follows the money, not your printer. Paid, with a PAN on file and a number issued, it heads itself Tax invoice when you are VAT registered, and Invoice when you have a PAN but charge no VAT. Paid without a PAN, it is a Payment receipt and says in as many words that it is not a tax invoice. The PAN line at the top is who you are. It does not by itself make the paper a tax invoice. A paid sale that has not been given its number yet still prints the PAN, and still says the number has not been issued. Nothing paid yet, and it is an Order summary headed Not paid yet, because a shop should never print "receipt" over money it has not been given. See Tax invoice numbers. Add your PAN/VAT and legal name under Settings, then Shop details, and they print at the top of every bill. --- ## Print on a 58mm or 80mm roll URL: https://pasal.studio/help/roll-width Section: Orders & fulfilment Tell Pasal which paper your printer takes, and the bill is laid out to fit it. A thermal printer takes one width of paper and one only. Tell Pasal which one you have and every bill is laid out for it, so nothing wraps in the wrong place and no price slides off the edge. - Open Settings, then Receipts and tax under Money. - Press Edit beside Printed bill width and pick one. 80mm is the standard receipt printer and the starting choice. 58mm is the small counter unit and the battery printer a delivery rider carries. - Press Save changes. Every bill printed after that fits the roll. Not sure which you have? Measure the paper. A 58mm roll is a little over two inches across and fits 28 letters on a line; an 80mm roll is about three inches and fits 40. If your printed bills have been wrapping names or cutting prices off, you are on the wrong one. ### It belongs to the shop, not the machine Set it once and it holds everywhere: the phone behind the counter, the laptop in the back, and whoever covers the counter on Saturday all print the same width without being told. That is also why it is on your Settings and not in your browser. ### Pick the printer, not Save as PDF When the print box opens, the paper size comes from Destination. Choose your thermal printer there. Leaving it on Save as PDF gives you an A4 sheet with a narrow strip of bill down one side, which is the commonest reason a bill "prints wrong". See Print receipts on a thermal printer. Printing on an ordinary office printer instead? Do not use this. Send the customer their emailed PDF receipt, which is already made for a sheet of paper. --- ## Tax invoices and sales records URL: https://pasal.studio/help/tax-invoices Section: Money PAN/VAT invoices and a record of every sale for your accounts. Pasal's IRD software approval is pending. A numbered sales record or receipt does not establish IRD approval or permission to use electronic billing for your business. Live submission is disabled; see the Off/Test guide and confirm your obligations with IRD or your adviser. Pasal keeps a clean record of your sales so tax time is not a scramble. - Add your PAN/VAT: open Settings, then Shop details, and fill in your legal name and PAN. Every bill and every emailed receipt then carries them. - Numbered automatically: once your PAN is on file, each order you mark paid is given a tax invoice number of its own, like 2083/84-0042. See Tax invoice numbers. - Open any bill: on Sales, the invoice button at the end of a row opens the itemised document, ready to print or email. On Orders it is the first item in the row's three-dot menu. - Hand it to your accountant: the Sales tab lists past orders and totals month by month, and exports the lot as a spreadsheet. See Check the month's takings. The heading is not a style. Paid, with a PAN and a number, it is a Tax invoice if you are VAT registered and an Invoice if you are not. Paid with a PAN but no number yet, or paid with no PAN at all, it is a Payment receipt and the paper says so. Nothing paid yet, and it is an Order summary. The PAN line at the top is who you are. It does not by itself make the paper a tax invoice. See Tax invoice numbers. The customer gets the same document by email as a PDF they can keep, see The PDF receipt your customer keeps. --- ## Tax invoice numbers URL: https://pasal.studio/help/tax-invoice-numbers Section: Money Fill in your PAN and every paid order gets a numbered tax invoice, counting up from 1 each Shrawan. An order number like PSL-D4QWN8 tells you which sale it is. It does not tell anyone how many sales came before it. A tax office wants the other thing: a run of numbers that starts at 1 and counts up with nothing missing, so a sale left out of the books shows up as a gap. - Open Settings, then Shop details. Press Edit beside Name, address and PAN, fill in your PAN/VAT number and press Save changes. - Carry on as normal. From then on, every order you mark paid is given the next number in your series and its document reads Tax invoice, or Invoice if you are not VAT registered. ### What a number looks like 2083/84-0001. The first part is the Nepali fiscal year, which runs from Shrawan to Ashad. The second is where this sale sits in that year. Every Shrawan the count starts again at 0001 in the new year, exactly as your books do. The number is yours alone: another shop on Pasal has its own 0001. You can find a sale by it. Type the number into the search box on the Orders tab and the order comes up, which is the question an accountant actually asks: not "which order was this", but "which sale is 2083/84-0042". ### No PAN means no number, and that is correct A shop with no PAN on file cannot issue a tax invoice, so its paid orders get a Payment receipt instead, with no number on it. That is a real document and it is not a fault. It says plainly that it is not a tax invoice, because a blank PAN might mean you are not registered or might mean nobody has typed it in yet, and a piece of paper cannot tell those apart. ### PAN on the bill is not the number The PAN/VAT line at the top is your shop's registration. Every bill prints it once you have filled it in. A tax invoice also needs the next number in your series, the line that reads Invoice no. Until that number is on the sale, the paper is a payment receipt, even though the PAN is there. Type your PAN in next Baisakh and your series still starts at 0001, with your first newly numbered document. It does not start at 84 with 83 documents behind it that were never given to anybody. ### The number is written once - Ordinary sales are numbered on payment. A PAN-backed counter sale supplied on Khata can be numbered when it is attached to the credit bill, before full payment. An ordinary unpaid order that has not been supplied on Khata does not take a number just by being placed. - It never changes. Reprint the bill in five years and it reads exactly as the customer's copy does. Send the receipt again and it carries the same number, because two numbers for one sale is the thing numbering exists to make visible. - The goods and the figures stop changing too. Once the number is on the bill, Pasal will not let anyone rewrite the lines, the discount, the VAT or the total. Cancel the order or refund it: both keep the document, and both are recorded. - An invoiced order cannot be deleted. Pasal refuses, and says so. Cancel it or refund it instead: both keep the row, and a hole in the middle of the series is exactly what the numbering is for. See Cancelling an order. - Cancellation keeps a number already issued. A cancelled order that was never numbered, or a zero-total order, does not take a new number. A sale rung on the counter while the internet was down prints as a payment receipt, because the number is given by Pasal and that counter is not talking to Pasal yet. The moment it syncs, the sale gets its number and the customer's emailed copy carries it. Press View receipt again after it has synced if you need the numbered paper in your hand. --- ## The PDF receipt your customer keeps URL: https://pasal.studio/help/pdf-receipt Section: Money Every order now emails a proper receipt the customer can print, file, or hand to their accountant. Somebody who buys from you and leaves an email address now gets two things: the order email itself, and a PDF attached to it. Until this shipped, only tickets carried an attachment, so a customer who bought a shirt had nothing to file, nothing to print and nothing to give to whoever does their books. Nothing to switch on. It goes out on its own. ### What is on it - Your shop name, address, phone and PAN, and the customer's name and phone. - The order number, the date, and how the order was served: pickup, delivery, dine-in or tickets. - Every line with a quantity column of its own, and the colour and size under the thing they belong to. - The full breakdown: discount, service charge, VAT, delivery, then the total and how it was paid. A long order runs to more than one sheet, and the totals never get split off the end of a page: the breakdown, the total and the payment line move together, and each sheet is numbered. ### What it calls itself The same names the printed bill uses, decided by what has happened to the money: Tax invoice when you are paid, have a PAN, charge VAT, and the sale has its number, Invoice when all of that holds but you charge no VAT, Payment receipt when you are paid without a PAN or a number, and Order summary, headed Not paid yet, when nothing has been paid. See Tax invoice numbers. ### Sending it again Open the order from Orders (the row's three-dot menu, then Invoice ), from Sales under More, or from a customer's history, and press Email receipt. It goes to the address on the order; press Change to send it somewhere else, which does not alter the address the customer typed at checkout. The PDF goes with it. The document is dated in the ordinary AD calendar, not Bikram Sambat, because the buyer may be anywhere and AD is what their bank and their courier both use. Your own screens read BS, see Dates on your dashboard. No email on the order? Then nothing was sent, and there is nothing to resend until you type an address. Ticket orders get their own attachment as well, see Send a guest their ticket again. --- ## Where customer replies land URL: https://pasal.studio/help/reply-to-email Section: Running the shop Choose the address a customer reaches when they reply to your order or booking email. Every order email, status update, receipt and booking confirmation your shop sends invites the customer to reply. Those replies used to come to Pasal and go nowhere. Now they come to you. - Open Settings, then Shop details under Your shop. - Press Edit beside How customers reach you, and find Reply-to email, just under your WhatsApp number. Leave it empty and replies go to the address you sign in with, which the box shows you in grey. - Type a different address to use that one instead, then press Save changes. ### Why you might want to fill it in Most people open their shop with a personal Gmail, because that is the address they had. Left as it is, that personal address is printed in front of every customer you ever email. Filling this in puts your shop address there instead, and your own inbox stays yours. It is also how you hand the job over. Point it at the address your counter staff actually read, and a customer asking "can I change my order to pickup" reaches somebody who is at the shop. ### What it does and does not change - Emails still come from Pasal and still carry your shop name. Only the address a reply lands in changes. - It does not change how you sign in. That is still your login address, and it is unaffected by anything you type here. - Use an address you actually read. Pasal cannot tell you that a customer replied to a mailbox nobody opens. Nothing here is required. Left empty it behaves exactly as it did, which is the right default and the wrong thing to force on a shop. --- ## Service charge, VAT and how a bill adds up URL: https://pasal.studio/help/vat-service Section: Money Turn on VAT if you are registered, set a service charge if you take one, and know which number each is worked on. Two things can land on top of the goods: VAT, and a service charge. Both start off. Until you turn VAT on or set a service charge, a bill is the items plus delivery and nothing else. - Open Settings, then Shop details. - Say who you are: legal name and PAN/VAT number under Name, address and PAN, and phone under How customers reach you. Press Edit on a row to open it. All three are optional and all three print at the top of every bill. Filling in the PAN also starts your numbered tax invoice series, see Tax invoice numbers. - Press Edit beside On every bill and turn on VAT registered if you are. Nepal VAT is 13%. If you are not registered, leave it off and new sales carry no VAT. Turning it off later changes new sales only: an open order rung while it was on keeps its recorded VAT; switching the setting off does not rewrite the existing bill. To bill it without VAT, cancel it and ring it again. - Set your service charge if you take one, usually 10% in a restaurant. It sits under the VAT switch in the same row. Leave it at 0 and no service line appears. Press Save changes. The width of the roll in your printer is under Receipts and tax in Money, see Print on a 58mm or 80mm roll. The address customer replies come back to is with your other contact details, under Shop details, see Where customer replies land. ### The order the sums happen in It matters, because each step feeds the next. - The subtotal is the items. - A promo discount comes off first. - Service charge is worked on the discounted subtotal. - VAT is worked on the discounted subtotal plus the service charge, so the service charge is taxed too. - Delivery is added last, after VAT, so a delivery fee is never taxed. A worked example on a bag of 1,000 with a 10% code, 10% service and 13% VAT: 100 off leaves 900, service adds 90, so the bill prints a taxable amount of 990, VAT on that 990 adds 129, and a delivery fee of 100 brings it to 1,219. Everything is rounded to whole rupees. The subtotal line above stays 1,000, the discount and the service sit between, the VAT is 13% of the taxable amount line, never of the subtotal, and the delivery fee sits under the VAT because it is added after it. A table settled across several rounds adds up each round's own VAT, so that one slip can sit a rupee or two off 13% of its summed taxable line. ### The same figures everywhere Your rates follow the sale wherever it is rung: the storefront checkout, a counter order you type on the board, the printed receipt and the customer's emailed one all use them, so no two copies of a bill disagree. A counter order takes no promo code, so its total starts at the subtotal. Change a rate and only new orders follow it. The service and VAT on an order are stored with that order, so an old bill still totals what the customer actually paid, however many times you reprint it. What you collected is added up for you month by month, see Check the month's takings. --- ## Bring old sales from Excel URL: https://pasal.studio/help/previous-sales Section: Money Import paid bills from Excel or CSV, with original dates, bill numbers and customer details. Stock stays unchanged. The shop owner can open Sales → Import previous sales and upload an unprotected Excel (.xlsx) or UTF-8 CSV file. Use one row per paid bill. The upload screen shows the current file-size and bill-count limits. Older .xls files must be saved as .xlsx or CSV first. - Choose the worksheet and header row. Match the sale date, original bill number and total amount columns. - Optionally match customer name, phone, email and payment method. Customer details are private shop records. - Choose the date format, including BS year-month-day. Review invalid dates, amounts and contacts. You can correct the source file or explicitly skip rows with file errors. - Preview the bills. Already recorded bill numbers on the same date are skipped. If phone and email point to different customers, correct them before importing. Press Confirm import to save. Contacts match existing customers by phone or email. New contacts appear under Customers from previous sales in Customers. Name-only records stay separate so two people with the same name are not merged. Open the original period in Sales, using Custom dates for older records. Bills have an Imported label and a separate imported total. Export period CSV includes them with Source set to Imported; they are not counted in Pasal paid sales or VAT totals. Importing does not change stock, send receipts or review requests, create tax invoices, update Khata balances or award loyalty points. Unpaid balances and individual item lines are not imported. Do not recreate old sales as new counter transactions to copy totals. Keep the original spreadsheet and receipts. Save Excel bill numbers and phone numbers as text if they have leading zeros. A Pasal backup is a separate record copy, not this import tool. If the import says it needs a database update, nothing was saved: Pasal has to finish switching the import on. Email support@pasal.studio, then run the import again once Pasal replies. Retrying an interrupted import does not add the same bills twice. Do not share real customer details in help chat. --- ## Check the month's takings URL: https://pasal.studio/help/takings Section: Money The Sales tab month by month: what counts as paid, what is still owed, and the spreadsheet for your accountant. The Sales tab is your book of sales. It used to be called Bills. It is not the Sales pane on Accountant, which is a period register, and it is not Plan & billing, which is where you pay for Pro. Pick a period at the top and it loads every order in it, up to a year back. The months are Nepali months, Shrawan, Bhadra, Ashwin and so on, because that is what your books are kept in, and the fiscal year sits beside the picker. See Dates on your dashboard. - Orders: how many you took that month. Cancelled orders are left out of the totals, so a void never flatters the figures. A refund comes off Paid sales on the day the money went back, and a Handed back tile appears saying how much, so a total that shrank explains itself. Orders, paid sales, VAT, profit and money handed back each name the month before. - Paid sales: everything the shop actually took that month. The orders you ticked Mark paid, plus repair money collected, khata settled and any revenue line you typed into a job book, less anything handed back. Money in, not money promised. - VAT collected: the VAT on those paid orders, ready to hand over. It stays at zero until you turn on VAT registered under Shop details. - Unpaid: what is still owed to you on orders that are not on Khata. A counter bill moved to the credit book is On Khata, not this tile. Working through the unpaid list is usually the fastest money you will make all week. ### Ticket sales start out unpaid A ticket sale writes a real order, but nobody has handed you cash yet, so it arrives unpaid like any other. Until you press Mark paid it counts under Unpaid, not Paid sales. The same goes for an order that came with a payment screenshot: the screenshot is a claim, and only you can say the money arrived. See Take payment by QR. ### The spreadsheet for your accountant Press Export period CSV and the period downloads as a spreadsheet named after your shop and the month. One row per order, with the columns an accountant asks for: order code, then Date (BS), Time and Date (AD) in three columns of their own, customer, phone and address, fulfilment (Pickup, Delivery, Dine-in or Tickets), status, counted in totals, paid yes or no, the promo code used, then subtotal, discount, service, VAT, delivery and total, then cost and profit, then the courier and tracking number. Both calendars get a column because a spreadsheet has to do two jobs: sit beside your own ledger, which is Nepali, and sit beside a bank statement, which is not. The export holds every order of that month, cancelled ones included, and leaves the Status column there for your accountant to decide with. Counted in totals says which rows the tiles above actually added up, so the two never disagree without explaining themselves. The Promo column is also the honest answer to "did that offer work": sort by it and count. ### One order at a time Every row carries an invoice button. It opens the printable bill with your PAN details, the lines and the totals, the same one you hand over at the counter, and the buttons to print it, view it or email it again. Paid rows show the tax invoice number in the Invoice column. Unpaid ordinary rows show the order code; supplied PAN-backed Khata sales can already have an invoice number. See Tax invoices and sales records. ### The morning letter You do not have to open the tab to know how yesterday went. On any morning that had orders, Pasal emails you a short summary: how many orders, what was paid, the counter and online split, your three best sellers, anything running low, and today's bookings. Switch it off under Settings, Notifications, with Daily summary email. Visitors & sales shows a different number on purpose. Its revenue tile covers the last 7 or 30 days, not a calendar month, so it will rarely match Paid sales. Sales is for your books; Visitors & sales is for what is working. --- ## Track cost price and profit URL: https://pasal.studio/help/cost-profit Section: Money Give each product a cost and every money surface reports profit, not just takings. Takings tell you what came in; profit tells you what you kept. Give a product a cost price, what it costs you to buy or make one, and the dashboard works the rest out everywhere money is shown. - Add a cost: in the Products tab, edit a product and fill the cost field, or tap the cost line on any tile in the counter. Custom amounts rung on the counter can carry a cost too. Staff cannot see or change a cost, on the shelf or at the till. - Where profit shows: Home's Profit today tile, the Repairs tab's profit tile (charged minus parts), Visitors & sales over 7, 30 or 365 days, the Sales month card, the CSV export's Cost and Profit columns, and the daily summary email. - Blank counts as no cost: a product with no cost recorded never invents a margin, but its whole selling price lands in profit, so the figure is overstated until your shelf is costed. It settles as you fill costs in, and it is worth doing your best sellers first: they move the number most. - Customers and staff never see it: costs live in their own owner-only records. Your storefront, receipts, invoices, customer emails and the customer window carry selling prices only. The cost line on the counter is for you, the owner, not for a cashier. Discounts come out of profit automatically: a haggled line is counted at the price actually paid. See Give a discount at the counter. --- ## Work out what a job kept URL: https://pasal.studio/help/ledger Section: Money Open a book for one job and it answers what came in, what it cost, and what stayed with you. Your dashboard has always known what came in. It has never known what a job cost you, because the venue, the sound hire and the extra staff live in your head. The Costs & profit tab is the book for that. Open one for a job and it tells you what the job kept. ### Open a book - Press New book. Say what the book is about. The subject decides what fills itself in. - Name it the way you would say it out loud. Roastery Sessions, first night. Shrestha wedding, 240 plates. - Type what the shop cannot know: takings you counted by hand, money from outside the counter, and every expense. The rest is already there. ### Four subjects - An event: the ticket sales fill in one row per tier, each priced at what that tier actually sold for. Tickets given away are counted and priced at nothing, and the guests scanned in at the door are counted too. - An order: that one order's own total. This is the one for a caterer costing a wedding already billed. - Some days: every paid order across the dates you pick, split into counter sales and online orders. This is the one for a festival week. - Something else: nothing fills in and you type it all, for a job Pasal never sold. ### The rows with a lock Rows carrying a small lock and the words Fills itself in come from your own sales, and are worked out again every time you open the book. You cannot type over them and you do not need to: if a late ticket sells tonight, the book has it tomorrow. Cancelled orders are left out, and an unpaid one counts as nothing until you mark it paid. ### The rows you type - Added by hand, which an event book calls At the door. A count and a price each, 14 at NPR 900, and the book multiplies for you. - Other money in: a sponsor on an event book, a deposit or a partner on any other. Each line carries a chip that reads Paid or Promised. Tap it the day the money lands. - Expenses: one line each, the name and the rupees, nothing else. The trio, NPR 30,000. Sound hire, NPR 18,000. ### Promised money is never counted A sponsor who has promised NPR 10,000 is shown in the book and in the sponsor subtotal, so you can see who still owes you. It is kept out of Took in and out of Kept, because those two numbers are what your shop actually has, not what it has been told it will get. Tap the chip to Paid when the money arrives and both figures move. ### The verdict Three cards sit across the top of every book. Took in is everything counted and paid. Spent is your expense lines added up. Kept is the difference, and it is the reason the tab exists; it turns red when a job spent more than it took. Below the two boards a strip does the arithmetic you would otherwise do on paper: cost per guest on an event or kept per day over a span of days, the seat the night broke even on, and your margin. Seat 36 of 70 is the figure to price the next night with. ### Who can open it The job book has a permission of its own, Costs & profit (job book), under Settings, Who works here. It used to ride on the same tick as Sales, and that was wrong: Sales is the month's invoices, while the job book is what a job cost and what it kept. Handing the person who writes your invoices a view of every job's profit is not a decision you ever made, so it is now a separate tick. Ticking Sales no longer opens Costs & profit, and ticking Costs & profit no longer needs Sales. If you do not want the tab at all, turn Ledger (job book) off under Settings, What this shop does. It is the same tool the staff tick calls Costs & profit (job book). ### The job book is a Pro tool The job book needs Pro. When Pro ends the dashboard locks until you subscribe, so you cannot open a book or finish one until then. Nothing already written is deleted. See What Pro costs and how to turn it on. A book costs one job. For the profit on everything you sell, day after day, give your products a cost price instead: see Track cost price and profit. For the month your accountant asks for, see Check the month's takings. --- ## Write down what your shop paid out URL: https://pasal.studio/help/paid-out Section: Money One errand: type a cost, and see where the money went. Wages and goods sit beside the total and are never added into it. Paid out is in All tools on the rail, under Money. It does one job: you write down a cost, and it shows you where the money went. Nothing on the page is a form you have to finish before it is useful. ### Writing a cost down Pick the period at the top, This month, Last month or This fiscal year. Then press Add expense. A sheet opens over the list. Type what it was for and how much, and press Add expense again. Rent, electricity, a delivery, anything you paid out in that period. You never meet the word "book" here, and that is deliberate: a shopkeeper writing down this month's rent should not have to decide their rent is a job. If the period has no book behind it yet, Pasal opens one named after the period and puts the line in it. If one is already open, the line joins that. Kind files the cost: rent, electricity water and internet, stock and supplies, wages, transport, repairs, fees and licences, or something else. It is a fixed list rather than a box, so a month of costs groups the same way every month. ### Where it went Under the total, Where it went groups what you recorded when a kind holds more than one cost. Two costs of two kinds are already the list, so the heading stays off. Costs written before Pasal started asking what kind they were sit under Uncategorised, and nothing is guessed about them. Press the pencil on one to give it a kind. ### The total is yours and only yours The figure on this page is what you recorded, and nothing else. Pasal never adds anything to it on your behalf. The total names the period before, so this month sits next to last month rather than as a number on its own. That is why Wages and Cost of goods appear underneath only while they are still unwritten. Pasal knows what your payslips came to and what the goods behind this period's sales cost you, but it cannot tell whether you already typed those into a line by hand. A line reading "Extra stock for the week" is the cost of goods, written in your own words, and no rule can separate it from a delivery charge. Adding both would report a month as far more expensive than it was. So the decision stays with you. Press Record it on either row and it becomes a real line in the total, where you can see it, once. After that the offer goes: the line is in the list, and repeating it under a heading that says Pasal also knows would be the same rupees twice. ### Job books are still their own screen Costing one job end to end, with what it earned as well as what it cost, is a different question and still lives on Costs & profit. The link at the foot of this page goes there. See Work out what a job kept. Writing a cost down needs Pro. When Pro ends the dashboard locks until you subscribe. A staff member reaches this tab through the Costs & profit (job book) tick under Shop profile, Who works here, which is the same permission that opens the job books themselves. What you record here is read back, and never changed, by the pack you hand your accountant. ### Correcting a cost you already wrote Every cost in the list carries a pencil and a bin. Press the pencil and a sheet opens over the list with that cost already filled. Change the words or the amount and press Save the correction. It edits the cost rather than writing a second one. That matters: a shopkeeper who fixes NPR 5,000 to NPR 500 by adding the right figure again leaves NPR 5,500 in the month, and the books quietly stop agreeing with the drawer. ### Removing one The bin asks first, in place: a tick to remove it and a cross to keep it. Removing is not undoable, so use it for a cost that never happened. A cost that happened and was wrong should be corrected instead, because the month still needs to know about it. ### Saying how it was paid Beside the amount there is a box for the reference: a cheque number, an eSewa or bank transaction id, or just the word cash. It is free text on purpose, because the ways a shop pays a supplier do not fit a tidy list. It shows on the cost's own line and travels into the accountant's pack. If you do not see that box, this shop is on a version of Pasal that does not have it yet. Nothing is lost; the cost records exactly as before. ### What is uncategorised A cost written before Pasal asked what kind it was has no kind, and shows as Uncategorised. Nothing is guessed about them. Press the pencil on one in the list to give it a kind; new costs you write today carry one from the start. --- ## The pack to hand your accountant URL: https://pasal.studio/help/accountant-pack Section: Money Sales, spending and wages for a period, on four panes, each with a download. It reads and exports, and writes nothing. Accountant is in All tools on the rail, under Money, and it opens a screen headed Accountant. It is everything this shop recorded in a period, compiled in one place, ready to hand over. It is yours alone: a staff account cannot open it. ### It reads. It never writes. Nothing on this screen changes anything. The three screens that write are the Sales tab behind More (see Tax invoices and sales records ), Paid out and Payslips. This one compiles what those three already hold and lets you export it, which is why you can hand it to somebody without worrying what they might touch. The Sales pane on this tab is a register for the period you picked. It is not the Sales tab. ### The period, then the four panes Choose This fiscal year, Last fiscal year, This month or Choose dates. Everything below reads that period. - Summary. Sales after refunds, sales total, refunds, VAT collected, spend recorded, wages on payslips, and the invoice number check. - Sales. Cash against bank and wallet, what is not paid yet, then the sales register: date, invoice number, customer, how they paid, status and total. On a long period you can search it, and press a column head to sort by it. - Spending. Every cost recorded on Paid out, with the book it sits in and what kind it is. - Wages. The payslips issued for the period, with the slip number, the person and the net. Every pane has a Download, and the download carries every row that matches your period and your search, not only the rows on the screen in front of you. On a fiscal year the Summary also carries a Month by month table, in Bikram Sambat months, so a year can be read a month at a time. You can show every month or only the months with money in them, and a row opens that month. This fiscal year above the month name brings the year back. ### The most important thing on the screen is what is missing This is what went through Pasal. It is not your whole books, and the pack says so at the top of the Summary rather than in small print at the bottom, because a pack that looks complete and is not is worse than no pack at all. An accountant may use it while preparing their accounts. Open What is not in here for the list. What is not in here, and is listed on the screen itself: - What you bought from suppliers - Rent - Electricity, water and internet - Bank charges and interest - Anything sold without being rung up - What the shop pays into the fund on top of wages - Opening balances from before you used Pasal Rent and utilities are on that list only until you start writing them down: record them on Paid out and they arrive on the Spending pane. ### Three figures, never one Sales, spending and wages are never added together into a single number. A cost you typed by hand can be the same money as a payslip, Pasal cannot tell the two apart, and a total that quietly counted a month's wages twice is worse than no total. So the three are reported side by side and the joining up is left to the person whose job it is. ### Bookkeeping and reconciliation, not a tax filing The VAT collected figure uses paid orders, by each order's placement date, with refunds left in. It is a bookkeeping figure, not a tax filing total. Ask your accountant to reconcile invoice dates, Khata sales, credit notes and debit notes, and review warnings and the selected period before filing. Pasal's IRD software approval is pending and Live submission is disabled. The pack does not file a return or establish approval. See IRD Off/Test. ### The invoice number check Pasal numbers every tax invoice in one unbroken run per fiscal year, so a missing sale shows up as a missing number. That is the first thing an auditor checks, and it is the one thing this pack can prove rather than assert. Open Invoice numbers on the Summary: it names the range, and which numbers are not in it. A gap is reported and never diagnosed. It can just as easily mean those sales fall outside the dates you chose, so widen the period before treating it as missing. Sales without a number are separate and are normal: a sale only gets one once your PAN is set, and only from that day on. See Tax invoice numbers. --- ## What the order statuses mean URL: https://pasal.studio/help/order-statuses Section: Orders & fulfilment Received, Packing, Ready, Done: what each step tells you and your customer. Every order moves through the same four steps, and your customer sees each one live on their order page. - Received: the order just landed. Nothing has been done yet. - Packing: you have started it. On Orders that is Start packing. On the TV board it is dropping the card onto Packing, or a tap that walks one step. The customer knows you are on it. - Ready: packed and waiting for pickup, or heading out for delivery. - Done: handed over. The order moves off the active board. Cancelled voids an order so it never counts as a sale, and Mark paid is separate from the steps: tick it whenever the money actually arrives, cash or transfer. --- ## Deleting the orders you made testing URL: https://pasal.studio/help/delete-test-orders Section: Orders & fulfilment Clear the practice orders out of your takings without touching a real sale. Almost everybody tries their own shop first: you buy something from yourself, or get a ticket to your own event, just to see what a customer sees. Those practice orders then sit in your takings and your reports like real ones. The three-dot menu at the end of an order row has Delete at the foot of it, and that throws one away for good. On the Sales tab it is the small bin at the end of the row. - It is not Cancel. Cancelling keeps the row and marks it void, which is the honest record for a real order that fell through. Deleting removes it as though it never happened, which is only right for an order that never was one. - Tickets go with it. Deleting a ticket order destroys every ticket it made, so those codes stop working at the door. That is the point for a test, and the reason to be careful with a real sale. - Your reports change. If the order was marked paid, its money leaves your revenue, your analytics and your Sales export. - Only you can do it. Staff you have invited can run the counter, but they cannot delete an order. ### An order with a tax invoice number cannot be deleted If your shop has a PAN on file, every order you mark paid is given a number in a series that counts up with nothing missing. Pasal will refuse to delete one of those, and tells you why. Cancel it or refund it instead: both keep the row, and a hole in the middle of the series is the exact thing the numbering exists to prevent. See Tax invoice numbers. An ordinary unpaid practice order with no issued number and no linked Khata bill can be deleted. A PAN-backed sale supplied on Khata may already be numbered before payment, so an unpaid label is not proof that deletion is allowed. Pasal keeps protected numbered and linked records. Pasal asks you to confirm and tells you exactly what is about to go. There is no undo afterwards, so if you are unsure whether an order was real, cancel it instead: it stops counting as a sale either way. --- ## Cancelling an order, and telling them why URL: https://pasal.studio/help/cancelling Section: Orders & fulfilment Void a sale that will not happen, write the reason, and let the customer hear it from you. Press Cancel on an order and Pasal asks first, then does three things: stops it counting as a sale, emails the customer, and keeps the row in your history marked Cancelled. You never lose the record of what happened. ### Write the reason The question has a box for it. Whatever you type goes into the customer's email, under the heading, in your shop's name. This is the whole point of the message for the person reading it: "sorry, we ran out of milk today" or "the event has been called off because of the weather, we will refund you today" answers the question they were about to ask you. Leave it empty and the email still goes, just without a reason. Nothing breaks; they are simply told it was cancelled and invited to reply. ### An order with a tax invoice number needs its reason Once a sale has a tax invoice number, cancelling it cancels a bill the tax office can ask about, so the reason is not optional: write at least five characters, and the button waits until you have. The reason stays on the bill for good, the number is kept on the record marked cancelled, and it is never given to another sale. Only the owner, or someone with the Sales tick, can cancel one. An invoice that has already been refunded, or that went on a Khata, cannot also be cancelled: refund the rest, or correct it on the Khata book. ### Tickets are different Cancelling a ticket order kills every ticket on it. The buyer's email says Your tickets have been cancelled rather than talking about an order, and tells them plainly that the tickets no longer work at the door. The seats go back into your capacity for somebody else to buy. ### What it costs you - The money leaves your takings, your analytics and your CSV export. - The row stays in Sales, marked Cancelled, so the month still reconciles. - Cancel is only offered while an order is still Received. Void a bad sale before you mark it paid. Cancel or delete? Cancel is the honest record of a real order that fell through, and it tells the customer. Delete is for an order that was never real, usually one you made yourself while testing, and it tells nobody. See Deleting the orders you made testing. Once an order has a tax invoice number on it, cancelling or refunding is the only way out: it can no longer be deleted at all. No email address on the order? The question says so, so you know to pick up the phone instead. --- ## Deleting things, and what each one destroys URL: https://pasal.studio/help/deleting Section: Running the shop Products, events, ticket types, promo codes and staff: what goes, what survives, and the safer option. Everything in Pasal that destroys something asks first and tells you exactly what goes. Read the list in the question: it is written for that one thing, not a generic warning. None of it can be undone. Almost every case has a gentler option, and usually that is the one you actually want. - A product comes off your shop, but every order that already included it keeps its lines and totals. Only out of stock for today? Press Sold out instead; it greys out and comes back on its own tomorrow. - An event takes every ticket with it, including ones people have paid for. Those guests are turned away at the door and nobody is emailed; the orders and the money stay in your Sales. The question counts them for you first. To stop selling without destroying anything, set the event to Ended: it comes off the shop and nothing is destroyed. Sold tickets keep their ticket pages, but the door refuses them while it is marked ended. Put it back on sale and they scan again. - A ticket type is gentler than it looks: seats already sold keep working and still name their tier at the door. But the price lives on the tier, so once it is gone those seats count as zero in your ticket sales figures. To stop selling more, set the tier's limit to what it has already sold. - A promo code stops working for everyone, though orders that already used it keep their discount. Switching it off pauses it instead, ready to switch back on. - A staff member loses access next time they open the dashboard. Everything they did stays exactly as it is, and you can add the same email back whenever you like. - An order is the one to be most careful with, because it changes your books, and one that already carries a tax invoice number cannot be deleted at all. See Deleting the orders you made testing. Only the owner can delete an order. Staff can run the counter all day and never remove a sale from the takings. --- ## Ring a sale at the counter URL: https://pasal.studio/help/till Section: Money Open the counter, build a bill, take cash or QR, and hand over a receipt. The counter is the sales screen: full screen, big buttons, made for standing up with a customer waiting. Every sale it takes is recorded straight away, already marked paid, so your books do not need a second pass at closing time. - Open the counter. On a computer it is Open the counter at the top of the left menu. On a phone it is the Counter button in the middle of the bottom bar. It takes over the whole screen. Exit counter puts you back in the dashboard when this is your own login. If the shop phone is signed in as the owner, a PIN does not hide pay: after somebody rings, the till stays until they press Sign in as yourself. - Build the bill. Tap a product and it joins the bill on the right. The small line under each tile is the cost price, what it costs you; tap it to set or change it without leaving the counter. Only you see that line. Staff on the counter do not. Narrow the tiles with the category buttons, type in the search box, or scan a barcode into it: a USB scanner types the code and presses Enter, which puts the item straight on the bill. On a computer, press Ctrl K, or Cmd K on a Mac, or the slash key, to jump to that search box. An item with sizes asks which size; an item sold by weight asks for the scale reading. A draft is not for sale: publish it first. - Ring something not in your catalog. Press + Custom amount, type the amount and what it is, and it goes on the bill as its own line. Cost price is optional, only you can type one, and it keeps the profit figures honest on a line that is not in your catalog. - Correct as you go. The plus and minus on each line change the quantity. On a walk-in bill, the three dots are Bill options: Hold bill parks it, and Clear bill empties it. - Name them if you need to. Under the bill it says Walk-in customer; press Change to search or add. Walk-in bills can skip this. Loyalty rewards appear here, next to the total they change. Add discount sits under the total. See Give a discount at the counter. - Press Checkout. ### Taking the money Press Checkout and the bill stays on the left as a receipt. The right side is how they pay. On a phone the bill you just built is already the receipt, so Payment keeps a one-line reminder and the pay controls. Back to bill returns you without taking the money. Cash is the default. Tap a quick amount (the exact total, or the round note a customer actually hands over) or type what they gave you on the number pad. A short strip says Change to give back or Still to pay. There is no keypad on a wallet sale. eSewa, Khalti and Bank QR show the shop's own code when one is saved under Settings, Payments. If the code is missing, the screen says so. Finish this sale with Cash or Card first. Do not leave the counter mid-sale to open Settings: that parks the bill while the customer is still waiting. Add the QR between customers. Card has no change to work out: take the money the way you always do, and press Complete sale. Then you can print the receipt, View receipt to read it full screen, send it on WhatsApp, or go straight to the next sale. Khata sits with those methods, labelled Pay later. It does not mark the sale paid. It opens a popup over checkout. Choose the regular, take part of the money now if needed, and add the rest to their book. Before confirming, Close or Back to checkout returns to the same bill with your payment method and cash amount still entered. See Khata: let regulars pay later. The printed bill is the same document the dashboard prints and emails. Set the roll once under Settings, Receipts and tax. See Print on a 58mm or 80mm roll. ### Two customers at once On a walk-in bill, open Bill options and press Hold bill. It waits as Bill 1, Bill 2 above the lines; tap it to bring it back. If a bill is already open when you resume another, it parks itself, so nothing is dropped. A parked bill waits five minutes and then it goes. Leaving the counter parks the open bill the same way. A table bill does not use Hold. Switch to Walk-in and the table draft stays where you left it. ### When the internet drops The customer has paid and is walking away, so the sale completes anyway. It is saved on that device, and a line under the top bar counts how many are waiting to sync. They go up on their own when the connection comes back, so leave the counter open on that device until the line clears. ### Who is on the counter Open Settings, then Who works here, and add them with a till PIN, or leave the PIN blank so they choose one when they open the counter. Once somebody has a PIN, the till asks who is ringing before it will ring anything. The name is stored with the sale and printed on the bill. The Staff tab in the rail then shows who took money today and this week. See See who rang at the counter. Tap the name in the top bar to hand the counter to someone else. If it is just you, nobody else has a PIN and there is no lock. A PIN names the sale. It is not a dashboard login. On a phone signed in as the owner, Exit counter after a PIN stays on the names; Sign in as yourself is how they leave, so Payslips and the tabs you ticked are theirs, not yours. A staff member signed in with their email is named on the sale without a PIN, as long as the till is not asking who is ringing. If you have asked, they still type a PIN, and that name is the one that lands. Pasal never shows a PIN again once it is saved. If somebody forgets theirs, open Counter PIN on their row under Who works here. Five wrong tries within five minutes make that person wait a minute before trying again. It is only that person, so the counter still opens for everybody else, and the wait clears itself. A first PIN check needs the internet. The open tab can then verify that person offline for up to twelve hours. Reload, tab close or sign-out clears it; browser storage keeps no verifier. Offline without one, the counter opens as No name and sales have no staff name. With a saved review link, the Customer screen shows its QR after payment. See Google reviews for setup and timing. ### A table that already ordered Walk-in ringing is money now, goods now. A table is the opposite: the kitchen gets the ticket first, and you take the money when they leave. Shops with tables show a Tables strip on the counter. Tap a seat. New items say New items · Not sent, and the button is Send to Table 4, using that seat's number. After the send, that round shows the time it went and how long ago. The button becomes Checkout for what is already on the seat, so another round does not force you through payment. Edit sent items is how you change a saved line. Plus and minus, and the bin, write the kitchen ticket. Taking the last line off a ticket asks first, because that cancels it. Show all tables widens the strip. Walk-in leaves the seat and keeps its draft. Payment or Khata frees the seat. The full walk from Orders is Run a table from the dashboard. Counter sales land as Done and paid. They show on Sales, and on the Orders tab under Show completed orders, where a mistake can be refunded. Taking a phone order that still has to be packed is a different job: use New order on the Orders tab for that. ### A screen that faces the customer Open the counter, then press Customer screen. On a phone it is in the menu with the three dots. On this computer a second window opens. Drag it onto a TV plugged into the same machine. On an iPad it fills this window. Stay on that screen. On a different iPad or TV, sign in to the same shop, open the counter, and press Customer screen there. The bill follows from the till you are ringing. That other device must stay on the customer screen. If it is sitting on the dashboard home, it is not listening. That window keeps showing photographs until you ring something. The pictures come from Marketing, on its Customer screen photos tab. If you have not added any there yet, it uses photographs from your shop page. The moment a line joins the bill, it becomes their bill: each item, the running total, and Please pay when you take the money. If you pick eSewa, Khalti or Bank QR, and that code is saved on Settings, the customer screen shows it so they can scan from where they stand. Cash and Card have no picture. If you attach a customer on the bill, that screen names them and shows points before this bill and points after it. Their phone does not. Clearing the bill, or leaving the counter, puts the photographs back. Count the drawer never appears there. Sending to a table is not taking money, so that screen does not say Please pay. While you ring for a seat it says This order, only the lines you are about to send. After Send to Table 4 it shows those lines with Sent to Table 4 and Nothing has been paid yet, then the photographs come back. Checkout is when they see the whole seat, then Please pay, then Thank you. This is not the TV board. The board is for the kitchen and for collection. This screen is the money the person in front of you is about to pay. Several people, several TVs, a mall, and a supermart with more than one queue are under Staff email, the customer screen, and several counters. A staff email does not give them their own till. The counter is a Pro tool. When Pro ends the dashboard locks until you subscribe; every sale you have already taken stays in your books. See What Pro costs and how to turn it on. --- ## Count the drawer and close a shift URL: https://pasal.studio/help/till-close Section: Money Named counters keep separate cash shifts. Count the cash, record drawer movements and close before another cashier takes over. Unnamed counters retain Close the day. ### A named counter has its own shift Press Count the drawer in the counter header to open Cash drawer and shift. Before the first sale, enter Opening cash and press Start shift. That opening cash belongs to this counter and cashier, not the whole shop. - Read Expected cash. It includes the opening cash, cash walk-in and table sales, cash paid now on Khata, later cash Khata repayments received here, and recorded cash movements. - Wallet, card and unpaid credit amounts are excluded. Record physical repairs, refunds, withdrawals and other drawer changes with Cash in or Cash out, an amount and a reason, then Record cash movement. A movement does not change a customer balance or create an accounting refund. Record that separate business action in its proper book too. - Sync all waiting sales before closing. Count the actual cash, enter Cash counted, then press Close shift. The screen shows whether the drawer balances, is over or short. - Close the previous shift before another cashier starts. The next cashier enters their own opening cash and starts a new shift. A closed shift keeps its recorded expected and counted amounts. If a reply is lost, refresh the drawer or retry the same action and check the recorded result before repeating it. A waiting sale cannot be added to a closed or replacement shift. Owners can read each counter's current and recent closed shifts from Staff → Counters → Cash drawer and shift. See Set up several counters and assign cashiers. ### The older unnamed counter If the shop has not set up named counters, Count the drawer still opens Close the day. Enter the opening float, check the cash sales, repairs and cash handed back, then count the drawer. This is a shop-wide day summary, not a separate physical drawer or a locked shift. The unnamed summary changes no records and does not lock trading. You can check it during the day and return to selling. Send the day summary on WhatsApp prepares that summary for you to send. --- ## Put your orders on a TV URL: https://pasal.studio/help/tv-display Section: Orders & fulfilment A kitchen board, a collection screen, or a live event door count, on any TV with a browser. Hang a TV where the kitchen, the counter, or the queue can see it, and Pasal turns it into a live order screen. Orders appear and move the moment anything changes on the board or the counter, so nobody shouts numbers across the room. - Open the dashboard on the TV. Any TV with a browser works: a smart TV, an Android box or Fire Stick, or an old laptop or tablet on an HDMI cable. Sign in at pasal.studio/login once, the same way you would on a counter device. A staff member with order access can also sign in with their own account. - Press TV display. It is at the top of the Orders tab, next to the List/Week switch. The board takes the whole screen; use the corner button for fullscreen if the browser bar is still showing. - Pick which way it faces. The switch at the top of the screen has two faces, and the TV remembers your choice. Board is for your staff. Every open order is a card in the three working columns, with the items, the note, and how long it has waited. A card turns amber at 10 minutes and red at 20, so the order slipping through the cracks is the one everyone can see. Hold a card and drop it on Received, Packing or Ready to move that ticket. A tap, or the arrow keys, walks it one step. Collection does not take a drag: it faces the queue. Collection faces your customers, fast-food style: just order codes under Preparing and a green Ready, please collect. No names, items or prices appear, so it is safe pointing at the shop floor. Customers match the code on their phone's order page, or their table number for dine-in. The screen stays awake by itself, and the TV remembers being a TV: after a power cut, reopening the browser lands straight back on the board. You can still work orders from your phone or the counter; the wall stays in step. To turn it back into a normal dashboard, press the X in the corner. ### Events shops: the door and the box office Ticket sales run through their own pipeline, so an events shop gets its own two faces instead (the button is on the Events tab). A venue running both a counter and ticketing sees all four on the same switch. Door faces your door team. It locks onto the event happening now (or the next one coming up): a big live count of who is scanned in against tickets sold, capacity, how full each tier is, and the latest check-ins as they happen. Every scan from the door scanner shows up within seconds, so the person on the gate and the organiser inside are looking at the same number. Box office faces the queue outside: your upcoming events with each tier's price and what is still available: Available, Almost gone, or Sold out. No names and no revenue, so it can hang at the entrance. Walk-ups see the Student tier is still open before they reach the counter, and a sold-out night says so from across the street. The TV board is a Pro tool. When Pro ends the dashboard locks until you subscribe. See What Pro costs and how to turn it on. --- ## Set delivery fees and free delivery URL: https://pasal.studio/help/delivery-rules Section: Orders & fulfilment Charge a flat fee, waive it over an amount, and keep checkout totals honest. Delivery pricing lives on Settings, then Orders and delivery under Selling: one flat fee, and an order amount above which delivery becomes free. Press Edit beside Delivery rules to change them. If you take bookings too, that row reads Orders, bookings and delivery. - Delivery fee: added to every delivery order at checkout, so the total the customer confirms is the total you collect. - Free delivery over: orders at or above this amount ship free, and your storefront advertises it (a banner like "Free delivery over NPR 3,000"). - Pickup orders never get a delivery fee, and you can switch delivery off entirely if you only do counter pickup. - A different fee for each area, such as inside and outside the Valley: see Delivery fees by area. - Salons and service shops: both switches start off for you. The day you start selling products, flip either one on in this same pane, and your checkout, your About page and this fee form all follow. --- ## Delivery fees by area URL: https://pasal.studio/help/delivery-areas Section: Orders & fulfilment Charge a different fee, free-over amount and delivery time for each area you deliver to. Customers pick their area at checkout. One flat delivery fee does not fit every shop: inside the Kathmandu Valley costs less to reach than Pokhara. Delivery areas let you name each place you deliver to, with its own fee, its own free-over amount and its own delivery time. Customers pick their area at checkout, and the order is charged that area's fee. ### Add your areas - Open Settings → Orders and delivery and press Edit on the Delivery rules row. Delivery areas is inside it, under the single fee. Delivery must be switched on above it. - Press Add Inside and Outside the Valley for the two most shops start with, or Add an area for one of your own. The two starters begin switched off at your current fee. - For each area set the Fee (NPR), a Free over (NPR) amount (0 means delivery there is never free) and a Delivery time such as "Same day" or "2–4 days". - Tick Offered and press Save. Use the arrows to put the areas in the order customers should see them. A shop can have up to 20 areas. ### What changes at checkout - A delivery order asks the customer to choose their area. The fee, the free-over amount and the delivery time shown are that area's, and Pasal charges the order the same way, whatever the page showed. - While any area is offered, the single fee and free-over amount above it are not used for delivery orders. Switch every area off and the single fee comes back. Pickup orders never pay a delivery fee. - Cash on delivery is per area. When it is off, the shop page does not offer cash for that area. Orders are not refused for it, so check how a customer paid before you send. A shop that takes only cash keeps cash on delivery on everywhere. - Removing an area does not change orders already placed: they keep the area's name. Instagram shopping. Areas cannot be offered while Instagram shopping (the order helper in your Inbox) is on, because it quotes the single fee. Turn one off to use the other. सेटिङ → अर्डर र डेलिभरी → डेलिभरीका नियम को Edit थिचेर डेलिभरी क्षेत्र मा डेलिभरी गर्ने हरेक क्षेत्रको छुट्टै शुल्क, कति रकमभन्दा माथि निःशुल्क, र डेलिभरी समय राख्नुहोस्। ग्राहकले चेकआउटमा आफ्नो क्षेत्र छान्छन्, र अर्डरमा त्यही क्षेत्रको शुल्क लाग्छ। कुनै क्षेत्र खुला रहेसम्म माथिको एउटै शुल्क डेलिभरी अर्डरमा लाग्दैन। The single fee is explained in Set delivery fees and free delivery. --- ## Write your shop policy URL: https://pasal.studio/help/shop-policy Section: Your shop online Returns, delivery rules and terms, shown on your site without sending customers anywhere else. If your shop has rules (returns within a week, no refunds on custom work, delivery areas), write them once and every customer can find them. - Open your account menu, choose Settings, then Legal under Your shop. Press Edit beside Shop policies, the first row, and write in the box. - Write your rules in plain language; line breaks are kept as you type them. - Press Save changes. A Shop policy link appears in your site footer. It shows at the checkout step too, unless you have written Terms or a Privacy Policy: then the checkout links to those two instead, because they are what a customer is told they accept by ordering. The shop policy stays one tap away in the footer. Customers read it in a small sheet on your page, so they never leave your shop. Leave the box empty and no link shows at all. --- ## Set up Instagram Business and Meta Business Suite URL: https://pasal.studio/help/meta-business-setup Section: Your shop online Prepare your shop account, create an optional business portfolio and connect messages in Pasal. Until Meta finishes reviewing Pasal, the inbox is switched on shop by shop, and automatic replies only reach people Pasal has added to its Meta app for testing. Email support@pasal.studio to ask for it on your shop before you start. Pasal DMs need a professional Instagram account. A Meta business portfolio manages your business assets and team access. Pasal uses Instagram Login, which does not require a linked Facebook Page. Owners do not create their own developer app. ### Switch Instagram to Business - Open your shop's Instagram profile, then Menu → Settings and activity → Account type and tools. - Choose Switch to professional account, your category and Business. An existing Creator account also works. - Review contact details and finish setup. A Facebook Page is optional for Pasal. Professional accounts are public. Review this before switching a private account. Instagram's account setup guide. ### Create a Meta business portfolio, if needed - On a computer, open Meta Business Suite and sign in with your Facebook profile. Use your existing business portfolio if you already have one. - Open the selector below Home at the top left. Choose Create a business portfolio. - Enter your business's public name, your name and a business email you can access. - Click Create or Create portfolio, then confirm Meta's email. Meta's portfolio creation guide. ### Add Instagram to the portfolio - With full control of the correct portfolio, open Settings → Accounts → Instagram accounts → Add. - Review the prompt, choose Add Instagram account, and sign in to your shop account. Enter any security code on Instagram. - Confirm and check the username. An Instagram account can belong to only one portfolio. If it belongs elsewhere, ask its administrator for access before changing ownership. Meta's Instagram asset guide. ### Connect messages in Pasal Meta Business Suite setup does not connect Pasal or enable automatic replies. Sign in as your shop's owner, open Instagram inbox → Inbox settings → Connect Instagram, and allow profile and messaging access. Continue with Connect Instagram to your dashboard and test a fresh DM. Pasal handles developer setup and app review. Keep passwords and codes on Meta's login screens. If Meta requests business verification, use your own registered details. Creating a portfolio does not approve Pasal merchant access. Meta ले Pasal को समीक्षा नसकेसम्म इनबक्स एक-एक पसलका लागि खोलिन्छ, र स्वचालित जवाफ Pasal ले परीक्षणका लागि आफ्नो Meta एपमा थपेका मान्छेसम्म मात्र पुग्छ। सुरु गर्नुअघि आफ्नो पसलमा खोल्न support@pasal.studio मा इमेल गर्नुहोस्। Pasal मा DM जोड्न व्यावसायिक Instagram खाता चाहिन्छ। Meta व्यवसाय पोर्टफोलियोले व्यवसायका खाता र टोलीको पहुँच व्यवस्थापन गर्छ। Pasal को Instagram लगइनमा Facebook Page जोड्नैपर्दैन। मालिकले आफ्नै डेभलपर एप बनाउनु पर्दैन। ### Instagram लाई व्यवसाय खातामा बदल्नुहोस् - पसलको Instagram प्रोफाइलबाट मेनु → सेटिङ र गतिविधि → खाताको प्रकार र उपकरण खोल्नुहोस्। - व्यावसायिक खातामा बदल्नुहोस्, व्यवसायको वर्ग र Business छान्नुहोस्। पहिलेदेखिको Creator खाता पनि चल्छ। - सम्पर्क विवरण जाँचेर तयारी पूरा गर्नुहोस्। Pasal का लागि Facebook Page वैकल्पिक हो। व्यावसायिक खाता सार्वजनिक हुन्छ। निजी खाताबाट बदल्नुअघि यो कुरा जाँच्नुहोस्। Instagram को खाता तयारी निर्देशिका । ### आवश्यक भए Meta व्यवसाय पोर्टफोलियो बनाउनुहोस् - कम्प्युटरमा Meta Business Suite खोलेर आफ्नो Facebook प्रोफाइलबाट लगइन गर्नुहोस्। व्यवसायको पोर्टफोलियो पहिल्यै छ भने त्यही प्रयोग गर्नुहोस्। - माथि बायाँ होमको तल व्यवसाय छान्ने मेनुबाट व्यवसाय पोर्टफोलियो बनाउनुहोस् छान्नुहोस्। - व्यवसायको सार्वजनिक नाम, आफ्नो नाम र आफूले खोल्न सक्ने व्यवसायको इमेल राख्नुहोस्। - बनाउनुहोस् वा पोर्टफोलियो बनाउनुहोस् थिचेर Meta ले पठाएको इमेल पुष्टि गर्नुहोस्। Meta को पोर्टफोलियो निर्देशिका । ### पोर्टफोलियोमा Instagram थप्नुहोस् - सही पोर्टफोलियोमा पूर्ण नियन्त्रण भएको खाताबाट सेटिङ → खाताहरू → Instagram खाताहरू → थप्नुहोस् खोल्नुहोस्। - सूचना पढेर Instagram खाता थप्नुहोस् छान्नुहोस् र पसलको खातामा लगइन गर्नुहोस्। सुरक्षा कोड Instagram मै राख्नुहोस्। - पुष्टि गरेर username जाँच्नुहोस्। एउटै Instagram एउटा पोर्टफोलियोमा मात्र हुन्छ। अर्कोमा जोडिएको भए स्वामित्व बदल्नुअघि त्यसका प्रशासकसँग पहुँच माग्नुहोस्। Meta को Instagram थप्ने निर्देशिका । ### Pasal मा सन्देश जोड्नुहोस् Meta Business Suite मा खाता थप्दैमा Pasal जोडिँदैन र स्वचालित जवाफ सुरु हुँदैन। पसलको मालिकबाट लगइन गरेर Instagram सन्देश → सन्देशका सेटिङ → Instagram जोड्नुहोस् खोल्नुहोस् र प्रोफाइल तथा सन्देशको अनुमति दिनुहोस्। नयाँ DM परीक्षण गर्न Instagram लाई ड्यासबोर्डमा जोड्ने निर्देशिका पढ्नुहोस्। डेभलपर तयारी र एप समीक्षा Pasal ले सम्हाल्छ। पासवर्ड र कोड Meta कै लगइन पृष्ठमा राख्नुहोस्। व्यवसाय प्रमाणीकरण मागे आफ्नै दर्ता विवरण दिनुहोस्। पोर्टफोलियो बनाउँदैमा Pasal को व्यापारी पहुँच स्वीकृत हुँदैन। --- ## Product feeds for Facebook and Instagram catalogs URL: https://pasal.studio/help/product-feeds Section: Your shop online One address Meta Commerce Manager reads your products, prices and stock from, so catalog ads match your shop. A product feed is one web address that lists your products with their prices, photos and stock. Meta Commerce Manager reads it once a day and keeps your Facebook and Instagram catalog the same as your shop, so you do not type your products in again. ### Turn it on - Open Settings → Orders and delivery and turn on Product feeds. It is off until you turn it on. - Copy the first address, Feed for Meta. It is your shop's pasal.studio address ending in /feeds/products.xml. - In Meta Commerce Manager, open your catalog, then Data sources → Add items → Data feed → Scheduled feed. Paste the address, choose how often Meta reads it (daily is enough), then press Upload. The second address, ending in /feeds/products.csv, is the same list as a spreadsheet for you to look through. Give Meta the first one. If your shop has its own domain, the same paths work there too once the domain is connected and opening your shop. ### What the feed lists Every published product with a price and a photo, with your sale price when it is lower. A product with sizes or colours is listed once per option, grouped together. Items off for today, sold out or counted down to zero are listed as out of stock rather than removed, so your ads do not stop and start. Left out: drafts, products you have hidden from your shop, bookings, items sold by weight, and items with no price or no photo. A barcode is sent only when it is a real product barcode (8, 12, 13 or 14 digits with a correct check digit). The brand is the one on the product, or your shop's name. Prices are the ones on your shelf. If your shop is VAT registered, that is the price before VAT, the same as your shop page shows. A very large shop's file stops at 5,000 rows or 4 MB, and the products past that are left out of it. Changes reach the feed within about an hour. After you turn it off, Meta can still read the old list for up to two hours. While your shop shows Price on request, the feed is paused. ### Google Google Merchant Center can read the same address, but Google cannot show these products to shoppers in Nepal: Nepal is not one of the countries Merchant Center serves, and rupees (NPR) are not one of its currencies. It only helps a shop that sells abroad. ### What Meta decides Facebook and Instagram shops are not available in Nepal: Meta says so when you choose Nepal in Commerce Manager. So there is no shop tab on your profile and no tagging products in posts. The feed is for catalog ads, which show your products with their photo and price and send shoppers to your own product page, and for your WhatsApp Business catalog. Checked on 20 October 2026; Pasal will update this if Meta opens shops in Nepal. सामानको फिड भनेको तपाईंका सामान, तिनको मूल्य, फोटो र स्टकको सूची भएको एउटा वेब ठेगाना हो। Meta Commerce Manager ले यसलाई दिनमा एक पटक पढ्छ र तपाईंको Facebook र Instagram क्याटलगलाई पसलसँग मिलाइराख्छ, त्यसैले सामान फेरि टाइप गर्नु पर्दैन। ### खोल्ने तरिका - सेटिङ → अर्डर र डेलिभरी खोलेर सामानको फिड खोल्नुहोस्। तपाईंले नखोलेसम्म यो बन्द रहन्छ। - पहिलो ठेगाना, Meta का लागि फिड, कपी गर्नुहोस्। यो तपाईंको पसलको pasal.studio ठेगाना हो, जुन /feeds/products.xml मा टुङ्गिन्छ। - Meta Commerce Manager मा आफ्नो क्याटलग खोल्नुहोस्, अनि Data sources → Add items → Data feed → Scheduled feed मा जानुहोस्। ठेगाना टाँस्नुहोस्, Meta ले कति पटक पढ्ने छान्नुहोस् (दिनमा एक पटक पुग्छ), अनि Upload थिच्नुहोस्। /feeds/products.csv मा टुङ्गिने दोस्रो ठेगाना यही सूची स्प्रेडसिटमा हो, तपाईंलाई हेर्नका लागि। Meta लाई पहिलो ठेगाना दिनुहोस्। तपाईंको पसलको आफ्नै डोमेन छ भने, डोमेन जोडिएर पसल खुल्न थालेपछि त्यहाँ पनि यही ठेगाना चल्छ। ### फिडमा के हुन्छ मूल्य र फोटो भएका सबै प्रकाशित सामान, घटाइएको मूल्य कम छ भने त्यही मूल्य। साइज वा रङ भएको सामान हरेक विकल्पका लागि छुट्टै र एउटै समूहमा राखिन्छ। आजका लागि बन्द, सकिएका वा स्टक शून्य भएका सामान हटाइँदैनन्, स्टकमा छैन भनेर देखिन्छन्, ताकि विज्ञापन रोकिने र चल्ने नहोस्। फिडमा नराखिने: ड्राफ्ट, पसलबाट लुकाइएका सामान, बुकिङ, तौलमा बिक्ने सामान, र मूल्य वा फोटो नभएका सामान। बारकोड साँचो सामानको बारकोड (८, १२, १३ वा १४ अङ्क, सही जाँच अङ्कसहित) भए मात्र पठाइन्छ। ब्रान्ड सामानमा लेखिएको हुन्छ, नभए तपाईंको पसलको नाम। मूल्य तपाईंको सेल्फकै मूल्य हो। तपाईंको पसल VAT मा दर्ता छ भने, त्यो VAT अघिको मूल्य हो, जुन तपाईंको पसलको पेजले पनि देखाउँछ। धेरै ठूलो पसलको फाइल ५,००० पङ्क्ति वा ४ MB मा रोकिन्छ, र त्योभन्दा पछिका सामान त्यसमा पर्दैनन्। परिवर्तन करिब एक घण्टाभित्र फिडमा पुग्छ। बन्द गरेपछि पनि Meta ले पुरानो सूची दुई घण्टासम्म पढ्न सक्छ। तपाईंको पसलले मूल्य सोधेर देखाउँदासम्म फिड रोकिन्छ। ### Google Google Merchant Center ले पनि यही ठेगाना पढ्न सक्छ, तर Google ले यी सामान नेपालका ग्राहकलाई देखाउन सक्दैन: नेपाल Merchant Center का देशहरूमा छैन, र नेपाली रुपैयाँ (NPR) यसका मुद्राहरूमा छैन। विदेशमा बेच्ने पसललाई मात्र यसले काम गर्छ। ### Meta ले के निर्णय गर्छ नेपालमा Facebook र Instagram पसल (Shops) उपलब्ध छैन: Commerce Manager मा नेपाल रोज्दा Meta आफैँले यही भन्छ। त्यसैले प्रोफाइलमा पसलको ट्याब र पोस्टमा सामान ट्याग गर्ने सुविधा हुँदैन। यो फिड क्याटलग विज्ञापनका लागि हो, जसले तपाईंका सामान फोटो र मूल्यसहित देखाएर ग्राहकलाई तपाईंकै सामानको पेजमा पठाउँछ, र तपाईंको WhatsApp Business क्याटलगका लागि हो। २० अक्टोबर २०२६ मा जाँचिएको; Meta ले नेपालमा पसल खोलेमा Pasal ले यो अद्यावधिक गर्नेछ। --- ## Connect Instagram to your dashboard URL: https://pasal.studio/help/instagram-inbox Section: Your shop online Read customer DMs, share products and enable product recommendations for your shop. Until Meta finishes reviewing Pasal, the inbox is switched on shop by shop, and automatic replies only reach people Pasal has added to its Meta app for testing. Email support@pasal.studio to ask for it on your shop. Use Instagram inbox to read DMs, reply and share products. Adding a handle in Shop details only adds a website social link; connect here for DMs. ### Before you connect Sign in as the shop's owner and use its Business or Creator account. New to business accounts? Follow Set up Instagram Business and Meta Business Suite for account conversion and optional portfolio creation. A linked Facebook Page is not required for Pasal. Publish names, photos, prices and codes in Products and check their links. ### Connect your shop account - Check that the correct shop name appears in your dashboard. Open Instagram inbox from the navigation. On a phone, use More to find it. - Open Inbox settings, then click Connect Instagram once. The empty inbox also has a Connect Instagram button. - On Instagram, sign in to the account you want this shop to use. Check its username before continuing. Allow the requested basic profile and messaging permissions. - Finish authorization and return to Pasal in the same browser. Do not reload an old authorization URL or share its code. - Open Inbox settings again. Confirm Connected and the correct @username. The connection expiry is shown here. App creation, tokens and secrets are Pasal administrator tasks. Owners use this login flow. ### Read messages and share products Send a fresh Hello from a different Instagram account. Refresh the Pasal inbox and select its conversation. Earlier conversations are not imported. The inbox shows the last 30 days. Write a reply at the bottom. Enter sends it; Shift + Enter adds a line. Pasal allows replies within 24 hours of the customer's latest message. For older conversations, open Instagram. If delivery is unconfirmed, check Instagram before sending again. Click the package icon, Share products, beside the reply box. In the popup, search and select up to 10 items, choose Swipeable cards or Text and links, then click Send products. Cards work in the phone app; use text and links on desktop. On a phone, the buttons at the top of the inbox are behind the ⋮ button. Above the list it holds Refresh and Inbox settings. Above a conversation it holds Mark as priority, Mark to follow up, Mark as unread, Mark as done and, when automatic product help is on, Take over conversation. When automatic help is paused for that customer, the last item reads Resume automatic product help. ### Turn on automatic product help - Open Inbox settings → Automatic product help. Connecting alone does not turn on automatic replies. - Read the notice and disclose this AI use in your customer privacy notice. The named provider processes the latest message and public catalogue. Messages may include personal details. Order drafts, buying costs and other conversations are not shared. - Tick I have updated my customer privacy notice and allow this processing, then click Enable automatic product help. - Confirm Automatic product help is on. If it says the feature is not available yet, ask Pasal to check merchant access and server setup. Customers send a product name, SKU or Recommend an oversized hoodie. Where offered, tap Recommend products in the phone app. Size, colour, quantity and checkout stay on your website. DMs do not create orders or verify payments. ### Test it and take over a conversation - From another account, send Hello. Check that it appears in Pasal and, with product help on, that the greeting arrives in Instagram. - Send one of your exact product names and then its code. Check the photo, price and product link. Try a recommendation request and open a returned item on your website. - Send HUMAN. After its pause confirmation, send Hello again. The new message should appear in Pasal without an automatic reply. - Send START to resume, then check a product request again. START is for resuming a paused conversation; customers do not need it before every message. Take over conversation pauses one customer; Resume automatic product help resumes them. Turn off automatic product help in Inbox settings switches off the whole account. ### If something does not work - No messages: check Connected and the username, send a fresh DM from another account, then refresh. If still empty, give Help the time and visible error. - Messages arrive but no automatic reply: check that product help is on and this conversation is not paused. Send START if you previously used HUMAN. - Authorization error: start a fresh connection once from Inbox settings in the same browser. If it repeats, give Help the error text. Keep authorization URLs, passwords and tokens private. - Permissions missing: reconnect and allow both basic profile and messaging permissions. Confirm you are using a professional account. - Too many connection attempts: wait 10 minutes, then click Connect Instagram once. - Connection expires: use Renew connection while it is active. Wait at least 24 hours after connecting or renewing before renewing again. Use Reconnect Instagram when the account needs new authorization. Disconnect removes Pasal's connection and stored inbox. Read its confirmation. Remove Instagram permission under Instagram's Settings → Website permissions. Account requirements: Meta's Instagram API documentation. These steps describe Pasal. Meta ले Pasal को समीक्षा नसकेसम्म इनबक्स एक-एक पसलका लागि खोलिन्छ, र स्वचालित जवाफ Pasal ले परीक्षणका लागि आफ्नो Meta एपमा थपेका मान्छेसम्म मात्र पुग्छ। आफ्नो पसलमा खोल्न support@pasal.studio मा इमेल गर्नुहोस्। Instagram सन्देश बाट नयाँ DM पढ्न, जवाफ दिन र सामान पठाउन सकिन्छ। पसलको विवरणमा Instagram नाम राख्दा सामाजिक लिंक मात्र थपिन्छ। DM लिन यहाँ जोड्नुहोस्। ### जोड्नुअघि तयारी पसलको मालिक बाट लगइन गरेर Business वा Creator खाता प्रयोग गर्नुहोस्। खाता बदल्ने वा वैकल्पिक व्यवसाय पोर्टफोलियो बनाउने चरणका लागि Instagram Business र Meta Business Suite तयार गर्ने निर्देशिका पढ्नुहोस्। Pasal का लागि Facebook Page जोड्नैपर्दैन। सामानहरू मा नाम, फोटो, मूल्य र कोड राखेर वेबसाइटका लिंक जाँच गर्नुहोस्। ### पसलको Instagram खाता जोड्नुहोस् - ड्यासबोर्डमा सही पसलको नाम जाँच गर्नुहोस्। मेनुबाट Instagram सन्देश खोल्नुहोस्। फोनमा थप मेनुबाट भेटिन्छ। - सन्देशका सेटिङ → Instagram जोड्नुहोस् एक पटक थिच्नुहोस्। खाली सन्देश पृष्ठमा पनि Instagram जोड्ने बटन हुन्छ। - Instagram मा सही खाताबाट लगइन गर्नुहोस्। अगाडि बढ्नुअघि username जाँच गर्नुहोस्। प्रोफाइल र सन्देश दुवै अनुमति दिनुहोस्। - अनुमति पूरा गरेर यही ब्राउजरमा Pasal फर्कनुहोस्। पुरानो अनुमति URL फेरि नखोल्नुहोस् र त्यसको कोड कसैलाई नदिनुहोस्। - सन्देशका सेटिङ फेरि खोलेर जोडिएको छ, सही @username र जडानको म्याद जाँच गर्नुहोस्। Meta एप, टोकन र गोप्य कोड Pasal प्रशासकका तयारी हुन्। मालिकले यही लगइन विधि प्रयोग गर्छन्। ### सन्देश पढ्नुहोस् र सामान पठाउनुहोस् अर्को खाताबाट नयाँ Hello पठाउनुहोस्। Pasal मा फेरि हेरेर कुराकानी छान्नुहोस्। पुराना कुराकानी ल्याइँदैनन्; पछिल्ला ३० दिनका नयाँ सन्देश देखिन्छन्। तलको बाकसमा जवाफ लेख्नुहोस्। Enter ले पठाउँछ; Shift + Enter ले अर्को लाइन थप्छ। ग्राहकको अन्तिम सन्देश आएको २४ घण्टाभित्र Pasal बाट जवाफ दिनुहोस्। समय सकिए Instagram खोल्नुहोस्। जवाफ पुगेको पुष्टि नभए फेरि पठाउनुअघि Instagram मा जाँच गर्नुहोस्। जवाफ बाकससँगको प्याकेज चिन्ह, सामान पठाउनुहोस्, थिच्नुहोस्। पपअपमा खोजेर बढीमा १० सामान छान्नुहोस्। स्वाइप गर्ने कार्ड वा पाठ र लिङ्क छानेर सामान पठाउनुहोस्। कार्ड Instagram को फोन एपमा देखिन्छ। डेस्कटपका ग्राहकका लागि पाठ र लिंक प्रयोग गर्नुहोस्। फोनमा सन्देश पृष्ठको माथिका बटन ⋮ बटनभित्र छन्। सूचीमाथिको ⋮ मा फेरि हेर्नुहोस् र सन्देशका सेटिङ छन्। कुराकानीमाथिको ⋮ मा प्राथमिकतामा राख्नुहोस्, पछि हेर्न राख्नुहोस्, नपढिएको बनाउनुहोस्, सकियो भनी राख्नुहोस् र स्वचालित सामान सहयोग सुरु भए आफैं जवाफ दिनुहोस् छन्। त्यस ग्राहकका लागि स्वचालित सामान सहयोग रोकिएको बेला अन्तिम काममा स्वचालित सहयोग फेरि सुरु गर्नुहोस् लेखिन्छ। ### स्वचालित सामान सहयोग सुरु गर्नुहोस् - सन्देशका सेटिङ → स्वचालित सामान सहयोग खोल्नुहोस्। खाता जोड्दैमा स्वचालित जवाफ सुरु हुँदैन। - प्रशोधनको सूचना पढ्नुहोस्। ग्राहकको गोपनीयता सूचनामा यो AI प्रयोग खुलाउनुहोस्। सेटिङमा देखिएको प्रदायकले ग्राहकको पछिल्लो सन्देश र सार्वजनिक सामान सूची प्रशोधन गर्छ। ग्राहकले सन्देशमा व्यक्तिगत विवरण लेखेका हुन सक्छन्। सुरक्षित अर्डर मस्यौदा, खरिद लागत र अन्य कुराकानी पठाइँदैनन्। - ग्राहकको गोपनीयता सूचना अद्यावधिक गरेको छु र यो प्रशोधन स्वीकार गर्छु मा टिक लगाएर स्वचालित सामान सहयोग सुरु गर्नुहोस् थिच्नुहोस्। - स्वचालित सामान सहयोग सुरु छ देखिएको जाँच गर्नुहोस्। तयार छैन भनिए Pasal लाई पसलको पहुँच र सर्भर तयारी जाँच गर्न लगाउनुहोस्। ग्राहकले सामानको नाम, SKU वा कोड अथवा आफूले खोजेको शैली लेख्न सक्छन्। देखाइएको भए फोन एपमा सिफारिसको बटन थिच्न सक्छन्। साइज, रङ, संख्या र चेकआउट वेबसाइटमै छान्छन्। यो DM विधिले अर्डर बनाउँदैन र भुक्तानी पुष्टि गर्दैन। ### परीक्षण र आफैं जवाफ दिने विधि - अर्को खाताबाट Hello पठाउनुहोस्। Pasal मा सन्देश आएको र स्वचालित सहयोग सुरु भए Instagram मा अभिवादन पुगेको जाँच गर्नुहोस्। - आफ्नो सामानको सही नाम, कोड र सिफारिसको अनुरोध छुट्टाछुट्टै पठाउनुहोस्। फोटो, मूल्य र वेबसाइटको लिंक जाँच गर्नुहोस्। - HUMAN पठाएर रोकिएको पुष्टि पर्खनुहोस्। फेरि Hello पठाउँदा Pasal मा सन्देश देखियोस् तर स्वचालित जवाफ नआओस्। - START पठाएर फेरि सुरु गर्नुहोस् र सामानको अनुरोध जाँच गर्नुहोस्। हरेक सन्देशअघि START चाहिँदैन; रोकिएको कुराकानी सुरु गर्न मात्र हो। आफैं जवाफ दिनुहोस् ले एक ग्राहकको सहयोग रोक्छ; स्वचालित सहयोग फेरि सुरु गर्नुहोस् ले सुरु गर्छ। सेटिङबाट बन्द गर्दा पूरै खातामा बन्द हुन्छ। ### समस्या भए के गर्ने - सन्देश आएन: जडान र सही username जाँच गरेर अर्को खाताबाट नयाँ DM पठाउनुहोस् र फेरि हेर्नुहोस्। अझै आएन भने देखिएको त्रुटि र समय Help मा दिनुहोस्। - सन्देश आयो तर जवाफ आएन: स्वचालित सहयोग सुरु छ र त्यो कुराकानी रोकिएको छैन भन्ने जाँच गर्नुहोस्। पहिले HUMAN चलाएको भए START पठाउनुहोस्। - अनुमति कोडको त्रुटि: यही ब्राउजरमा सन्देशका सेटिङबाट नयाँ जडान एक पटक सुरु गर्नुहोस्। दोहोरिए त्रुटिको पाठ Help मा दिनुहोस्। पासवर्ड, अनुमति URL वा टोकन नदिनुहोस्। - अनुमति पुगेन: फेरि जोडेर प्रोफाइल र सन्देश दुवै अनुमति दिनुहोस्। व्यावसायिक खाता प्रयोग भएको जाँच गर्नुहोस्। - जोड्ने प्रयास धेरै भयो: १० मिनेट पर्खेर Instagram जोड्ने बटन एक पटक थिच्नुहोस्। - म्याद: जडान चलिरहेको बेला नवीकरण गर्नुहोस्। जोडेको वा नवीकरण गरेको कम्तीमा २४ घण्टापछि मात्र फेरि नवीकरण गर्नुहोस्। नयाँ अनुमति चाहिँदा Instagram फेरि जोड्नुहोस्। जडान हटाउनुहोस् ले Pasal मा राखिएको जडान र सन्देश हटाउँछ। पुष्टि गर्नुअघि सूचना पढ्नुहोस्। Instagram बाट पनि Pasal को अनुमति हटाउन Instagram को सेटिङमा Website permissions खोल्नुहोस्। --- ## Add Instagram and social links URL: https://pasal.studio/help/social-links Section: Your shop online Put your Instagram, TikTok or other profiles in your storefront footer. Most Nepali shops live on Instagram and TikTok first. Link them from your Pasal site so customers can find and follow you. For customer messages and product replies, see Connect Instagram to your dashboard. Adding a social link here does not connect the inbox. - Instagram: open your account menu, choose Settings, then Shop details under Your shop, and add your handle. It appears as an icon in your storefront footer. - More platforms: add Facebook, TikTok, YouTube and others under social links on the same page; each shows as its own icon. - The other direction too: put your shop link in your Instagram bio, so followers can order without DMing you. --- ## Share your shop link URL: https://pasal.studio/help/share-link Section: Your shop online Put your catalog on Instagram, WhatsApp, a QR at the counter, or your own domain. Every Pasal shop gets a link like pasal.studio/your-shop plus a QR code you can print or post. - Instagram bio: paste your link so followers can order without DMing you. - WhatsApp status or broadcast: share the same link when you have a new drop or promo. - Counter QR: print the code so walk-in customers can browse while they wait. ### A separate QR for Google reviews Open the Google reviews tab in Link & QR. This code opens your saved Google review link; the shop QR opens your storefront. They are different destinations. Press Download QR poster for an A4 poster with your shop's name and colour. If no review link has been saved, the owner can press Set up Google reviews to open Marketing → Google reviews, then press Edit review settings for Settings → Notifications → Google reviews. Staff can use the saved QR when they have Link & QR access, but cannot change the review settings. A reading error offers Try again. The QR works while automatic review emails are off. See Google reviews. On a real shop you can also connect your own domain (for example yourbrand.com ). Need help buying one? Ask us and we sort it during setup. --- ## Google reviews, customer reach, photos and codes URL: https://pasal.studio/help/marketing Section: Your shop online Google reviews first, then email and WhatsApp, customer-screen photos and promo codes, when available to your shop. Marketing is who you talk to, and what you put in front of them. Design is how the shop page looks. Link & QR is how they find you. Open Marketing on the rail, or from All tools on a phone. The introduction and shortcuts follow the sections on the page: Google reviews, Email and WhatsApp, Customer screen photos, then Promo codes. Features and staff permissions can shorten that list. Use a shortcut to jump to its section. ### Google reviews Marketing shows the saved review QR, email preview and recent requests. Owners press Edit review settings to open Settings → Notifications, where the link, timing, language and automatic-email switch live. The saved link and QR still work with emails off. Read the Google reviews guide for setup, timing and opt-outs. ### Who came back The first numbers are people in your book: how many have bought, how many came back (two visits or more), and how many have been once. Table seats and unnamed walk-ins stay out, so a cafe's Table 3 is not someone you write to. The same cut lives on Customers, behind the pulse. These figures open the Email and WhatsApp tab. ### Email old customers or new ones Pick Came back, First visit or Everyone. Type a subject and a message, press Open in Mail, then pick Gmail, Outlook or the mail app on this phone. Addresses go in BCC, so they cannot see each other. Pasal does not send the letter for you. A blast through the order mailer would mix a shout with a receipt on the same reputation. If the list is too long for one mail window, the addresses are copied instead. Paste them into BCC. ### A WhatsApp group WhatsApp will not let a shop page create a group. Press Copy numbers, then on your phone: WhatsApp, New group, add those numbers. Nepal mobiles get the 977 country code on the paste so the add field accepts them. ### Photographs on the customer screen These play on the screen that faces the queue when nobody is being billed. They do not change your shop page. Add them on the Customer screen photos tab of Marketing, then pick how long each photograph stays, then press Preview to see the photographs at rest and the bill the customer sees when you ring something. Open the counter and press Customer screen to put that on this computer's second window, or sign in on an iPad and open Customer screen there. Several TVs on one shop all show the same bill. See Ring a sale at the counter and Staff email, the customer screen, and several counters. Until you add photographs here, that screen uses pictures from your shop page: the hero, About photos, then live products. Clearing the album goes back to that fallback. The shop page itself never reads this album. ### Promo codes A code customers type at checkout lives here too, on the Promo codes tab, not on Settings. Press New code, type a code and a percentage, press Add. Share it on Instagram or WhatsApp. The switch turns it off any time. See Run a promo code and Point a promo code at one event or a few products. Promo codes, and the counter that shows the photographs, are Pro tools. The people numbers, the email door and the WhatsApp paste are on every shop. See What Pro costs and how to turn it on. ### Product reviews, and ads and analytics The owner also sees Product reviews, for reviews from people who bought on your shop page (see Product reviews from buyers ), and Ads and analytics, for your own Google, Meta or Microsoft tags on your own domain (see Your own ad tags: Google, Meta and Microsoft ). --- ## Product reviews from buyers URL: https://pasal.studio/help/product-reviews Section: Your shop online Let customers who ordered on your shop page rate what they bought. Publish, hide or reply once, in Marketing → Product reviews. Customers who bought on your shop page can rate what they bought, 1 to 5 stars, with words if they like. Every review waits for you. Nothing shows on your product pages until you publish it. ### Turn it on - Open Marketing and choose Product reviews. Only the owner sees it. - Switch on Take reviews from buyers. It is off until you do. ### Who can write one - A customer signed in on your shop page with the email address they ordered with, for an order they placed themselves on your shop page from 20 October 2026, up to 180 days old. - Only once you have marked the order done and paid. If the order is later cancelled or refunded, its review is not shown. - One review per product per customer. They write it in their account on your shop page, under Rate what you bought, and can take it down there. - Counter sales, Instagram orders and orders you or your staff entered cannot be reviewed, and neither can your own shop by you or your staff. ### Publish, hide or reply - Publish shows it on the product page, with the buyer's first name and initial and the day they bought. Hide takes it off again. You can publish it again later. - Reply in public adds your answer under the review, as "Reply from" your shop. You can reply once, and cannot change it after. - Nobody can change what a buyer wrote or the stars they gave, you included. ### Star ratings you typed yourself If you typed a star rating on a product before, it now shows as Shop's rating, with no count, until the product has a published review from a buyer. Then the buyers' average takes its place. Turning Take reviews from buyers off hides every review from your shop page. None are deleted; turn it on again and the published ones come back. प्रचार → सामानको समीक्षा मा ग्राहकबाट समीक्षा लिनुहोस् खोल्नुहोस्। तपाईंको पसलको पेजबाट अर्डर गरेका ग्राहकले, अर्डर पूरा र भुक्तानी भएपछि, किनेको सामानलाई १ देखि ५ तारा दिन सक्छन्। हरेक समीक्षा तपाईंले प्रकाशित नगरेसम्म देखिँदैन। तपाईं लुकाउन वा एक पटक सार्वजनिक जवाफ दिन सक्नुहुन्छ, तर ग्राहकका शब्द वा तारा बदल्न सक्नुहुन्न। Google reviews are separate: see Ask customers for an honest Google review. --- ## Your shop on your own domain URL: https://pasal.studio/help/own-domain Section: Your shop online Serve your shop on your own web address, like yourbrand.com. By default your shop lives on a Pasal link. If you have a domain, your shop can live there instead, so customers see yourbrand.com and your QR codes point there too. It stays hosted by us; the DNS records change, including a TXT that proves the domain is yours. Before you buy anything: your shop can already have yourshop.pasal.studio for nothing extra, claimed with one button, and for a lot of shops that is short enough to print and say out loud. See Your own pasal.studio address first, and come back here if you want your own name. No domain yet? Buying a domain in Nepal walks through it, including the free .com.np. ### Connect it - Open Link & QR, and under Your own domain type the domain and press Connect. Just the name, like yourbrand.com: no https:// and no slash. - The card answers with the DNS records to add: for a whole domain (yourbrand.com) an A record pointing at 76.76.21.21; for a subdomain (shop.yourbrand.com) a CNAME pointing at cname.vercel-dns.com; and a TXT named _pasal whose value proves the domain is yours. Add them where your domain's DNS lives. The next section shows how. - Press Check DNS. Until that TXT is visible the shop is not on the domain; the unique name is not taken. Wait a few minutes after the records are in. The secure certificate (the padlock) is issued automatically once the A or CNAME is seen; nothing to buy and nothing to renew. Your Pasal address keeps working alongside. ### Change the DNS, step by step DNS is the address book that tells browsers where your domain points. It is managed wherever you registered the domain, unless you moved it. The registrar's dashboard has a section called DNS, DNS management, Name servers or Zone editor. - Sign in at your registrar (where you bought the domain) and open that DNS section for your domain. - Press Add record. Pick the Type the card showed. In Name / Host put what the card's Name column says: @ means the bare domain itself; for a subdomain it is just the first word, like shop. In Value / Target / Points to paste the value exactly. TTL can stay on its default. - If an old record of the same type and name already exists (parking pages often leave one), edit it to the new value rather than adding a second. Two answers to one name is the commonest reason a domain half works. - On Cloudflare, one extra thing: the little cloud beside the record must be grey (DNS only), not orange, or the certificate cannot be issued. - Save. Most changes are live in minutes; a few registrars take up to an hour. Open your domain in a private browser window. When your shop appears with the padlock, it is done. If it has been more than an hour, the usual suspects are a leftover old record, the orange cloud on Cloudflare, or a typo in the value. Fix and wait again, or message us on WhatsApp with a screenshot of your DNS page and a person will spot it. --- ## Buying a domain in Nepal URL: https://pasal.studio/help/buy-domain-nepal Section: Your shop online How to get yourbrand.com or the free .com.np: where to check names, what documents you need, and what it costs. A domain is the name customers type: yourbrand.com or yourbrand.com.np. You have two real choices in Nepal, and one of them is free. ### The free one: .com.np Nepal's own domains (.com.np and .np) are registered at register.com.np (run by Mercantile, the .np registry) and cost nothing: no fee to register, none to renew. The trade is paperwork and a short wait, and the name should match you or your business. - Go to register.com.np, search the name you want, and make an account if it is free. - Apply for the domain. As an individual you upload a copy of your citizenship or passport and a short signed cover letter requesting the name (their site has the format: one paragraph, addressed to the hostmaster). As a business you upload the company registration certificate (and PAN if asked) instead, and the domain should match the registered name. - When it asks for name servers, you can use Cloudflare's free plan (make a Cloudflare account, add the domain, and it tells you two name servers to enter). This is the one extra step .np needs, because the registry hosts no DNS for you. - Approval is by a person and usually takes a few working days. You will get an email; after that the domain is yours to point at your shop. Your shop on your own domain takes it from there. ### The paid one: .com A .com is instant, needs no documents, and reads international, at roughly 10 to 15 US dollars a year. Buy it from any large registrar (Namecheap, Porkbun, Cloudflare); paying usually needs a card that works internationally. Several Nepali hosting companies also resell .com domains and take eSewa, Khalti or bank transfer. The yearly price is a little higher, and for a shop without an international card it is the practical road. ### Which one? If the free paperwork does not put you off, .com.np says Nepal and costs nothing, forever. If you want the shortest, most international name and can pay yearly, take the .com. Check both on their registrars before deciding: the same word is often free on one and taken on the other. And whichever you buy, the connection to your shop is the same one DNS record. Stuck at any step? Message us on WhatsApp. Helping a shop pick and connect a name is a thing we genuinely enjoy. --- ## How customers order from your shop URL: https://pasal.studio/help/customer-ordering Section: Selling What a shopper sees when they open your link, and how their order reaches you. Your customers never install anything. The whole flow happens in their phone's browser: - They open your link or scan your QR. - Your catalog opens, styled in your brand colours. - They browse by category. Add opens a sheet with the photograph, the price, and any size, colour or amount to choose. Add to bag on the sheet is what fills the bag, see When Add asks the shopper to choose. - The bar says View bag, which only opens the bag. Checkout is the button inside it. - They choose delivery or pickup if you offer it, enter a phone number, and can sign in to a Pasal account to keep their orders and tickets together. - They place the order. It appears on your board, and they can follow status updates. A guest who scanned a table QR is a sitting, not a takeaway. The bag says Send to kitchen, they pay when they leave, and About us is hidden so Home cannot drop the table. See table ordering. See the customer side in the demo shop, and switch to the owner view to watch orders arrive. --- ## Sell tickets to your events URL: https://pasal.studio/help/events-tickets Section: Events & tickets Put a gig, show or workshop on sale, take bookings, and scan people in at the door. An events shop does not sell a product grid. It sells dated tickets: your storefront becomes a What's on board, each event gets its own page, and every ticket carries a QR code you scan at the door. - Create the event. On the Events tab, press New event and fill in the title, venue, date and time, and a poster. The poster is what sells it, so use a real photo where you can. - Add ticket types. Each has a name, a price and an optional quota (General 800, Front row 1,500). Quotas are per type; capacity is the ceiling for the whole event. - Set capacity and a per-order limit. Capacity is the room. The per-order limit stops one person taking the whole allocation. - Publish it. Set the status to live and it appears on your storefront. Draft events stay hidden while you work on them. Buyers pick their tickets and fill in name, phone and email. All three are required: the email is where the tickets go. On a paid event the seats are held under their name and no QR appears anywhere until you press Mark paid. That is the moment the ticket email goes out, every code and a PDF attached, so they can show it at the door with no signal. See Getting paid for tickets. ### Who is coming Open the event and press See who is coming under Guest list for everyone holding a ticket to that night: their name, their seats, whether those seats are paid for, and the address the ticket went to. It is also where you send a ticket again to somebody who never got theirs, see Send a guest their ticket again. ### At the door Open the Door scan tab, press All events, and point the camera at each QR. Picking one night only labels the screen; the door reads any ticket you sold. A code works once: a second scan tells you it is already used, which is what stops one ticket walking in twice. No camera on the device? Type the code by hand, or use a USB barcode scanner. ### Free tickets for guests Use Giveaway on the event to issue a comp ticket to a named guest. It takes a real seat, so it counts against capacity and cannot oversell, and it scans like any other ticket, but it is free and shows separately from your earnings. Ticket sales appear on your Visitors & sales tab: tickets sold, money earned, and how many have been checked in. See See what is working. Tickets are a Pro tool. When Pro ends the dashboard locks until you subscribe, so you cannot put a night on sale or scan at the door until then. See What happens when your free trial ends. --- ## Getting paid for tickets URL: https://pasal.studio/help/ticket-payment Section: Events & tickets A ticket is held, not sold, until you say the money arrived. Here is the whole path from checkout to the door. Selling a ticket online has a gap in it: the buyer wants the ticket before you have the money. Pasal closes that gap by not issuing one until you say the money arrived. The seats are held under their name straight away, but there is no QR and no code anywhere, on the confirmation screen, on their ticket page or in their email, until you press Mark paid. An unpaid hold lasts minutes. After that the seats go back on sale. Mark paid as soon as you see the transfer. ### What the buyer does - They pick their tickets on your event page and fill in name, phone and email. All three are required: the email is where the tickets are delivered, and you need a way to reach whoever is coming. - They go to a payment screen. If you have uploaded a payment QR or filled in a bank account, pressing Get tickets opens a second step, Pay to confirm. Offer both and the buyer picks one first. Then your QR or your account details, the exact amount, and boxes for the transaction number and a screenshot. Nothing is reserved yet, so a buyer who wanders off at this point holds no seats. - They press "I have paid". Now the seats are taken. The confirmation says Held for you, not "you're in", and tells them their tickets arrive by email once you confirm the payment. They get a "seats held" email with the order number to quote, and no ticket in it. Nothing on file, no QR and no bank account? Checkout stays one step. The tickets are still held; the buyer is simply told to settle with you directly. See Take payment by QR for the upload. ### What you do - The sale lands on your Orders board as an unpaid order marked Tickets, with the transaction number and a View screenshot link on the row. Ticket orders have no packing ladder: there is nothing to pack, so the only button that matters is Mark paid. - Check it against your own account. Open your bank or wallet app and find the payment. A screenshot is a claim, not a payment, and Pasal never decides that money arrived. - Press Mark paid. The tickets are issued in that moment: the buyer gets a second email, Payment received, carrying every QR code and a printable PDF, and the order files itself away off the active board. No email before this one carries a ticket. If that email never reaches them, you can send it again, with the same codes. See Send a guest their ticket again. A free event needs none of this. If the tickets cost nothing there is nothing to collect, so the order is settled the moment it is made and the guest gets their tickets there and then. Why so strict? A QR that the door will refuse is worse than no QR: the guest believes they have a ticket, and the argument happens at the gate with a doorman who is right and a guest who is furious. Nobody is handed anything until it works. ### Tell them how to pay you Open Settings, then Payments, and fill in How customers pay you: an eSewa number, a bank account and the name on it, "cash at the gate". That line is what a held ticket shows the buyer while it waits. Leave it empty and they are told to pay without being told how. ### Somebody turns up unpaid The door scanner refuses them with Not paid yet and shows who they are, how many seats are on the order, and the amount owing. Take the cash and press the green button, which names that amount: it settles the whole order and lets them in. The figure is the whole order, not one seat, so if four people booked together, take all four fares. See Run the door with the ticket scanner. ### Voiding a sale Cancel the order and every ticket on it dies with it: the door says Order cancelled, and the seats go back to your capacity for someone else to buy. Pasal asks you first, and lets you write a reason that goes to the buyer in the email, which for a called-off event is the whole message. Cancel is only offered while the order is still Received, so void a bad sale before you mark it paid, not after. See Cancelling an order. Giveaway tickets never wait on any of this. They were never going to be paid for, so the door admits them straight away. See Give a guest a free ticket. --- ## Send a guest their ticket again URL: https://pasal.studio/help/resend-tickets Section: Events & tickets A guest says the email never arrived. Send it again from the order or from the event's guest list, with the same codes. It happens at every show. Somebody rings the day before and says the ticket email never came, or they deleted it, or they typed their address wrong. You can send it again, and the codes you send are the same codes as before. ### From the event, if you are looking a guest up - Open the Events tab and tap the event. - Under Guest list on the right, press See who is coming. - Find the guest. Every row shows their name, their order number, how many seats, whether those seats are paid for, and the address the ticket went to. With more than six guests there is a search box: their name, their email or their order number all find them. - Press Send the ticket again, check or correct the address, and send. One row per booking, not per seat. A family of six who never got their email is one phone call and one address, not six. ### From the order, if you have the order number Open the order from Orders, or from Sales under More, and press Email tickets. It sits next to Email receipt, and the two are kept apart on purpose: a receipt proves a payment, a ticket opens a door, and you should never have to work out which one a single button would send. ### The codes never change Sending again mails the same QR codes the door already knows. That is deliberate. Fresh codes go wrong in one of only two ways: either the old QR still works and one paid seat lets two people in, or the old QR stops working and a guest who did save the first email is turned away by your own door. The email says out loud that it is a second copy, so nobody reads it as a fresh charge or thinks their first ticket has been cancelled. ### When it warns you If a seat on the order has already been scanned in, Pasal says so before you press, and the button reads Email tickets anyway. It warns rather than refuses, because each code works exactly once, so sending it again lets nobody extra through the gate. Usually it means the guest is already inside. ### When it will not send - Not paid yet. The door would turn your guest away, so there is nothing worth sending. Mark the order paid and the tickets go out on their own; you can send them again from here afterwards. See Getting paid for tickets. - Cancelled. Those codes no longer open the door, and mailing them would hand your guest something the gate is already set to refuse. - No seats left on the order. There is nothing on it to send. Giveaways can always be sent. A comp order stays unpaid for ever, on purpose, so the guest most likely to have nothing on their phone is exactly the one this reaches. See Give a guest a free ticket. Sending to a corrected address does not change the address on the order, so the customer's own record stays as they typed it. --- ## A ticket that rides in Apple or Google Wallet URL: https://pasal.studio/help/ticket-in-a-wallet Section: Events & tickets The buyer keeps the night in their phone's wallet, with the date, the venue and the same QR the door reads. Every ticket has its own page, at pasal.studio/t/ and the ticket code, and the buyer reaches it from the ticket email. On that page, under the QR, are Add to Apple Wallet and Save to Google Wallet. Either one puts the night in the phone's own wallet, where a ticket is easier to find at a gate than an email is. ### What the pass carries - Your shop's name and colour, and the event as the headline. - The date, the venue and the door time, read from the event itself. - The ticket type and the holder's name, with Guest marked on a giveaway. - The same QR the door reads, carrying the ticket code and nothing else. Two tickets to one night sit together as one group in the wallet rather than as two loose cards, and a pass stops being current twelve hours after the start time, which is the same point the door stops admitting on it. ### The lock screen, and the pin that puts it there A pass with a start time offers itself around showtime on its own, with nothing for you to set. The event editor also has a Wallet pass pin field: press Find the pin from the venue and Pasal looks up the coordinates for the venue you typed. With a pin on the event, a ticket added to Apple Wallet also comes up when the holder is near the place. The pin is optional and a wrong one is worse than none, so check it on the map before you leave it. An event with no pin still has a perfectly good pass. ### Apple, and how far Google has been checked Apple Wallet is the half we have held in a hand and watched work. The Google Wallet button is live and builds a real pass, and we have not yet watched one land on an Android phone ourselves, so we are not going to tell you how it will behave there. Either way the ticket email and the ticket page are the copies that always work, and Save as PDF on that page is the one to keep for a guest with no smartphone. ### The door has not changed A pass is a nicer place to keep a ticket. It is not a different ticket. The door reads the same code off the wallet screen as off the email, off the PDF, or off the printed page, and the scanner answers the same way. See Run the door with the ticket scanner. So the pass never argues with the night. It is only offered on a ticket that is paid for and not cancelled, and it is refused for an event that is still a draft or already marked ended. And whatever a guest holds, the door refuses a ticket to an ended or draft event before it looks at anything else: put the night back on sale and its tickets scan again. See Event dates, on sale times and lineup order. --- ## Run the door with the ticket scanner URL: https://pasal.studio/help/door-scanner Section: Events & tickets One scanner for every event you run, what each answer on screen means, and taking money at the gate. The door is the one place a ticketing system earns its keep. Open the Door scan tab, or press Door on any event row on the Events tab, and the whole screen becomes a scanner. ### One door, every event The scanner is not tied to one night. Press All events and it reads any ticket you sold, at any gate, which is what a festival with three stages actually needs. Picking a named event only labels the screen; it does not narrow what scans. What keeps that safe is the clock, not the label. A ticket opens the door only while its event is on: from six hours before the start until twelve hours after. So tomorrow's crowd cannot walk into tonight, and a night you have marked Ended stops admitting the moment you mark it. Every green result still names the event it belongs to, which is worth a glance if you run two rooms at once. ### Scanning - Point the camera at the QR. It reads continuously; you do not press anything. The same ticket held in front of the lens is only processed once, so a slow queue does not spam the screen. - Watch the banner and the buzz. One short buzz means in, three short buzzes mean stop. The count at the top right is how many you have admitted on this device since you opened it. - No camera? Type the code in the box at the bottom (they look like PST-XXXXXXXX ) and press Check in. A USB barcode scanner works too: it types the code for you. If the camera was blocked by mistake, allow it in your browser and reopen the scanner. ### What the answers mean - Admitted: let them in. The name, the tier and the event are on the banner, plus Guest pass if it is a giveaway. When several seats were booked on one order the banner counts them, 1 of 4 in, and offers Admit the other 3. That is a second, deliberate tap for when you can see the rest of the family standing there: a plain scan never admits more than the one seat, so nobody waves in strangers on somebody else's code. - Already used: this code has walked in once already. The banner tells you when, and who admitted it. A code works exactly once, and this is what stops one ticket getting two people in. - Not paid yet: the tickets are held, not bought. This banner waits for an answer instead of clearing after a couple of seconds. Take the money and press the green button, which names the amount for the whole order and admits them, or press Not now and send them to the box office. See Getting paid for tickets. - Not open yet: a real ticket, but for a night that has not come round. The banner names the event and when it starts. Scanning begins six hours before that. - Event already over: that night finished more than twelve hours ago. The banner says which night it was. - Event has ended: you marked the event Ended, so nothing on it scans. If the night is in fact still running, put it back to Live on the Events tab and carry on. - Event not live: the event has gone back to draft. Set it Live to let its tickets in. - Order cancelled: the sale was voided. Do not let them in. - Not your ticket: a real Pasal ticket, but it belongs to another shop. - Not a valid ticket: not a code we ever issued. Usually a typo, or the QR on the back of something else. ### Who let them in Every admission records the account that scanned it, and a second scan of the same code says who was on the door the first time. That record is only as useful as your logins: if the whole door team shares your account, every check-in says you. Give each person their own staff account with the Events and door permission and the record names a person. See Add staff and choose what they see. ### Practical things - The scanner needs a signal. Every code is checked against your shop, so a phone with no data cannot admit anybody. Test the gate's signal before doors open. - Two people can scan at once on two phones. Each ticket is claimed by whichever scans first, so the second gets Already used, never a double entry. - Check the event's date and time before the night, not at the gate. The door goes by that time, so an event saved with the wrong hour refuses real ticket holders. See Event dates, on sale times and lineup order. - Hang a TV at the gate to show the live checked-in count and the latest arrivals. See Put your orders on a TV. --- ## Give a guest a free ticket URL: https://pasal.studio/help/ticket-giveaways Section: Events & tickets Issue a comp ticket to a named guest: it takes a real seat, scans at the door, and never counts as earnings. Every event has a handful of people who are not buying: the press, the band's cousin, the person who lent you the PA. A giveaway ticket is a real ticket you did not charge for. - Open the event from the Events tab and find Giveaways in the right-hand column, under Poster, Capacity and Guest list. You need at least one saved ticket first; a comp has to belong to a ticket type, so if Issue a giveaway ticket is greyed out, add one and press the save button at the top of the editor: Publish on a draft, or Save, keep it live on a night already on sale. - Press Issue a giveaway ticket and fill in the guest's name, the tier, and how many (up to ten at a time). The name is printed on the ticket and shows at the door. - Add their email if you have it and the ticket is emailed to them, PDF and all, exactly like a bought one. Leave it empty and you get the QR and the code on screen instead, with a Copy code button for sending it on WhatsApp. ### What a comp ticket is and is not - It takes a real seat. Comps count against your event capacity and the tier quota exactly like a sale, so you can never give away a room you have already sold. If the tier is full you are told to pick another one. - It never waits for payment. There is nothing to settle, so it is good at the door as soon as the night comes round, unlike a booked ticket. The scanner shows it as Guest pass. - It scans once, like every other ticket. A guest cannot pass their QR back over the fence. - It is not revenue. A zero-value order marked Giveaway appears in your records so the seat is accounted for, and Visitors & sales counts comps apart from your earnings. See See what is working. - It can always be sent again. A comp never gets paid for, so a guest who lost the email is reached from the guest list like anybody else. See Send a guest their ticket again. An event set to Ended cannot be given away from. If you need one more comp for a night still running, put the event back to Live first, which is also what reopens the door for it. --- ## Event dates, on sale times and lineup order URL: https://pasal.studio/help/event-schedule Section: Events & tickets When tickets start selling, what draft, live and ended each do, and which event sits at the top of your storefront. Making an event is quick, see Sell tickets to your events. This is the rest of it: the settings that decide when it sells, whether it shows, and where it sits. ### The editor is one page An event opens as a single page in two columns. The left is the event itself: title, description, venue, date, its tickets and their prices, and when they go on sale. The right is everything about the night: Poster, Capacity, Guest list and Giveaways. The save buttons sit at the top: Save draft keeps the night off your shop page, and the dark button beside it publishes a draft or saves a night that is already live. Both write the lot, tickets included, and nothing is saved until you press one. ### Three dates, not one - Date & time is when the event happens. It is what customers see on the card, and it is what the door goes by: a ticket scans from six hours before that time until twelve hours after. An event saved with the wrong hour turns real ticket holders away, so it is worth a second look before the night. - Goes on sale is when people may buy. Leave it empty to sell right away. Set it for a drop: the event still appears on your storefront so people can see it coming, and anyone who tries to buy before that moment is told tickets are not on sale yet. - Sales close is the last moment to buy. Leave it empty and it sells right up to the event. Setting it saves you marking the night Ended by hand at the right hour. ### Draft, live, ended - Draft is hidden. It is off your storefront and out of the Door scan list, and its tickets stop scanning, so you can build an event over a week without anybody seeing half of it. - Live is on sale and visible, and it is the only status the door admits. - Ended closes it: no new tickets, no new giveaways, and the door stops letting people in. Mark a night Ended once the room is in, not while stragglers are still arriving. If you mark it too early, set it back to Live and the gate opens again. ### The numbers - Seats in the room, under Capacity on the right, is the whole event. Set it to 0 for no overall limit. The line under it tells you how many have sold and how many are left. - The limit on a ticket is how many of that one can sell. Leave it empty and it sells until the event is full. - Most per order stops one buyer taking the whole room in a single go. Changing a price or a quota later never touches tickets already sold. If you drop a quota below what has already gone, that tier simply stops selling; nobody's ticket is cancelled. ### The order of your lineup Events sort themselves by date. The up and down arrows on each row of the Events tab override that, and your storefront reads back the same order, so a headline act can sit above an earlier heat. The list moves the moment you press, and the new order saves behind it. ### Deleting Delete event removes the event and every ticket on it, and cannot be undone. For a night that has already happened, use Ended instead: the event stops selling and the sales stay in your records. --- ## Add staff and choose what they see URL: https://pasal.studio/help/staff Section: Running the shop Two lists: a PIN for the till, or an email for this dashboard. Open your account menu, choose Settings, then Who works here under People. Press Add staff for an email, the ticks, and an optional till PIN. Reset a PIN later from Counter PIN on their row. They can also choose one themselves when they open the counter. The Staff tab has Team for the roster, Activity for who rang sales or placed orders, and Counters for physical counter setup and drawer history. See Set up several counters and assign cashiers. You do not have to hand out your own login. Add someone by their email address and they get their own way in, with only the tabs you granted. That email is a dashboard login into this shop, not a second checkout. See Staff email, the customer screen, and several counters. - Open Settings, then Who works here. Press Add staff, then enter their email and name. A till PIN on that form is optional. - Tick what they may use under Can use. There are fourteen ticks: Orders, Events & door, Products, Khata, Returns, Repairs, Customers, Sales, Costs & profit (job book), Analytics, Share, Design, Settings, Backups. Analytics is named for the job rather than the tab: it opens Visitors & sales. Backups hands over a signed copy of the shop's books to download: every sale and the customers on it, every refund and Khata line. No role ticks it for you, so give it on purpose, to whoever keeps your books. Somebody with Backups and not Settings opens Settings on the Backups pane alone. See Backups and the year's freeze. - Pasal writes to them, and says whether the letter went. Adding somebody opens their account and emails them how to sign in. Whether that letter actually left is reported on its own line, apart from the add, because the two can differ: the pane reads We have emailed them how to sign in, or it says they are added and names the reason nothing went, from the mailer not being switched on to their having been written to already within the hour. If it did not go, tell them yourself. Message them, or say it across the counter, and give them the exact address you typed. They are on the staff list and their account is open either way. - They sign in with that email. They go to pasal.studio/login and ask for a code with exactly that address. Until they do, their row reads Not signed in yet rather than Active. They see the tabs you ticked and nothing else, plus Home and Help, which everybody has. On a shop with table QR on, the Orders tick reads Orders & tables. It opens the Tables tab, lets them add items to a seat from New order, and lets them settle at the Counter. Tables has no separate permission tick. Anyone who already has Orders already has that. The walk is Run a table from the dashboard. Their account is opened the moment you press Add them, so the code reaches them the first time they ask for one. Beyond that one invitation, nothing appears in their inbox until they ask for a code, so somebody who never opens the letter sits on your list reading Not signed in yet until you chase them. They must not press Create your shop, which starts a second shop instead of joining yours. See Signing in to your dashboard. If the sign-in page still answers We couldn't send a code to that email, check the address on their row for a typo. If it is right, press Add them again with the same address. Adding somebody twice is safe: it keeps one row, keeps one account, and changes nothing else. A row can also read Cannot join. That address already runs its own shop on Pasal, and an account can run one shop, so the row will never come alive however many times they sign in. Waiting does not fix it and neither does adding them again. Ask them for a second email address, add that one, and remove this row. The list holds twenty people. When it is full, adding another is refused until you remove somebody. Permissions are not set in stone: tick or untick any time and it applies the next time they load the dashboard. Removing someone takes their access away entirely. ### What Home shows everybody Home is the one tab you cannot take away, so it is worth knowing exactly what stands on it. Everyone you add sees the shop's takings there: paid today, the week's bars, paid this week. That is the money, and it is the same figure you see. What they do not see on it is anybody's details. Your customers' names, phone numbers, email addresses and delivery addresses come with the Orders, Sales, Customers, Returns and Events & door ticks, and without one of those a staff member cannot read customer rows. Product cost prices and product-profit figures remain owner-only, including on Home. Granting Products, Orders or Costs & profit does not expose the owner's product costs. The job book has its own granted access and expense records. ### Three ticks you may not be offered You are only offered a permission your shop can honour, so the list is shorter for some shops. Two things shorten it: - The feature is off. A cafe is not asked whether its staff may work the event door, because that shop has no door to work. Turn the feature on under Settings, What this shop does and its tick appears. - The shop is not on Pro. The dashboard locks until you subscribe, so staff ticks wait with everything else. See What happens when your free trial ends. Staff accounts are themselves a Pro feature: without Pro the shop cannot be used until the owner subscribes. See What Pro costs and how to turn it on. Staff management itself is never grantable, so a staff member can never add other staff or widen their own access. Settings's Who works here, and the Staff tab that names who rang, are yours alone. How the till uses those names and PINs is under Ring a sale at the counter. Only you can change that list. A staff member with the dashboard cannot read a colleague's PIN and cannot set one, whatever else you have granted them. --- ## See who rang at the counter URL: https://pasal.studio/help/staff-board Section: Running the shop Today and this week, named from the till and from signed-in New orders, with a total for each person. The Staff tab in the rail has two sides. Team is who can open the dashboard. Activity is who took money at the counter, and who placed a New order while signed in. Today, the last seven days, or this month. Each name shows how many sales and how much they came to. The days are Kathmandu's, the same days Home and Close day already use. People on the till list and people with a dashboard login both show even at zero, so a quiet day still names who can take a sale. A name that only exists on old sales still appears, because the sale keeps the name that was on it that day. On Activity those sit under Historical counter names. Counter sales with no name sit at the bottom as No name. Guest orders with no name are not here. Packing or Mark paid does not write a name. Names start landing once someone is on the dashboard list, or once a signed-in person takes a sale. Till PINs are set when you add them, or they choose one at the counter. See Add staff and choose what they see and Ring a sale at the counter. A staff email does not give them their own till. See Staff email, the customer screen, and several counters. This tab is yours alone. A staff account cannot open it. --- ## Staff email, the customer screen, and several counters URL: https://pasal.studio/help/one-counter Section: Running the shop Set up named counters in Staff, assign cashiers, and keep a separate cash shift for each drawer. Customer screens still share the shop feed. One shop can have named physical counters, such as Front counter and Upstairs counter. Each keeps its own bill drafts and cash shift while sharing the shop's stock and invoice sequence. A staff email or till PIN identifies a person; it does not create a counter automatically. The pictures use a demo cafe called Himal Beans. Nabin, Sabina, Prakash and Maya are placeholder names, so each screen is easy to follow. ### Set up a physical counter - Open Staff, then Counters, and press Add counter. - Enter the counter name and choose its assigned cashiers. Leave everyone unticked to allow any cashier. Press Save counter. Add a cashier and their PIN through Who works here if their name is missing. - On that device, press Open the counter on desktop or Counter on a phone. Choose the named counter, then the cashier and their PIN when asked. - Enter Opening cash and press Start shift. Use a different named counter for a different physical drawer. Reopening the same counter continues its current cashier's shift. The cashier picker and counter header show the cashier's name and initials. Tap the header name to switch person. Close the previous shift before another cashier starts, count its cash, then let the next cashier enter their own opening cash. See Count the drawer and close a shift. A different cashier cannot continue the previous cashier's open shift. Pasal refuses that mismatch; it does not put the incoming cashier's sales into the previous cashier's drawer. Owners can use Cash drawer and shift beside a counter in Staff to inspect its current and recent closed shifts. Edit changes its name or assigned cashiers. Retiring a counter keeps its history; changing its name does not rewrite old sales. ### A table payment whose reply did not arrive Pasal saves the original table payment request on this browser before sending it. If its reply is lost, press Check payment. After a reload, reopen the same named counter under the same signed-in account and unlock the earlier cashier when asked. Review the saved bill and confirm it. It keeps the original request, counter, shift, payment method and tender, even if that shift has closed. Do not take money again. A confirmed result returns the original paid bills; a definite refusal asks you to review Sales. Clearing browser data or using another device removes this local recovery path. टेबलको भुक्तानी पठाउनुअघि यस ब्राउजरमा पहिलेको अनुरोध सुरक्षित हुन्छ। उत्तर नआएमा भुक्तानी जाँच गर्नुहोस् थिच्नुहोस्। रिलोडपछि उही खाताबाट उही गल्ला खोलेर पहिलेको क्यासियर छान्नुहोस्। पहिलेको बिल जाँच गरेर पुष्टि गर्नुहोस्; फेरि पैसा नलिनुहोस्। सिफ्ट बन्द भए पनि पहिलेको अनुरोध, तरिका र बुझाएको नगद जोगिन्छ। ब्राउजरको डाटा मेटेमा वा अर्को उपकरण चलाएमा यो स्थानीय रिकभरी हुँदैन। स्टोरेज अनुमति नभए नयाँ टेबल भुक्तानी पठाइँदैन। ### What is a staff email for A staff email is a second login into your shop, so you do not hand out your password. They sign in at pasal.studio/login with the exact address you typed, and they see the tabs you ticked. Pack orders, add a product, take a return. You can take that access away without changing your own password. They must not press Create your shop. That starts a second shop, disconnected from yours. The invite is how they join yours. An address that already runs its own shop cannot join: the row reads Cannot join. Ask them for a second address. See Add staff and choose what they see. Staff accounts are a Pro tool. When Pro ends the dashboard locks until the owner subscribes. ### What is a till PIN for A PIN is who is ringing. Nabin taps his name, types his code, and the sale is named Nabin. He never has to see Orders or Settings. That is a cashier. It does not change whose login the phone holds. If the shop phone is still signed in as the owner, the database still sees the owner. Sign in as yourself on the name list is how Nabin becomes himself for Payslips and the tabs he was given. Same person can have both: an email so they can work the dashboard, a PIN so the till knows it is them when they ring. How to set a PIN is under Ring a sale at the counter. Who took money today is the Staff tab. ### If Nabin set up the customer screen and Sabina rings It still works. The customer screen belongs to the shop, not to Nabin. Sabina's bill appears on it. Stay on that screen. If it is sitting on the dashboard home, it is not listening. ### If Sabina already opened a customer screen from her login Same shop, same customer-screen feed. The last bill published by either counter is what the screens show. Named counters have separate drafts and drawers, but this feed does not separate their customer displays. ### Can a cafe have more than one customer screen Yes, as mirrors. A TV plugged into the till, and an iPad facing the queue, show the same bill. Open Customer screen on each device and leave them there. How to open that window, and what it shows when you send to a table, is under Ring a sale at the counter. Photographs for the idle screen live on Marketing. This is not the TV board for the kitchen. ### Several counters and several staff Several people can have PINs or dashboard emails. The owner creates physical counters separately in Staff → Counters. Choose a different named counter for each physical drawer. Held bills stay on the device and counter where they were parked. Customer screens continue to share the shop feed. ### After payment: an optional Google review When the owner has saved a review link under Settings → Notifications → Google reviews, the customer screen shows its review QR while idle and after a completed paid sale. After payment it says Thank you and Share your experience on Google. It does not show during billing, the payment QR or an unpaid table send. No saved link means no review QR. Automatic emails can remain off. See Google reviews. ### A shopping mall Each shop is its own Pasal shop, with its own catalog, its own till, and its own books. The jewellery counter is not on the cafe's till. An account runs one shop, so the jeweller signs up with their own email. ### A supermart with several checkouts Several named counters can serve separate queues in one shop. They share stock and the shop's invoice sequence, so they do not each start their own invoice numbering. Paid walk-in and table sales, and Khata bills, keep the counter name. The customer-facing screen is still a shared shop feed, so it cannot reliably show a separate bill for each checkout lane. Separate customer-display feeds are not currently supported for counters in the same shop. Creating separate shop accounts just to separate those displays would also separate stock and books. It is not a workaround for this shop's counters. This guide describes the web dashboard; it does not establish the same named-counter support in the Pasal Desk or mobile app. Count and close each named counter's own shift against its own drawer. The older unnamed counter still has a shop-wide Close the day summary. Do not use that summary as a separate drawer balance for each named counter. ### Does each staff email get its own counter No counter is created automatically for an email. Email is who can open the dashboard; PIN is who rang. The owner creates the physical counters in Staff → Counters and assigns cashiers there. --- ## Issue a payslip and keep the record URL: https://pasal.studio/help/payslips Section: Running the shop Pay somebody on your staff list, record how the money moved, and hand them a document a bank will take seriously. Payslips sits in All tools on the rail, under People. It issues a slip, keeps the record of how somebody was paid, and adds up what you have paid out over a period. A staff member opens the same tab and sees their own slips and nobody else's. No law requires a payslip. This is your own record, and the one your staff can show a bank or a landlord. What the law does ask for is that you keep pay and attendance records for five years, under Labour Rules 2075, and this is where they live. ### Who you can issue one to Only somebody on your staff list, under Settings, then Who works here. A payslip binds to that person's own Pasal account, which is what lets them read it and what stops anybody else reading it. With nobody on that list the Who is this for picker has nothing in it, and the screen offers you the way to go and add them. Adding somebody to the list needs Pro. See Add staff and choose what they see. Somebody who has never signed in to Pasal has no address anybody has proved, so their slip has no online reader at all. It still exists, you still see it, and it still prints. You hand them the paper in person, which is what a shop paying in cash does anyway. ### Filling the form - Pick the person, then the pay period. The period is the stretch that was worked, not the day you paid it. - Keep Basic and Allowance apart. This is the pair worth getting right. Festival expense, overtime, provident fund, gratuity and leave encashment are all worked out on the basic alone and never on the total, so a slip that rolls them into one figure makes every one of those impossible to work out later. - Add any other earnings, then any deductions. - Say how you paid: cash, eSewa or wallet, bank transfer, or something else. Blank would record a guess, so the form will not issue without it. Put the transaction number in if there is one, and the slip can then be checked against a bank statement. - Paid on is the day the money actually moved, not today. A slip written on Thursday for a Tuesday transfer says Tuesday. ### Deductions are a closed list, and the order is the law's own The Labour Act 2074 allows a deduction from pay on nine grounds and no others, so the reason is a picker and not a box you type into: tax, provident fund or insurance or SSF, a court order, something the shop provides, days not worked, damage they caused, an agreement you both signed, a union fee, and an advance or a loan. Anything outside those nine is not a lawful deduction, and a shopkeeper typing "fine" into a free text box would have written one with nothing to tell them. Tax comes off first, then the contributions, then the rest. That sequence is part of the rule rather than a matter of layout, so Pasal writes the slip in it whatever order you typed the lines in. ### The number on each slip A slip carries a number like 2083/84-01: the fiscal year, then an unbroken count. The count runs per person per fiscal year rather than per shop, so nobody can read your headcount off their own slip. It is a separate run from your tax invoice numbers as well, so payslips can never put a hole in the series an accountant checks. See Tax invoice numbers. ### Correcting one, and why there is no delete A payslip cannot be edited and cannot be deleted. Press Correct and Pasal issues a new slip that supersedes the old one. Both stay on the record, the new one is marked as a correction, and only the newer of the two counts towards the totals. One correction per slip, so the trail is a line rather than a fork. That is the whole reason the record is worth keeping. Deleting a payslip takes a document out of somebody's employment history and leaves nothing behind saying it was ever there, which is exactly the position you do not want to be in if a Labour Office ever asks to see your papers. ### Getting it to them View opens the slip as an A4 document: your legal name and address at the head, your PAN if you have set one, the payment method and reference printed rather than tucked away, and real empty space above the signature rules so your chhap has somewhere to go. Print is inside that view. Email it sends to the address that person signed in with, and to nothing else. There is no box to type an address into, deliberately: a mistyped address that is still a real address belongs to somebody, and posting a person's wages to a stranger is not a small mistake. The button only appears once there is an account for it to reach. ### What the totals mean The tiles on the board add up the slips the reader can see, so yours cover the shop and a staff member's cover themselves. Opening one person hides those tiles and shows only their payslips. Shop totals stay on the board. Fund counts only what came off the worker: their provident fund share, their half of an insurance premium, their SSF contribution. What the shop adds on top, the employer match and gratuity, is not on a payslip at all and is not counted here. Wages are never added into the Paid out total on their own, and the reason is on that page. They are shown beside it, with one button to record them once. They also fill the Wages pane of the pack you hand your accountant. --- ## See what is working URL: https://pasal.studio/help/analytics Section: Running the shop Visitors, what they look at, what they buy, and where they came from. The Visitors & sales tab answers the questions worth asking: is anyone visiting, are visits turning into orders, and which items people actually look at. Its tabs along the top are Sales, Profit, Products, Customers and Visitors. - Visits, visitors and product views over 7 days, 30 days or a whole year, with a daily chart, so you can see what a post or a busy weekend did. A free shop gets the 7 day window. - Against the window before. Visits, orders, revenue, profit, discounts and money handed back each name what the previous 7 or 30 days did, the amount and whether it is up or down. Visitors, views and add-to-cart do not, because those count distinct people and subtracting would miss anyone who came in both halves. The year range compares nothing: the database will not answer a doubled year. - Add to cart and orders, plus the conversion between them. Plenty of views and few orders usually means a price, a photo or a delivery rule is putting people off. - Where visitors came from by source (Instagram, WhatsApp, direct), so you know which channel is worth your time. - Most-viewed items, which is often not what sells the most. Events shops also get a ticket board: tickets sold, money earned, how many were checked in at the door, and a per-event breakdown. Comp tickets are counted apart, so giveaways never flatter your earnings. These counts are Pasal's own and privacy-safe. They use no third-party tracker, no cookie banner, and no personal data: a visit is a random token in the browser, and referrers are stored as a host name only, never a full address. A shop on its own domain can also add its own Google, Meta or Microsoft ad tags in Marketing → Ads and analytics. Those are separate from these counts: they load only after a shopper presses Allow, and what they collect goes to those companies, not into this tab. See Your own ad tags: Google, Meta and Microsoft. Separately, Pasal uses PostHog on pasal.studio and in your dashboard to see how Pasal itself is used. Your shop page does not load it and sets no cookie for it: when an order is placed there, Pasal sends PostHog one count with the order's number, total, number of items and whether it is for delivery, and nothing about the customer. None of it shows in this tab. Details are in the Privacy Policy. --- ## Your own ad tags: Google, Meta and Microsoft URL: https://pasal.studio/help/shop-ad-tags Section: Your shop online On your own domain, add your Google Analytics, Google Ads, Meta Pixel or Microsoft Advertising IDs. They load only after a shopper presses Allow. If you run ads on Google, Facebook, Instagram or Microsoft, their tags tell you which ad brought a sale. Pasal lets a shop on its own domain add its own tag IDs. Nothing of theirs loads until a shopper says yes. ### Before you start - Your shop needs its own domain (like yourshop.com.np): see Your shop on your own domain. Tags never load on a pasal.studio address, where those companies' cookies could be shared with every other shop. - Only the owner can add or change them. ### Add your IDs - Open Marketing and choose Ads and analytics. - Paste the IDs you use, only the ID, not code or a web address: Google Analytics 4 measurement ID (starts with G-), Google Ads tag ID (AW-) and its conversion label, Meta Pixel ID, Microsoft Advertising UET tag ID. Under each box Pasal says where to find it. Google Tag Manager is not offered. - Tick Use these tags on my shop and press Save ad tags. ### What shoppers see A shopper on your domain is asked first, naming the companies you turned on. Allow loads the tags; No thanks loads nothing. They can change their mind from Cookie choices in your shop's footer. The tags never load on the checkout, payment or account pages. ### What they receive After Allow: the pages viewed (without searches or order links in the address, for Google), product views, what goes in the bag, that the checkout started, and an order's number, amount in NPR and product IDs from your product feed (and product names, to Google). Pasal never sends them a shopper's name, phone, email or address. - Keep Meta's "Automatic advanced matching" and Google's "User-provided data collection" switched off. With them on, those companies' own code can read what shoppers type on your shop page. - In Google Analytics, switch off "Page changes based on browser history events" under Enhanced measurement. Your shop sends its own page views, and leaving it on counts each page twice. - You are responsible for the accounts these IDs belong to and how you use what they collect. Your shop's privacy page names the companies you turned on. आफ्नै डोमेन भएको पसलले प्रचार → विज्ञापन र एनालिटिक्स मा Google Analytics, Google Ads, Meta Pixel वा Microsoft Advertising का ID राख्न सक्छ। ग्राहकले अनुमति दिनुहोस् नथिचेसम्म केही लोड हुँदैन, र चेकआउट, भुक्तानी वा खाताका पेजमा कहिल्यै लोड हुँदैन। Pasal ले ग्राहकको नाम, फोन, इमेल वा ठेगाना ती कम्पनीलाई पठाउँदैन। Pasal's own visitor counts are separate and need no tags: see See what is working. --- ## Khata: let regulars pay later URL: https://pasal.studio/help/khata Section: Money Keep the credit book on your phone instead of a notebook by the counter. Half a kirana's trade runs on trust: regulars take what they need and settle at the end of the month. The Khata tab is that notebook, with the arithmetic done for you. - Add to tab when someone takes goods on credit. Enter their name (a phone number helps you tell two Rams apart), the amount, and a note like "rice, oil, dal". - Settle when they pay, in full or in part. Part payments are normal and the balance carries. - Open a name to see their whole history, every credit and every payment, with the running balance. The tab shows total outstanding across everyone and how many names are on the book, so you know what is owed to you at a glance. Someone who has overpaid shows as in credit rather than a negative. Khata is on by default for grocery and jewellery shops. Any other shop can turn it on under Settings, "What this shop does", where the switch reads Khata (credit book). It is yours and your permitted staff's only, never visible to customers. Khata is a Pro tool. When Pro ends the dashboard locks until you subscribe, so you cannot add credit or record a payment until then. Nothing on the book is deleted. See What happens when your free trial ends and What Pro costs and how to turn it on. ### Correcting a line Open the customer's page and use the pencil on a manually entered line. Correct this entry records a reversal and replacement when the amount changes; note or payment-method corrections update metadata without replacing the amount. Financial history is retained. A line linked to a counter bill offers View bill; use the bill's supported correction or return flow rather than rewriting its ledger line. ### Reversing a line The same panel offers Reverse this entry, followed by Yes, reverse it. Read the effect on the balance before confirming. Reversing a payment makes the customer owe more; reversing credit makes them owe less. It keeps the original and a linked reversal instead of deleting history. Khata payments feed Paid today, Paid this week and Sales. A payment reversal affects the day it is recorded; it does not quietly rewrite the old day's payment history. ### From the counter Yes. A bill rung at the counter can go on Khata. On Checkout, Khata is labelled Pay later and opens a popup over the bill. Search the regular, or add them with a name and phone. Close or Back to checkout returns to checkout before you confirm, keeping the payment method and entered cash amount. Paid now can be part of the bill, or nothing. Confirm and add to Khata writes the credit and, if they handed you something, the payment. The order stays unpaid on purpose, so the same money is not counted twice. Orders shows On Khata instead of Mark paid, and the row cannot be deleted from the board. Open the name in Khata and a linked line offers View bill instead of the pencil. Correct that sale on the bill, not by rewriting the ledger line. Later repayments use Record a payment on this tab. On a named counter, the Khata bill preserves its counter name. Only cash paid now enters that counter's open shift; the amount left on credit does not. For a later cash repayment, choose its open Receiving counter so the money enters the drawer that actually received it. Wallet and card repayments do not increase drawer cash. --- ## Handle returns and exchanges URL: https://pasal.studio/help/returns Section: Orders & fulfilment Log what comes back for a refund or a size swap, and see why it keeps happening. Clothes come back. Usually it is the fit, sometimes it is a fault, and knowing which is which is what stops it happening again. The Returns tab records both. - Press Record and choose Exchange (a swap, usually a size) or Return (money back). - Find the order. The sheet opens on the order number: type it and the lines from that order appear, each showing how many are still returnable, so the same shirt cannot come back twice. Tap the line that came back. No order number for this one? Press No order number for this one and type the item, size and quantity by hand instead. - Say why: size or fit, defect, wrong item, changed mind, other. - Finish it off. A return takes the refund amount; an exchange takes what it was swapped for. Handed back as Khata comes off their book. Search the name already on it, or type a new one. ### The slip and the refund note A saved return that gave money back carries its own paperwork, right on the row. Print refund slip prints it on your 58mm or 80mm roll. Send the slip on WhatsApp opens a chat with the words already typed, for the shop with no printer. The slip says what came back, what was handed over and how; a refund method you did not record prints as Not recorded, because a slip should not guess. An exchange gets no slip. It swaps stock and hands no money back, so a slip for one would be a receipt for a payment nobody made. The customer hears about it too. When the return is against an order that carries an email address, saving it mails a refund note there by itself: how much went back, and whether the receipt they already hold still stands. Email the refund note on the saved row sends the same note again. A walk-in return, or an order with no address, has nowhere to send, and the button says so rather than hiding. The tiles show what you refunded in the last 30 days and how many returns and exchanges you took. Refunded, returns and exchanges each name the window before, so this month sits next to last month rather than as a number on its own. Why things come back ranks the reasons, which is the useful part: a run of size returns on one line usually means the sizing is off, not the customer. On by default for clothing, jewellery, electronics, furniture and handicraft shops; any other shop can switch it on under Settings, "What this shop does". Customers never see it. If you want to publish your rules, write them in your shop policy. --- ## Take in repair jobs URL: https://pasal.studio/help/repairs Section: Orders & fulfilment Book a device in, track it to pickup, and record what you charged. A repair counter runs on a pile of devices and a memory of whose is whose. The Repairs tab replaces that with a job number. - Log a repair when someone drops something off: device, the fault they describe, their name and phone, your quote, and any deposit you took. It gets the next job number, so you can tell them "job 14". - Move it along as you work: Received, then Start when you begin, then Ready when it is done. - Collect it. Press Collected, confirm the final charge (it starts from your quote, change it if the job changed), and it closes. On the deposit and again at collection, Khata means pay later: that amount goes on their credit book, not into the drawer. Search the name already on the book, or type a new one. ### The paper at both ends Booking a job in ends on a sheet headed Booked in as #14, with the paper one press away. Print two slips prints both copies of the job ticket in one go: a Shop copy to tape to the device, and a Customer copy that goes home with them. Each carries the job number, the fault as they described it, the estimate, any deposit held and the balance due at collection, so what was agreed is on paper and not in anybody's memory. No printer? Send the ticket on WhatsApp puts the same words in a chat. When the machine goes back, the closed job offers the collection receipt the same two ways, print or WhatsApp. It restates the final charge, the deposit already paid and the balance settled today, and you can reprint it any time from the closed job. Both papers use the roll width you set under Shop profile, Receipts and tax, see Print on a 58mm or 80mm roll. Say how the money arrived. A deposit asks Deposit taken by and the collection asks Settled by: cash, eSewa and the rest. Cash marked on the job is what Close day expects to find in the drawer. The receipt is the job's own record of the money, so do not ring the repair through the counter as well: the same rupees are then counted twice, and Pasal cannot tell the two apart. The tiles show how many devices are in the shop, how many are waiting to be collected, what you took in the last 30 days, and the profit on those jobs (what you charged minus parts and outside work). Collected and profit each name the window before, so this month sits next to last month rather than as a number on its own. If a job cannot be done, cancel it from the job sheet; a job closed by mistake can be reopened. On by default for electronics shops and garages, and available to any shop under Settings, "What this shop does". --- ## Mark an item sold out for the day URL: https://pasal.studio/help/sold-out Section: Selling Run out of momo at eight? Grey it out on the menu and let it come back tomorrow. Kitchens run out. You want the dish to stay on the menu, so regulars know you do it, but nobody should be able to order it tonight. - Open Products. - Press the ⊘ button in the item's row, beside the pencil. Its Status turns to Sold out. - To put it back before tomorrow, press either that button again or the Sold out word itself. On your storefront the item stays visible but goes grey, with a Sold out flag and a "Back tomorrow" note where Add would be. It cannot be added to a bag. It comes back on its own. Sold out means sold out for today: the item returns to the menu overnight, so you do not have to remember to switch it back before you open. Tap it again any time to bring it back sooner. This is different from Hidden. Sold out keeps the item on the menu, greyed. Hidden takes it off the storefront entirely, which is what you want for something you are not selling this season. While it is sold out it cannot be sold anywhere else either: it leaves the counter's tiles and the New order list on Orders, and a table order from Pasal Desk with it in is refused. The same goes for hidden items and drafts. An item that is sold out until you restock it (not just for today) offers customers Notify me instead: see Notify me: tell customers when an item is back. On by default for food shops; any shop can switch it on under Settings, "What this shop does". --- ## Notify me: tell customers when an item is back URL: https://pasal.studio/help/back-in-stock Section: Selling On a sold-out item, a signed-in customer can press Notify me and get one email when it is back. You see how many are waiting. When an item on your shop page is sold out, customers see a Notify me button where Add would be. A customer who presses it gets one email when the item is back, with a link to it. It is on for every shop; there is nothing to set up. ### What the customer does - On the sold-out item, they press Notify me. For an item with sizes or colours, the alert is for the size or colour they are looking at. - They sign in with their email. Pasal sends them a code, so the alert can only go to their own address. - They press Notify me again. The button then reads We'll email you. ### When the email goes About ten to fifteen minutes after the item can be ordered again, from any change that brings it back: a new stock count, an item you switched back on, or a size you restocked. Pasal checks again just before sending. Each request gets one email and is then done. The email comes in your shop's name, with your logo, and a reply reaches your shop's contact email. It carries a link to stop. Items off for today (food that comes back by itself tomorrow) do not offer Notify me: they still say "Back tomorrow". Notify me never takes an order or a payment: the item stays unorderable until you bring it back. ### How many are waiting In Products, a sold-out item with requests shows how many people are waiting, under its name. Hover over it to see the count for each size or colour. You see the number, not who they are. That number is also a reason to reorder. Pasal keeps the customer's email address and the item they asked about. A request nobody used is deleted after 180 days, and a sent or stopped one after 30 days. सकिएको सामानमा ग्राहकले आएपछि खबर गर्नुहोस् थिचेर, आफ्नो इमेलले साइन इन गरेपछि, सामान फेरि आएपछि एउटा इमेल पाउँछन्। इमेल तपाईंको पसलको नाम र लोगोसहित जान्छ। सामानहरू मा कति जना पर्खिरहेका छन् भन्ने देखिन्छ, उनीहरू को हुन् भन्ने देखिँदैन। यो सबै पसलमा आफैँ चल्छ। For marking an item sold out, see Mark an item sold out for the day. --- ## Sell loose goods by weight URL: https://pasal.studio/help/sell-by-weight Section: Selling Price rice, dal, sugar or oil per kilo and let customers pick an amount. A kirana does not sell "one rice". It sells a kilo and a half. Mark a product as sold by weight and the price becomes a rate. - Edit the product and under How it's sold choose By weight. - Pick the unit: kilogram, pound, gram, litre or millilitre. The price field becomes "price per kg", or per pound, or whichever you picked. - Enter the rate, for example 140 per kg. Your storefront then quotes the rate ("NPR 140 / kg"). Add on the shelf opens the amount chips in a sheet, see When Add asks the shopper to choose. The product page still asks for an amount if they open it: quick amounts to tap, and a stepper for anything in between. The shopper sees a running subtotal, and the bag shows "2.25 kg" with the right total. ### At the counter On the counter, a by-weight item asks for the scale reading. Weigh the bag, type what the scale says (1.35), and the line prices itself. The receipt reads "1.35 kg" rather than a count, and so does the order on your board. On by default for grocery shops and bakeries; any shop selling loose can turn it on under Settings, "What this shop does". Items sold by the piece are unaffected. --- ## Take payment by QR URL: https://pasal.studio/help/pay-by-qr Section: Money Put your eSewa, Khalti, Fonepay or bank QR on checkout and collect the proof. Most shops here already have a QR taped to the counter. Pasal uses the same one. Upload it once and every checkout shows it, products and tickets alike, with the exact amount to send. - Open Settings, Payments, press Edit beside Payment QR, then Upload your QR. Use the same image your bank or wallet app gives you. The same pane holds your bank account details and a note on how customers can pay you, if you want either. - Add a label like eSewa · 9801234567 so customers know what they are paying into. - Press Save. That is it; your storefront picks it up straight away. ### What the customer sees They fill in their details, press Continue to payment, and land on a screen with your QR, the amount, and two boxes: the transaction number and a screenshot. They scan in their own banking app, pay, and send both back. ### At the counter The same pictures. On Payment, the eSewa, Khalti and Bank QR pills show that wallet's code. If a customer screen is open, they see it too, so they can scan from their side of the counter. Cash and Card have no picture. A method with nothing uploaded stays a sentence, not some other organisation's code. ### Then it is your call The order lands on your board unpaid, with the transaction number and a View screenshot link on the row. Check it against your own account, then press Mark paid. With an uploaded QR, Pasal does not automatically verify that money arrived; a screenshot is a claim, not a payment. For tickets it matters twice over: they stay refused at the door until you mark the order paid, so a faked screenshot buys nobody a seat. No QR uploaded? Nothing changes. Checkout stays one step and customers pay you however you already arrange it. No QR to upload at all yet? Get a merchant QR walks through where each one comes from: eSewa, Khalti, Fonepay and your bank. A QR made for each bill, with the payment confirmed by the provider, is available by arrangement: see Dynamic payment QR, by arrangement. --- ## Get a merchant QR: eSewa, Khalti, Fonepay and your bank URL: https://pasal.studio/help/merchant-qr-nepal Section: Money Where each QR comes from, the papers they ask for, and which one to tape to the counter first. Pasal shows whatever QR you upload and never touches the money, so the QR itself comes from a wallet or a bank. This guide is the paperwork side: what each one is, where to apply, and what they will ask you for. The day you have the image, Take payment by QR is the two-minute upload. ### Start today: your personal QR is allowed Most counters in Nepal run on a personal eSewa, Khalti or mobile-banking QR, and Pasal is happy with that: upload it, label it, done. The limits are worth knowing: money arrives in your own name (messier at tax time), personal wallets cap how much you can receive in a month, and the payment screen shows your name rather than the shop's. A merchant QR fixes all three, so treat it as the upgrade, not the entry fee. ### eSewa merchant - Apply through the eSewa app or at esewa.com.np under merchant services, or walk into an eSewa office; agents in most towns can also register you. - Have ready: your business registration (PAN certificate, or ward registration for a small shop), the owner's citizenship, a bank account for settlement, and a photo of the shop front. A pure personal upgrade asks for less; the business tier is the one that prints your shop's name. - They verify, then hand you a merchant QR and a dashboard. Money collects in the wallet and settles to your bank; ask them for the current fee and settlement cycle, because both change and both are negotiable at volume. ### Khalti merchant Same shape: apply in the Khalti app or at khalti.com under merchant, same papers, and you get a QR plus a dashboard. If your customers skew Khalti, get both; a counter with two QRs taped up is a very Nepali sight and nothing about Pasal minds which one they scan. ### Fonepay: the one QR every app can scan Fonepay is not a wallet; it is the network your bank belongs to. You apply at your own bank's merchant desk and ask for a Fonepay merchant QR on your account. The papers are the same list, and the money lands straight in the bank with no wallet in between. Its quiet superpower: eSewa, Khalti and nearly every mobile-banking app in the country can scan it, so one sticker covers everybody. Banks are also issuing NepalPay QR on the newer national rails; from where you stand it works the same way, and the desk that does one does the other. ### "Can it confirm payment automatically?" That is a payment gateway: a formal merchant agreement with eSewa ePay, Khalti checkout, Fonepay PGW or a bank, with contracts, a registered business and per-transaction fees. Pasal does not need one to sell: checkout shows your QR and the exact amount, the buyer sends the transaction number and screenshot, and Mark paid is your confirmation, checked against your own statement, as Getting paid for tickets walks through. If your volume grows to where hand-checking hurts and you have a gateway agreement in hand, write to the Pasal team; that conversation is worth having with real numbers on the table. ### One counter's worth of advice - Week one: upload the personal QR you already have. Sales should not wait on paperwork. - Then: ask your bank for a Fonepay merchant QR, because it catches every app. - Then: add eSewa or Khalti merchant if your customers keep asking for them by name. --- ## Publish your terms and privacy policy URL: https://pasal.studio/help/terms-privacy Section: Your shop online Write the two documents customers accept when they order, in your own words. Two documents, both optional, both yours to write: Terms & Conditions (the rules of buying from you) and a Privacy Policy (what you collect and why). Nothing shows until you write one. - Open Settings, Legal. - Write your Terms: what an order commits to, cancellations, who is responsible for what. - Write your Privacy Policy: the contact, transaction and any serial/service records you collect, why you use them, who processes them, and how long you keep them. Explain Pasal and its providers, processing outside Nepal, any optional review emails and their opt-out, and how a customer can request access or correction. Do not promise that records are never shared or always deleted if that is untrue. ### Where they show up Above the Place order button, checkout reads "By placing your order you agree to your shop's Terms and Privacy Policy", each a link that opens the document. That is the acceptance, in the same place the order is committed. Both also sit in your storefront footer and get their own published pages, so a customer can read them any time, not only at checkout. Shop policies, the first box, is for everything else: returns, delivery rules, anything that does not belong in the two documents below it. --- ## Show your business details and e-commerce listing number URL: https://pasal.studio/help/ecommerce-listing Section: Your shop online What the Electronic Commerce Act 2081 asks a shop that sells online to show, how to apply to the Department of Commerce, and the switch that shows it on your shop. The Electronic Commerce Act 2081 asks every business that sells through a website, an app or social media to list with the Department of Commerce, Supplies and Consumer Protection, and to show its details on its site. Pasal gives your shop a place to show them. Pasal does not apply for you, and it cannot tell you whether your shop meets the Act. Read the Department's notice if you are unsure. ### What the Act asks a site to show Section 4 of the Act, as published by nepallaws.com (a secondary source; the Department's notice and the Act itself are what count), lists nine things. Where each one comes from on Pasal: - The platform's name. Your shop's name, already on every page. - The business's name, address, the kind of registered entity and its registration number. The registered name, registration office and number, and registered address in the business details below. - The main, registered and branch office addresses. The registered address is in the business details. Write a main office or branches that differ from it on your About us page. - Any special licence the business holds. Write it on your About us page, with its number and the office that issued it. - Whether you sell your own goods or are an intermediary for others. Say it in a sentence on your About us page, for example that you sell your own stock directly. - PAN or VAT number. In the business details. - A customer-service contact. Keep your phone or WhatsApp filled in under Settings, Shop details: your shop's footer and About us page already show it. - A named person who takes complaints, and how to reach them. The complaint contact in the business details. - The e-commerce listing number. In the business details, once the Department gives it. ### Apply to the Department - Open the Department's portal at online.doc.gov.np and use the sign-up button for e-commerce firms. You need an email address and the mobile number of a director or the proprietor; a code is sent to that phone. - Log in with the mobile number, tick ई-कमर्स, search your shop's name, and press +ई-कमर्स रजिष्टर if nothing is found. - Fill in the firm's details and the directors' details, then upload the documents the form asks for, such as the application letter, the registration certificate, the PAN/VAT certificate, the citizenship copies, last year's tax clearance and, for a company, last year's company update letter from the Office of the Company Registrar. Give your shop's Pasal address as the platform address. - The Act says the Department gives the number within 7 days of a complete application. The Department replies by SMS or on the portal dashboard. ### Show the details on your shop - Open Settings, Shop details and press Edit on the Business details on your shop page row. - Check the registered name, the PAN and the address. They start as copies of the legal name, PAN and address on your bills; change them here if they should read differently. Add the registration office and number and the complaint contact. - Under E-commerce listing choose Applied, waiting while you wait, then Listed and the number once it arrives. Showing Applied tells customers you have applied; it is not a listing. - Turn on Show my business details on my shop and press Save business details. ### Where they show A short block in your shop's footer, on every design: the registered name, PAN/VAT and the listing number. Your About us page and your Terms page show every detail you filled in. Your default terms also name the business. ### What stays private The legal name and PAN on your bills are never published by this. Only the copies you save here are shown, and only while the switch is on. Turn it off and the details leave your shop at once. --- ## Your About us page URL: https://pasal.studio/help/about-page Section: Your shop online Tell your shop's story on a page of its own, with every way to reach you. Every shop gets an About us page at your-shop/about, in your own colours, with your logo, your story and a grid of ways to reach you. - Open Design and tap Your story. Fill in the Page heading, then the Words for Story 1 and Story 2: the opening part, then one more thing worth knowing. Each story is one paragraph, so a blank line inside a Story box is closed up. Anything else goes in More about you further down, where a blank line does start a new paragraph. - In the same panel, Story 1 and Story 2 each carry a Photograph slot: the picture, a line saying where it shows, and Add a photo ( Change and Remove once it has one). The first sits beside your opening words, the second further down beside your second part, and Story 2's slot opens only once Story 1 has a picture. Show the workshop, your people, the street outside. Leave a slot empty and the page borrows your big photo, or failing that a picture from your catalog, and the slot shows you which, with Add your own under it. Photographs from before this panel existed sit under Photos your page does not show, each with Use in story 2 and Remove. - The contact grid builds itself from Settings, Shop details: opening hours, address, WhatsApp, phone and Instagram. Whatever you have filled in shows up. The page also builds a row from your catalog, one photo per category, headed in your trade's own words: What we serve for a cafe, What we bake for a bakery, What we make otherwise. It needs two or more categories to appear. Under it sits a row of promises from your delivery, pickup, hours and address settings, which needs three of those filled in. Neither asks anything else of you. Your storefront shows the first paragraph with a More about us link, so the shop stays about shopping and the story lives on its own page. ### Your footer The footer carries the same links: About us, plus Terms and Privacy once you write them. --- ## Choose how your products and events are shown URL: https://pasal.studio/help/showcase Section: Selling Pick the shelf your catalog sits on, and the stage your events take. Your template suggests a layout, but you do not have to accept it. Open Design, tap Your products, and open Fine-tune the shelf: pick your own and it sticks, whatever template you switch to later. It offers the choices your template was drawn around, so you may not see every option listed here. How shoppers move between categories, and the Filter, sit above the fold on the same screen. ### Products - Follow template keeps whatever your template suggests. - Lookbook: tall images with room to breathe. Good for clothing. - Rows: photo left, name and price right. Fast to scan. - Shelf: scrolls sideways per category on a phone. - Grid: even squares, the plainest way to show a lot. - Gallery: one big picture at a time, with a floating info bar. - Index: names in big type, no photos. Hover to see one. ### Moving between categories How a shopper gets from one part of your shelf to another, with four ways to do it. Headings runs every category down the page under its own heading. On the shop front each category is a sideways row, with See more opening that category's own page when there are more items than the row can hold. Rail puts one scrolling row of category links under the header; Cards gives each category a picture that opens its own page; and Chips is a filter row that swaps the products in place. The first choice, Follow design, lets your design choose and says what that is today, for example Follow design · Rail. Press another and it sticks, whatever design you change to later, until you press Follow design again. ### Events Three stages: Cards (poster on top, details underneath), Poster wall (big artwork with the details laid over it) and Agenda (one row per night, date first, best for a long season). Nothing is lost between them; the same details move into a different shape. --- ## See which channel your customers come from URL: https://pasal.studio/help/campaign-links Section: Your shop online Tagged links so Visitors & sales can tell Instagram, TikTok and Facebook apart. Instagram, TikTok and Facebook open links in their own in-app browsers, and those send no referrer at all. So every visit from them used to land in one "direct" heap and you could not tell what your posting was worth. Tagged links fix that. - Open Link & QR, under More on the rail, and press Make tagged links. - Copy the link for the channel you are posting to and use that one in your bio or post. - Need another? Type it in the box at the bottom, for a poster or a newsletter. Nothing changes for the visitor; they land on the same shop. Only you see the source, under Visitors & sales, Where visitors come from. --- ## Customer accounts, past orders and receipts URL: https://pasal.studio/help/customer-accounts Section: Your shop online Your customers can sign in to find their orders, tickets, bookings and receipts. There is a Sign in pill at the top of your storefront. A customer enters their email, gets a six digit code, and that is the whole login: no password, ever. Once the code is in they land on their own page at your shop, not a panel over the shelf. That page is theirs at your shop. It opens as a profile: edit their details, numbered invoices, past orders, and a wish list of things they saved from your shelf. Their name, phone and address fill in at checkout. Orders, tickets and bookings are only what they bought from you. If loyalty is on they see their points and how far they are from a reward, and they can add the real card to Apple Wallet or Google Wallet. The login is one Pasal account and works at every Pasal shop, but each shop's page shows only its own, so nothing a customer bought elsewhere is on display over your counter. Ticket codes link straight to the live ticket page with its QR, so nobody has to dig through their email at the door. ### Receipts Every order carries a Receipt button that opens the same itemised receipt you print, with your shop's tax details, the lines, any discount, service and VAT. They can save it as a PDF themselves. They also have one already: every order email now arrives with the receipt attached as a PDF, so most customers never need to sign in to find it. See The PDF receipt your customer keeps. Nothing here needs setting up and nothing shows another shop's data to you: an account only ever returns that customer's own rows, matched on the email they signed in with. --- ## Turn shop features on and off URL: https://pasal.studio/help/shop-features Section: Getting started Your shop type switches on the parts that suit it. Settings, What this shop does is where you change your mind. When you opened your shop you said what kind of shop it is, and that answer switched on the parts that suit it. A cafe gets a menu with sold-out toggles, a kirana gets khata and selling by weight, a clothing shop gets returns and exchanges. None of it is fixed: you sell what you sell, not what your category says. - Open your account menu, then Settings. Use Search settings to filter its sections on a computer or a phone, or find the Your shop group. - Tap What this shop does, the second row under Your shop. - The switches are in four rows: Products and stock, Counter and tables, Tickets and repairs and Customers and money. Each row says how many are on. Press Edit on a row to see its switches. The row above them, What this shop is, shows the shop type the defaults came from. - Press a switch. It saves on the spot; there is no Save button to press afterwards. - Watch the dashboard follow. A feature you switch on brings its own tab, its own settings and its own guide. One you switch off takes them away. ### What you can switch - Product catalog: a list of things to buy. This one only appears where your shop type does not already assume a catalog (a ticket seller adding merch, a salon selling products), so nobody can switch off the shelf their whole shop stands on. - Dine-in table ordering: a QR on each table, see table ordering. - Counter: ring up walk-in sales at the counter. - Event tickets: dated tickets with capacity, see selling tickets. - Counted stock: track how many of each item are left. - Loyalty points, Khata, Returns & exchanges, Repair jobs, Sold-out toggle and Sell by weight: each has its own guide, and each is on by default for the trade it was built for. Almost all of them sit on top of a catalog, so they only show while your catalog is on. Turn the catalog off and the shelf takes them with it. ### Where a new feature turns up Some switches bring a whole tab. Event tickets adds Events and Scan; khata, returns and repairs each add their own. Counter puts Open the counter at the top of the rail, and in the middle of the bottom bar on a phone. Dine-in table ordering adds the Table QRs pane under Link & QR. Set a table count there and a Tables tab appears after Orders for the running bills. Others change what is inside a tab you already have: the sold-out toggle puts an In stock / Sold out button on every product, and sell by weight adds How it's sold to the product editor. Turning event tickets on changes your storefront too, from a product grid to a What's on board. ### The switches that live elsewhere - Pickup, delivery and bookings are under Selling, in Orders and delivery, because each carries its own rules: fees, hours, table counts. - Order and message alerts and the daily summary email are in Settings → Notifications. Your password stays in Account; notifications are about how Pasal reaches you rather than about what the shop sells. - How customers pay you is under Selling, in Payments: your eSewa, Khalti, Fonepay or bank QR and the line that says what it is. See Take payment by QR. - PAN, VAT, your legal name and the service charge are under Your shop, in Shop details, with your phone and WhatsApp. The width of your printed bill is under Money, in Receipts and tax. See how a bill adds up and the roll width. The address customer replies come back to is on Shop details too, see where customer replies land. Your terms and privacy are under Your shop, in Legal. - Promo codes live on Marketing, on their own tab beside the photographs that play on the customer screen. The colour and the language of the dashboard itself are two rows on Settings: Colour and text size, and Language. ### Nothing is deleted Switching a feature off hides it, it does not erase anything. Your khata balances, repair jobs and past returns all sit where you left them, and switching it back on brings the tab and the rows back untouched. Your staff tick boxes follow the same list, so turning a feature on also adds it to what you can grant a staff member, see Add staff and choose what they see. If something you expected is not there at all, work down When a tab or a button is missing. --- ## Pick a template, keep your colours URL: https://pasal.studio/help/templates Section: Your shop online Swap the whole look of your shop in one tap, and put your own colours back if the new ones are not yours. A template is the whole shape of your site: the hero at the top, how products are listed, how customers browse, right down to the buttons. Swapping one changes the look, never your products, orders or settings. - Open Design and tap Template, colours & logo. Three designs chosen for your kind of shop are at the top, with the one you are wearing ticked. - Press Browse designs for the rest of the set: market stalls, lookbooks, trade price lists, dark late-night shops, and more. Each card is a picture of that design on a real-looking shop, and the one you are on reads Wearing this. - Press Try it on a card to see your own shop in that design, in the preview (on a phone it opens full screen). Nothing is saved while you try: the bar says Not saved, your customers still see your shop as it was, and you can try another. Then press Save this look to keep it, or Discard to go back. While you try, the list in Template, colours & logo still ticks the design your shop is wearing and says Trying this beside the other. Anything else you change while trying (your words, a photo, a list) waits with the design: Save this look, or Use this design on any card, keeps it, and Discard drops it too. A photo you picked before pressing Try it is yours either way. - Tap one of the suggested templates to try it first. Save this look keeps it. In Browse designs, Use this design applies a card directly. If the preview still looks like the previous design, check whether the trial bar says Not saved. After saving, compare with Open shop. Reopen Design if needed; your saved template and settings remain. Repeatedly choosing a design is not a substitute for saving the trial. ### Keeping your own colours A template arrives with its own colours, headings and corners, otherwise your shop would not look like the card you just tapped. If you had set your own, a bar appears saying the colours, type and corners now match the template, with a Keep my styling button: above the list in Template, colours & logo, or inside the card you just picked in Browse designs. Press it and you keep the new layout with your own colours, headings and corners back where they were, and the bar says so for a few seconds. The offer waits there until you use it or pick another template; while you are trying a design it steps aside, and Save this look offers it again. If it is the design you want back, not just your colours, the note at the foot of the screen ( Now wearing and the design's name) has an Undo for a few seconds: it puts the design you had before back, colours and all. ### The details, afterwards The colours, the logo and the type are further down the same screen, Template, colours & logo: - Colours: each template ships three colourways measured against its own design, and you pick one. Each is drawn as the top of a page in those colours: the paper, a line of text and the button. - Custom colours: under the three colourways, press Custom colours to pick your own: Buttons and links, Background and Text, and if you like Cards and panels (leave Work it out for me ticked and Pasal picks one). Tap a colour to use your phone's colour picker, or type your brand's six-digit code, like #2a1d12. The words on buttons are picked for you, white or dark, so they always read. Buttons wear your colour exactly; small links and prices in it are drawn a shade darker (lighter on a dark background) so they read on the page and on cards, and the square with your first letter wears it too. Most templates use them. Signal and Domain have one fixed look, and Garage, Cake Shop, Aavya Special, Kanch, Shringar, Mandap, Chautari, Yantra, Kaath, Jhilmil and Aaina draw some of their text and panels in colours of their own, so on those the tab says so in place of the choice; pick one of their colourways instead. Colours you saved stay saved, and come back when you move to a template that uses them. The whole walk-through is in Use your own colours on your shop. - Colours that cannot be read are not saved. Text must stand out from the background and from the cards by at least 4.5 to 1, and buttons from the background by at least 3 to 1. If a pick falls short, the tab says by how much and offers a colour in the same shade that reads well ( Use #… ); until then your shop keeps its last readable colours. Back to the template's colours takes your own colours off, and picking a colourway does the same. - Logo: Add a logo and it replaces the coloured square with your shop's first letter, everywhere that mark appears. - Your shop's one line: the line that stands in for your headline until you write one, and sits in your footer and on your About page. - Fonts and corners: soft, sharp or round corners and a row of heading faces sit folded away, because your template has already chosen them. The strap above your shop name is The line above your shop name, at the foot of Big photo and headline. The big photo lives with the big photo itself: tap Big photo and headline, and pick a photo or a flat colour. On photo, your shop borrows one of your own product photos (or an event poster) until you add one of your own. The slot always says where your big photo shows: at the top of your home page, and on your About page and beside your booking form when those have no photo of their own. It is also the picture a link to your shop carries when someone shares it on WhatsApp or Facebook, and, if you have not picked an album on Marketing, what the screen facing your customers plays between sales. On a design that turns through your products at the top, or has no big photo, it is still there, because those still use it. Changes outside a trial preview save automatically. A design marked Not saved needs Save this look before customers see it. The preview should then show the saved template. Press Open shop ( View on a phone) in the top bar to see the real thing in its own tab. How your products are laid out is a separate choice, see Showcase. --- ## Use your own colours on your shop URL: https://pasal.studio/help/custom-colours Section: Your shop online Pick your own button, background, text and card colours in Design or through ChatGPT or Claude. Pasal checks each pair can be read and offers a fix if it cannot. Most templates come with three colourways. If none of them is your brand, you can set your own colours instead. Pasal checks every pair before it saves, so shoppers can always read your shop. ### Set them in Design - Open Design and tap Template, colours & logo. - Under the three colourways, press Custom colours. It starts from the colourway you are wearing, already readable. - Change any of Buttons and links, Background and Text. Tap the colour to use your phone's colour picker, or type your brand's six-digit code, like #2a1d12. The # is optional, and a three-digit code such as #abc is filled out to six when you leave the box. - Cards and panels is optional. Leave Work it out for me ticked and Pasal picks a card colour from your background and text, or untick it and choose your own. The Sample under the boxes shows the page, a card and an Add to bag button in your colours. A colour that passes the check saves straight away; there is no Save button for colours. You never pick the words on buttons. Pasal uses white, black, or your own text or background colour, whichever reads on the button. Buttons wear your colour exactly. Links and prices in that colour are drawn a shade darker (lighter on a dark background) so they read on the page and on cards. The square with your shop's first letter wears your button colour too. ### The readability check - Text on the background: at least 4.5 to 1. - Text on cards and panels (when you choose them): at least 4.5 to 1. - Buttons against the background: at least 3 to 1, so a button does not fade into the page. If a pick falls short, the tab says which pair and by how much, for example: - "Text on this background measures 2.1:1. Shoppers need at least 4.5:1 to read it." - "Text on these cards measures 3.2:1. It needs at least 4.5:1." - "Buttons on this background measure 1.8:1, so they would fade into the page. They need at least 3:1." Beside each one is a Use #… button with a colour that passes. It keeps your colour's shade and only makes it darker or lighter, aiming well past the minimum: about 7 to 1 for text and 3.5 to 1 for buttons, so the quieter text Pasal works out from it still reads. On a mid-tone background where that is out of reach, it offers the furthest step that still passes, and black or white only as a last resort. Until every pair passes, the tab says Not saved yet and your shop keeps its last readable colours. Customers never see a half-finished pick. ### Set them through ChatGPT or Claude If you have connected Pasal to ChatGPT or Claude, you can ask in words, for example "make the buttons my brand red, #b4234a, on a cream background". The assistant sets the same three or four colours and Pasal checks them by the same rules. A pair that cannot be read is refused with the measured ratio and a colour that would pass. A colour must be written as six-digit hex; a short code like #abc is refused with the six-digit version to use. A preview link shows the colours without saving, and saving needs your yes on pasal.studio. See Design your shop with ChatGPT and Connect Pasal to ChatGPT or Claude. ### Which templates take them Minimal, Cafe Counter, Blush Bakery, Electronics, Restaurant, Kastha, Sirjana, Atelier, Akhada, Gahana, Mart, Mithai, Upahaar, Bhansa, Shobha and Durbar. Not on Signal and Domain, which have one fixed look, or on Garage, Cake Shop, Aavya Special, Kanch, Shringar, Mandap, Chautari, Yantra, Kaath, Jhilmil and Aaina, which draw some text and panels in colours of their own. On those the Design tab shows a line saying why in place of Custom colours; pick one of the template's colourways instead. ChatGPT and Claude are refused with the same reason. Colours you already saved stay saved and come back when you move to a template that takes them. ### Go back to the template's colours Press Back to the template's colours under the boxes, or tap any of the three colourways. Either takes your own colours off. Through ChatGPT or Claude, ask for the template's own colours. Undoing a saved look brings back the colours you had before it. For changing the whole template, see Pick a template, keep your colours. --- ## Arrange your storefront page URL: https://pasal.studio/help/page-sections Section: Your shop online Reorder the blocks of your shop, hide the ones you do not need, and write the words in them. Open Design. Its left-hand page map follows the parts of your shop, with the preview beside it. Open a part to edit it and choose All design options to return to the list. On a phone, use See it to check your changes. Contact details come before the expandable extra sections. ### Appearance Template, colours & logo holds the design, palette, logo and type. Read the template guide before changing the overall layout. ### Homepage sections Open Big photo and headline, Promo cards, Your products or Your story to edit that part. The map shows a summary before you open it. A switch beside a supported part controls whether it shows. A hidden part keeps its content, so turning it back on does not mean writing it again. Press Change order for the ordering controls offered by your design. Some templates control their own section order; Durbar does not offer the same free order as every other design. Check the preview instead of assuming all designs support the same blocks. ### Extra sections for Shobha and Durbar The map groups Figures, Photo gallery, What customers say, Your team and Packages in the expandable Extra sections group. Those sections appear on supporting designs. Open one to add or edit its rows and check the preview. ### Contact details Opening hours & location and Phone & social links hold contact details used across the shop. The profile's legal and account details have their own settings. ### Edit from the preview Tap a supported part in the live preview to open its settings. The preview should follow the current edits; Refresh reloads it if needed. Ordinary edits save automatically, while a trial marked Not saved needs Save this look. Open the real shop to check the saved result. --- ## Write your own selling points URL: https://pasal.studio/help/selling-points Section: Your shop online The strip of icons under your hero and the band of reasons further down: what to write in them, and how to leave them out. Two places on your shop let you say why someone should buy from you rather than the shop next door. Both are on the Design tab, in the parts listed under Homepage sections, and both stay completely invisible until you write something, so an empty shop is never left with a row of blank promises. ### The feature strip A short row right under your big photo, before anyone has scrolled. Each entry is an icon, a couple of words, and one line beneath. - Open Design and tap Big photo and headline; the strip is under the headline, as Feature strip. - Press Add a feature. It opens on its own, ready for its title. - Type the title and the line under it. Free delivery / Inside Ring Road. Baked at 5am / Every morning. - Pick an icon from the list: Tick, Delivery, Returns, Warranty, Support, Quality or Package. The tick is the default and it suits most things. Back takes you to the list, where each feature is a row. Tap a row to change it. Its switch takes it off your shop without deleting it, Change order above the rows moves them (drag a row by its handle, or use the arrows), and Remove this feature at the foot of a feature deletes it, with Undo for a few seconds. A preview sits above the rows and appears as soon as one has a title, so you can see the strip taking shape without opening your shop. ### Why shop with us The same idea with room to breathe: a band further down the page with a heading and a few reasons under it. It sits with your story, so tap Your story. This is the one for things that need a sentence rather than two words. - Heading: the words above the band. Leave it and it reads Why shop with us? - Add a reason, then its title, a line and an icon, the same three fields as the strip, and the same rows, switches and Reorder once it is added. Free delivery / On orders over NPR 5,000. Repairs for a year / Bring it back to the shop, no receipt needed. ### What makes them show A title, and its switch on. That is the whole rule. A row with an icon and a line but no title does not appear (its row says so), and a heading on the band with no reasons under it does not appear either. So the way to take one off your shop for a while is its switch, and the way to be rid of it is Remove. Ordinary edits save as you type. During a design trial, use Save this look to keep them. For the headline above the strip and the rest of the page, see Arrange your storefront page. For the strap above your shop name, open Big photo and headline and edit The line above your shop name. Keep them true. A feature strip promising free delivery you do not offer is the fastest way to a message you do not want. Your actual delivery rules are set under Set delivery fees and free delivery, and it is worth making the two agree. --- ## Your own pasal.studio address URL: https://pasal.studio/help/pasal-address Section: Your shop online Turn pasal.studio/your-shop into yourshop.pasal.studio with one button, and every link and QR follows. Every shop starts reachable at pasal.studio/your-shop. It can also have your-shop.pasal.studio, which is shorter to say, easier to print, and reads like an address rather than a page on somebody else's website. It costs nothing extra and takes one button. - Open Link & QR from All tools on the rail, then the Address & app tab across the top. - Find Your pasal address and press Turn on your-shop.pasal.studio. - Wait a few seconds. The certificate is issued for you, and the card changes to say your shop lives there. Most shops opened recently have this already: it is claimed for you as the shop publishes. If yours did not take, usually a patchy connection at the wrong moment, the button is sitting there waiting. ### What changes, and what does not Every link and QR code Pasal makes for you switches to the new address: the copy button, the WhatsApp share, the downloadable QR, your table QRs, and the address search engines are told is the real one. Your old link keeps working. pasal.studio/your-shop does not break, ever. Cards you have already printed, the link in your Instagram bio, a QR on a customer's fridge: all still open your shop. You do not need to reprint anything, though the next batch may as well carry the shorter one. ### The name comes from your shop link The address is whatever your shop link already is, so there is no second name to choose and no way for the two to disagree. It has to be lowercase letters, numbers and hyphens, which the link you picked at signup already was. ### It needs Pro Turning the address on is a Pro feature, and your first seven days are Pro, so it is there for the claiming from your first day. When Pro ends the dashboard locks until you subscribe; your pasal.studio/your-shop link stays published. See What Pro costs and how to turn it on. Want yourbrand.com instead? That is a different job and we do it with you, see Your shop on your own domain. For printing and sharing whichever address you end up with, see Share your shop link. --- ## Let dine-in guests order from the table URL: https://pasal.studio/help/table-qr Section: Orders & fulfilment A QR on every table: guests scan, order to that table, and it reaches your board labelled Table 4. Dine-in ordering puts a QR code on each table. A guest scans it, reads the same menu as everyone else, and orders to that table. Nobody waits to catch a waiter, and nobody types a phone number to eat where they are sitting. - Open Link & QR, under More on the rail, then Table QRs. Cafes and restaurants have this on already; any other shop switches on Dine-in table ordering under Settings, What this shop does. - Set how many tables you have with the plus and minus buttons, or press Start with 8 tables. Each table gets its own code. That count is what turns table QR on: a Tables tab then appears after Orders, for the running bills. This pane stays for printing. - Press Print all tables. A sheet opens with one card per table, numbered, carrying your shop name and "Scan to order". Print it, cut them up, stand one on each table. ### What the guest sees The menu: products, prices, categories. Not the shop front with the photograph and the promo cards. They are already at the table. Add on a dish with sizes or a weight opens a sheet, same as the rest of the shop. The bar that only opens the bag says View bag. Inside the bag, the button that actually places the round says Send to kitchen: no name, no phone, no email. Pay when they leave. The note is for the kitchen: allergies, spice level, no onion. After a send, Order more takes them back to the menu. A line on the menu and in the bag says what is already ordered; More opens the table bill: items, total, and how to pay. Pay at the counter, or scan the shop QR / bank details that checkout already uses. A transaction number goes to the shop; it does not mark the bill paid. Until you Clear table. About us is hidden on a table visit so Home cannot drop the table. Closing the tab is how a guest leaves the sitting. ### What you see The order lands on your board with a Table 4 chip and counts as Dine-in rather than pickup or delivery, so you always know it is for a table in the room. A table round does not send a new-order email: the kitchen is already looking at the board. On a TV board the table number is the code itself, so the kitchen reads Table 4 rather than an order number. Once table QR is on, the Tables tab is the operations floor. Add items, settle at the counter, and Clear table when the party leaves so the next guest scanning that QR does not see the last sitting. The full walk is Run a table from the dashboard. Print and the table count stay on Link & QR, Table QRs. ### Keep the codes straight A table QR is not your counter QR. It carries the table with it, so putting your plain shop link on a table gets you an order with no table on it, and a table code at the counter sends a takeaway to a table. Print them from the right place and they stay right. Lowering the table count retires those tables' codes. If you raise the count again the new tables get fresh codes, so print those tables again rather than reusing the old cards. This does not replace the counter. Staff sales still go through it, and a guest who would rather order at the counter still can. Either way the order moves through Received, Packing, Ready and Done exactly as it always did. --- ## Run a table from the dashboard URL: https://pasal.studio/help/table-bills Section: Orders & fulfilment Open a table bill from Orders, add to it on the Tables tab, settle it at the Counter, and clear the seat when they leave. A table QR lets the guest order. This guide is the staff side: you take a round, you add to it, you take the money, you end the sitting. The codes themselves stay on Table QRs. ### Who can do this Staff need the Orders tick. On a shop with table QR on, that tick reads Orders & tables. There is no extra tick. See Add staff and choose what they see. ### Open a bill - On Orders, press New order. Handover is three states: Counter, Table, Delivery. Pick Table and the seat. - Type the name if you asked. If you leave it blank it is Walk-in, never the table number. The seat still shows on the board as a table chip. - Paid stays off. The kitchen needs an open ticket. The counter is where the money is taken later. The Tables tab, after Orders, is the floor: each seat, what is on it, Add items, Settle at counter, and Clear table. ### Settle at the counter The counter has the same seats in a Tables strip. Tap the seat. New items are Not sent until you press Send to Table 4, with that seat's number. The sent round keeps the time it went. Checkout takes the money for what is already on the seat. It updates those tickets. It does not ring a new walk-in sale. Walk-in leaves the seat without losing its draft. Before you take the money, press Edit sent items. Then you can change a quantity or tap the bin to take a line off. That writes the kitchen ticket. Taking the last line off a ticket asks first, because that cancels the ticket. Keep leaves the line. Done editing puts the bill back. ### Clear the sitting Clear table ends what the next guest at that QR would see. It does not delete the orders from your board. Use it when the party has left, not when the food has arrived. Done on a plate is not the same as the seat being free. The kitchen wall can move a ticket by holding the card and dropping it, see Put your orders on a TV. --- ## Dates on your dashboard, in Bikram Sambat URL: https://pasal.studio/help/bikram-sambat Section: Running the shop Your own screens read BS, from Shrawan to Ashad. What your customer gets stays in AD, on purpose. A shop here closes its books on Shrawan, not on July. So every date on your dashboard is written in Bikram Sambat: the order board, the bookings calendar, the khata, the analytics, the counter and the Sales tab. Nothing needs switching on. - Month names follow your language. Set the dashboard to नेपाली and they are written in Devanagari, numerals and all; in English they are romanised (Baisakh, Jestha, Asar). The switch is under Settings, then Language. See Find your way around the dashboard. - Sales counts Nepali months. The month picker offers Shrawan, Bhadra, Ashwin and so on, each running Nepali midnight to Nepali midnight, and the fiscal year sits beside it. A Nepali month straddles two English ones, so asking for "July" would have split one month's takings in half. - The clock is Kathmandu's, wherever you are reading from. Nepal runs 5 hours 45 minutes ahead of UTC, so an order taken at nine in the evening belongs to that evening, not to tomorrow. - The spreadsheet has both. Export CSV from Sales and every row carries a Date (BS), a Time, and a Date (AD), in their own columns, so it sorts either way and sits next to a bank statement. ### Why your customer's receipt is not in BS It is deliberate, and it is the question every owner asks. The emailed receipt, the PDF, the printed bill, the ticket, the storefront and the customer's own account all stay in the ordinary AD calendar. Your buyer may be anywhere, and AD is the calendar their bank statement, their card statement and their courier all agree on. A document that has to be matched against those is worth more in the calendar they use than in yours. Your screens are for you; the document is for them. The two never disagree about which day a sale happened on, because both are worked out in Kathmandu time from the same moment. ### If a date looks wrong Check the language toggle first: the same day reads 14 Shrawan in English and १४ श्रावण in Nepali, which catches people out once. Weekday names stay in English in both, because Sunday is Sunday in either calendar. And Bikram Sambat is not a formula, so far-future dates outside the range Pasal holds fall back to AD rather than being guessed at. --- ## Find your way around the dashboard URL: https://pasal.studio/help/dashboard-basics Section: Getting started Your everyday pages, the account menu, the unified Settings window, search and working on a phone. The web dashboard keeps everyday work in the main menu and setup in one Settings window. These screenshots use the Himal Beans demo shop. Pasal Desk can have a different menu; the pictures here show the web dashboard. ### Your everyday pages The left menu starts with your shop, Search and Open the counter when your shop uses one. Home, Orders, Products and other everyday pages depend on your shop type. A cafe can have Tables; a salon can have Bookings; a ticket seller can have Events and Door scan. The other work pages are in All tools, the last row of the list. It opens beside the menu with the pages grouped under Every day, Money, People and Your shop, and a Search pages box at the top. You see only the pages your shop has and your login can use. Hover over a row and press its pin to keep it near the top; you can pin up to five pages per person, on this device. Home shows what came in today and this week, with the previous period beside it. Press Paid today for Sales, or Paid this week for Visitors & sales. ### Open your account menu Press Account at the bottom of the left menu. On a phone, open More and use its account button. Choose Settings, Plan & billing, Help or Sign out. Settings and billing appear only when your login can open them. Press your name and avatar at the top of the open menu to go straight to Account in Settings. Help opens a choice of Help articles and Contact support. Contact support opens your email app. ### Find a setting Settings has a list on the left and the selected section on the right on a computer. The selected row is highlighted and scrolls into view when you open it. On a phone, tap a row to open its section, then press All settings to return to the list. - You: Colour and text size, Language, Account and Notifications. - Your shop: Shop details, What this shop does and Legal. - Selling: Orders and delivery (or booking rules) and Payments. - Money: Receipts and tax and Plan & billing. - People: Who works here. - Records: Backups and About Pasal billing. Permission and shop-type rules can shorten the list. The Search settings box filters it as you type on both widths. For example, type "PAN" for Shop details or "roll" for Receipts and tax. Use the Save button when the section offers one. Some switches save immediately. Closing Settings with unsaved edits offers Keep editing or Discard changes; closing while a save is running waits for it to finish. Browser Back closes Settings and returns to the page underneath; Forward reopens the same section. Unsaved edits are protected when you use browser Back too. If you open a help article from a Settings section, use the article's Settings back button to return to that section. Links to another guide keep a trail back to the first article. ### Search from any page Press Search, Ctrl K, or Cmd K on a Mac. Search covers pages, settings, products, recent orders and customers. Results open the matching section: "VAT" opens Shop details, and "delivery fee" opens Orders and delivery. Use arrows to move, Enter to open and Escape to close. You do not need the exact word. Search knows the words shops use in English, Nepali and romanised Nepali: "udharo" or "उधारो" finds Khata, "pan" finds Shop details, "saman" finds Products and "galla" finds the counter. One slip of the thumb still lands, so "prodcut", "kahta" and "setings" work too. ### On a phone The bottom bar holds everyday pages and More. Its pages depend on the shop type; More includes the rest and your account button. Add the dashboard to your home screen to open it like an app. Set up order alerts separately on each device that should buzz. The box at the top of More searches pages, products, orders and customers, including the people on your Khata with what they owe. Before you type, it suggests pages: Recent ones you opened, then your Most used, or Suggested ones such as Products, Khata and Sales on a new phone. These are remembered on this phone only. If nothing matches, it says so and offers Search Help for your words, which opens these guides with your search already typed. ### Colour and language In Settings, open Colour and text size for System, Light, Dark, Blue glass, Navy or Domain, and Default or Big text. The colour cards show a miniature dashboard; the tick marks your choice. A live preview shows how the text reads. Changes apply immediately, with no Save button. Language offers English or नेपाली. Both are remembered on this device and change nothing on your public shop page. See Dates on your dashboard for how dates follow the language. ### Help and page links Read these guides from Account menu → Help → Help articles, or ask the corner Ask Pasal AI / Need help? button. Relevant answers can include a link to the page or Settings section they explain. Press it to open that section; links respect your access. If a guide does not solve it, choose Contact support in the account menu to email us. --- ## Get a daily sales summary by email URL: https://pasal.studio/help/daily-summary-email Section: Running the shop Turn on Daily summary email in Settings → Notifications. It arrives the morning after a day with sales. Open the account menu, choose Settings → Notifications and turn on Daily summary email. The recap goes to your sign-in email the morning after a day with sales. This is different from Order and message alerts, which notify each configured device as an order or booking arrives, or when a customer asks to talk to a person. It is also different from Google review emails, which go to eligible customers when the owner enables them. If a recap is missing, check the switch, the account's sign-in address, and the spam folder. If these are correct and a day with sales still has no recap, contact the Pasal team with the affected day. Do not share your password or sign-in code. --- ## Your Pasal account URL: https://pasal.studio/help/your-account Section: Getting started Choose your name and cartoon avatar, manage your sign-in password, and find notification settings. Open the account menu at the bottom of the left menu, then press your name and avatar at its top. This opens Settings → Account. You can also choose Settings, then Account under You. On a phone, reach the account menu through More. ### Your name and avatar In Account, press Edit beside Your name and picture, enter Your name, choose a cartoon avatar and press Save profile. The account menu uses this name instead of your email, on desktop and phone. Your email still identifies your sign-in account. These choices follow your account across devices; they do not change staff names on sales records. Choose Initials to return to a letter avatar. Leave the name blank to keep the existing account label. If saving fails, your draft stays here so you can try again. Closing Settings or pressing browser Back asks before discarding unsaved changes. ### A password as a spare way in A password can help when email is slow. In Account, press Edit beside Password and set a sign-in password of at least eight characters. Press the eye icon inside the password box to show or hide what you typed, then press Set password to save it. A new password replaces the old one; signing in with a six digit email code still works. See Signing in to your dashboard for the full walk. ### Daily email and order and message alerts Open Settings → Notifications. Daily summary email sends a recap to your sign-in address the morning after a day with sales. Order and message alerts belong to this device and browser, so each phone or laptop that should buzz needs its own setup. See Get alerted for every new order. Owners also set the Google review link and optional automatic requests in Notifications. See Ask customers for an honest Google review. Saving a review link does not turn email requests on. Colour and text size and Language are separate sections under You. They are remembered on this device. Find your way around the dashboard explains the whole Settings list. --- ## Track a unit by its serial number URL: https://pasal.studio/help/serial-numbers Section: Selling Receive individual units, choose one at the web counter and find its sale or service history. Track the actual phone, appliance or other unit you receive and sell, rather than only a model's quantity. Its SN, optional IMEIs and history stay private to permitted shop users. ### Enable tracking on a saved product - Open Products, edit the model and open the Serial numbers popup. - Finish or cancel that model's open orders and sync older device queues before enabling tracking. - Enabling tracking starts its count at zero. Receive the units actually in stock; the old whole-product quantity is not automatically turned into serial units. Once units have been recorded, tracking cannot simply be switched off. Keep recorded colour/size names and pairs rather than deleting a combination with unit history. For example, 1 in stock with Serial tracked means one recorded unit is ready to sell. That count comes from received units, not from a quantity box. If there are colours or sizes, the count belongs to the matching pair. ### Receive each unit Use Receive units, choose its colour and size when applicable, and enter the SN. Optional IMEI 1 and IMEI 2 must each have 15 digits. SN and IMEIs must be distinct identifiers. Add warranty details if useful, then record the unit. Receiving units is what increases the available count; typing a model quantity is not a substitute. If the result is uncertain, keep the receive form and use its retry/check flow. Do not enter the same physical unit as a new receive operation. Search the private inventory to confirm what was recorded. ### Choose the unit when selling At the web counter, choose the colour/size and the actual available unit. Scanning an SN or IMEI can identify it; scanning a model or pair barcode is not a serial assignment. The chosen unit is linked to the sale. Only available units can be sold. A paid online order still needs packing: assign the actual units to its lines before issuing its receipt. Until every tracked line has its units, the customer receives an order confirmation rather than a receipt PDF. Historical ordinary invoices do not become serial-dependent when tracking is later enabled. ### Find a return or repair Search the SN or IMEI and open its history. Receive, sale, return and repair records stay linked to that unit. For a sold unit, the return controls record the return, refund and stock decision together. Use Returns or Repairs with the appropriate permission, rather than erasing the original sale. Inventory needs Products access; sale, return and repair actions depend on their respective permissions. SNs and IMEIs are not a public storefront inventory list. Use the web counter for exact units or colour/size pairs: Pasal Desk does not yet offer the same selection. --- ## Ask customers for an honest Google review URL: https://pasal.studio/help/google-reviews Section: Running the shop Save the Google link in Settings, Notifications; show its QR after payment and control optional emails. Give customers a simple way to share their experience on Google. A saved link supplies the QR; automatic emails are a separate, optional choice controlled by the shop owner. ### Save the exact review link - Open your account menu, then Settings → Notifications and press Edit beside Google reviews. From Marketing → Google reviews, the Edit review settings button opens the same section. - Paste the exact HTTPS review link Google provides into Google review link. Supported links include g.page, maps.app.goo.gl and search.google.com. Do not invent a link from your shop name. - Leave Automatic review emails off if you only want the QR. Press Save review settings. The form's changes take effect only after saving. - Open Marketing → Google reviews. Press Open Google review link to check the destination, or Preview review email to inspect English or Nepali without sending a message. ### QR posters and the customer screen Press Download QR poster in Marketing → Google reviews, or open Link & QR → Google reviews. Both use the saved destination and offer a branded A4 poster. Downloading a poster does not send an email. A shop without a saved link gets setup instructions rather than a placeholder QR. Open the web counter's Customer screen. With a saved review link, its QR appears while idle and after a completed paid sale. The paid screen says Thank you and Share your experience on Google, with Every experience is welcome. It stays hidden during the growing bill, payment QR and an unpaid table send. The code is separate from the payment QR and printed receipt. ### Turn on optional automatic invitations Enable Automatic review emails only when you have appropriate permission to contact customers, then press Save review settings. By default, the ask is due the next day at 10am Nepal after the completed purchase or visit. Alternatively choose After a few hours and enter 1–336 hours. Due time is when a request becomes eligible, not a promise of exact delivery. Days before asking the same customer again defaults to 90; choose 1–365 days to limit repeat asks to the same customer at your shop. The customer's known language takes precedence; otherwise Pasal uses Default email language. Completed paid purchases, completed bookings, collected repairs and admitted event tickets can qualify. Paying for a ticket alone is not attendance. Historical purchases are not backfilled. No email, staff, owner, test and demo records are excluded, and current refunds, cancellations and opt-outs are checked again before sending. Saving a link can create waiting records even with sending paused. ### Pause, check outcomes and respect opt-outs Turn the switch off and Save review settings to pause. Requests wait; their history is kept and the QR remains available. In Marketing → Google reviews, the Review emails list shows outcomes and Nepal times. Press Refresh for the latest list. Checking delivery means Pasal could not confirm whether an email was sent. It stays paused to avoid sending the customer the same invitation twice. The email's opt-out link asks the customer to confirm, then stops review invitations for that shop and email address. Receipts and account messages continue. Pasal does not post a review or fetch its text or rating; customers choose whether to follow the link to Google. Welcome honest feedback without rewards, selective invitations to happy customers or pressure about ratings. Follow Google's policy. --- ## Backups and the year's freeze URL: https://pasal.studio/help/backups Section: Account & troubleshooting Download shop records to keep or share with your accountant. See what's included, previous copies and year-end records. A backup is a signed copy of this shop's books in one ZIP file: every bill, credit and debit note, return, Khata line and repair, the products, the customers the bills name, and the logs of who printed, cancelled, sent and downloaded what, with selected customer and serial-unit records where present. It is what you hand an accountant, or an inspector who asks for the records. It is a selected-record export, not a full system recovery image. - Open the account menu, then Settings → Backups, under Records. You see it if you are the owner, or if the owner gave you the Backups tick. Somebody with that tick and not Settings opens Settings on this pane alone. - Press Download as Excel for one workbook to open in Excel, Numbers or Google Sheets: a sheet each for orders, order lines, products, customers, Khata, payments, credit and debit notes, and repair jobs, money to the paisa, dates in AD and BS. Press Download IRD copy for the signed ZIP to keep and hand over when asked; its .ndjson files are the authoritative copy. Either one is made while you wait and appears in the list, and counts toward the ten copies a day; Download as Excel uses a copy from the last ten minutes instead of making another. Creating a copy does not change or delete the shop's records. Large shops can reach a processing limit. The link works for ten minutes; press Excel or IRD copy beside a backup in the list for that copy again, any time. - Keep it at least six years after its fiscal year ends under Pasal's archive retention policy. Ask your accountant about your own legal duties. Pasal currently has no automatic archive or download-log deletion schedule. ### What is left out, on purpose What you paid for your stock, and what a repair cost you, are not in it. They are yours and not figures on a tax bill, and a backup can be downloaded by somebody you gave the Backups tick. The file's own manifest names every field it leaves out, so nobody reading it takes a missing buying price for a lost one. New manual copies made by the owner include counter setup, cash drawer shifts and cash movements for this shop. Only the current shop owner can download a copy containing those private files. Staff copies, older copies and automatic annual billing archives do not include these drawer files. The list labels each completed copy by what its manifest contains. Owner drawer files contain the whole available history through the collection window, not a fiscal-year slice. They are collected sequentially and do not establish a single atomic balance across tables. This ZIP also excludes photographs, sign-in accounts, payment secrets and other complete-system data. Records are collected sequentially, so it is not a single database snapshot. Pasal has no archive import or full restore button, and no promised recovery time. Keep an independent secure copy: the ZIP contains personal records, and anyone holding its signed download link can open it during the ten-minute window. ### Every closed year, kept on Shrawan 1 On the evening of Shrawan 1, when a fiscal year has closed, Pasal makes one more backup of every shop that has issued a bill or taken a paid sale and did anything in that year: the year's bills, notes, returns, Khata, repairs, prints and postings, with the products as they stood. It waits until 10 pm so a counter that sold offline on the last night of Ashad has the day to send its sales in. It shows in your list as Year-end records: 2082/83, made by Pasal, and it is never made again or replaced. A bill of that year cancelled or refunded after the year closed is in it as it stood when the copy was made, and what changed it is in the files whose names end .after-close.ndjson. A shop that has never billed or been paid has no tax records to keep, so it gets no yearly copy: a test bill to IRD does not count. ### Checking a copy Open Details under a copy to see who created it, the billing version and download history. A completed copy also shows its full Fingerprint, the file's SHA-256. Anyone can check a downloaded file against it (on a Mac or Linux, shasum -a 256 and the file name). Inside the ZIP, manifest.json lists every file with its row count and its own SHA-256, and manifest.sig is Pasal's signature over the manifest. Pasal's server key is needed to authenticate that signature; the public file hashes let you check integrity. A signature does not encrypt the ZIP. A very large table continues in numbered files ( orders.2.ndjson and on); read them in order. workbook.xlsx in the ZIP is the same records to read, listed and signed like the rest; the .ndjson files are the authoritative copy. A copy of more orders than a backup builds its workbook for (seven thousand, fewer when the shop has many products) has none, and says so; Download as Excel still makes the workbook from its files, on your device. ### If it does not finish A large shop can reach the file-size, row or processing limits of one archive attempt. The amount that fits depends on the related records as well as the sale count; there is no guaranteed number of sales. If an attempt does not finish, the original records remain. Repeating it may reach the same limit. Contact support from Help to assess a larger export. A fiscal-year archive covers one year and is also subject to these limits; an unsuccessful attempt can be shown in the list. मालिकले बनाएका नयाँ प्रतिमा यो पसलको गल्ला सेटअप, नगद सिफ्ट र आवतजावतको उपलब्ध इतिहास हुन्छ। यी निजी फाइल भएको प्रति हालको मालिकले मात्र डाउनलोड गर्न सक्छन्। स्टाफका प्रति, पुराना प्रति र आफैँ बनिने वार्षिक बिल अभिलेखमा गल्लाका यी फाइल हुँदैनन्। सूचीमा प्रतिमा के छ भनेर देखिन्छ। डाटा पालैपालो पढिन्छ; सबै टेबलको नगद एउटै क्षणको हो भन्ने ग्यारेन्टी छैन। ZIP पूर्ण डाटाबेस वा फोटो पुनर्स्थापना होइन। यसलाई आयात गरेर सबै डाटा फर्काउने बटन छैन र रिकभरी समयको ग्यारेन्टी छैन। फाइलमा व्यक्तिगत विवरण हुन्छ; डाउनलोड लिङ्क पाउनेले दस मिनेटसम्म खोल्न सक्छ। छ वर्षपछि आफैँ मेटिँदैन। आफ्नो सुरक्षित प्रति राख्नुहोस्। ### About Pasal billing The row under Backups shows the version of the part of Pasal that numbers, prints, cancels, corrects, sends and keeps your tax bills, so you can identify the version that made a record. Pasal's IRD software approval is pending; Off and Test are available, and Live submission remains disabled. Open it to see what that version does for your shop, each part marked On, or Not yet while Pasal has still to switch it on for you. Every backup records the version that made it. ### नेपालीमा ब्याकअप भनेको पसलको हिसाबको हस्ताक्षर गरिएको प्रति हो, एउटै ZIP फाइलमा: हरेक बिल, क्रेडिट र डेबिट नोट, फिर्ता, खाता, मर्मत, सामान, बिलमा नाम भएका ग्राहक, र कसले के छाप्यो, रद्द गर्‍यो, पठायो र डाउनलोड गर्‍यो भन्ने लग। सेटिङमा ब्याकअप खोल्नुहोस्। "Excel मा डाउनलोड गर्नुहोस्" थिच्दा Excel, Numbers वा Google Sheets मा खोल्न मिल्ने एउटा वर्कबुक आउँछ: अर्डर, अर्डरका सामान, सामान, ग्राहक, खाता, भुक्तानी, क्रेडिट र डेबिट नोट, र मर्मतको छुट्टाछुट्टै पाना, रकम पैसासम्म, मिति ईस्वी र विक्रम संवत् दुवैमा। "IRD प्रति डाउनलोड गर्नुहोस्" थिच्दा राख्न र मागेमा दिन हस्ताक्षर गरिएको ZIP आउँछ; त्यसका .ndjson फाइल आधिकारिक प्रति हुन्। डाउनलोड आफैँ सुरु हुन्छ। हरेक प्रति दिनको दस प्रतिमा गनिन्छ; Excel मा डाउनलोड गर्दा पछिल्लो दस मिनेटमा बनेको प्रति भए नयाँ नबनाई त्यही प्रयोग हुन्छ। मालिक, वा मालिकले ब्याकअपको टिक दिएको व्यक्तिले मात्र बनाउन सक्छ। खरिद मूल्य र मर्मतको लागत जानाजान राखिँदैन। हरेक प्रति त्यसको आर्थिक वर्ष सकिएपछि कम्तीमा छ वर्ष राख्नुहोस्। बिल जारी गरेको वा भुक्तानी लिएको पसलको, बन्द भएको हरेक वर्षको प्रति Pasal ले साउन १ को बेलुका बनाएर राख्छ। प्रतिमुनि विवरण खोलेर औंठाछाप (SHA-256) हेर्नुहोस् र त्यससँग डाउनलोड गरेको फाइल जाँच्न सकिन्छ। ठूलो डाटामा फाइल वा प्रशोधनको सीमा आउन सक्छ; बिक्रीको निश्चित संख्या अट्ने ग्यारेन्टी छैन। प्रयास पूरा नभए मूल रेकर्ड रहन्छन्। ठूलो प्रतिको विकल्पका लागि Help बाट सम्पर्क गर्नुहोस्। --- ## Closing your shop URL: https://pasal.studio/help/close-shop Section: Account & troubleshooting Ask Pasal to close your shop from Settings. What closing does, what is kept for tax, and how the files are deleted later. Only the owner can ask. Open the account menu, then Settings → Close this shop, under Records. Type the shop's name to confirm, add a note if you like, and press Ask Pasal to close this shop. The request changes nothing on its own: the shop keeps working until Pasal closes it by hand. While it waits you can press Withdraw the request. ### When Pasal closes the shop - The storefront, its About page and its customer page say This shop has closed, and it takes no orders or bookings. - Instagram, Messenger, WhatsApp and TikTok are disconnected, the same as pressing Disconnect yourself. - Every ChatGPT and Claude connection to the shop is revoked. - You and your staff are signed out on every phone, computer and Pasal Desk. - Bill links you sent from the counter stop showing the bill. The page says the shop has closed. Until the files are deleted, Pasal can open the shop again if you change your mind. Write to support@pasal.studio. Inboxes and AI connections are not restored: you connect them again. ### What is kept Bills, invoices, credit and debit notes, returns, repairs, khata, payments, payslips, the shop's audit log and the year-end IRD copies are kept, because tax law requires it. You can still sign in and download them from Backups. Download a copy before you ask. ### Deleting the files Later, Pasal deletes the shop's uploaded files: the logo, product and page photos, payment QR pictures, payment screenshots and the verification certificate, with the shop's visitor counts and design history. After that the shop cannot be opened again. The IRD permit file and cost receipt photos are kept with the books. For what Pasal keeps and why, see Deleting your account and your data. ### नेपालीमा मालिकले मात्र अनुरोध गर्न सक्नुहुन्छ: Settings → पसल बन्द गर्नुहोस् मा पसलको नाम लेखेर अनुरोध पठाउनुहोस्। अनुरोधले आफैँ केही बदल्दैन; Pasal ले पसल बन्द गरेपछि वेबसाइटमा पसल बन्द भएको देखिन्छ, इनबक्स छुटाइन्छ, ChatGPT र Claude को पहुँच हट्छ र सबै साइन आउट हुन्छन्। बिल, खाता, भुक्तानी र करसम्बन्धी अभिलेख कर कानुनले भनेअनुसार राखिन्छन्। पछि फोटो र अपलोड गरिएका फाइल मेटाइन्छन्, त्यसपछि पसल फेरि खोल्न सकिँदैन। --- ## Signing in to your dashboard URL: https://pasal.studio/help/signing-in Section: Getting started A six digit code by email, an optional password, and what to do when neither one works. There is no password to remember unless you want one. Go to pasal.studio/login, type your email, and press Email me a code. A six digit code arrives; type it in and your dashboard opens. - A code lasts an hour. Ask for a new one with Resend code if it expires. - A resent code cancels the one before it, so always use the digits from the newest email. - Typed the wrong address? Press Use a different email and start again. ### Set a password, if you prefer A password is an optional spare key, useful when email is slow. Open Settings, then Account (see Your Pasal account ), and set a sign-in password of at least eight characters. Setting a new one quietly replaces the old. After that the sign-in page offers Use a password instead. Forgotten it? Press Forgot password and a reset link is emailed to you. It also expires in an hour, and the code still works whether or not you ever set a password. ### Staff sign in the same way A staff member signs in at the same page, with the exact email address the owner put under Settings, Who works here, and lands on the same dashboard showing only what was ticked. The account itself is opened when the owner adds them. Pasal also attempts an invitation email; the pane tells you whether it sent. If it did not send, tell them how to sign in yourself. The code works the first time they ask for one. Until that person signs in, their row shows Not signed in yet rather than Active. ### When you cannot get in - No code arrived. Check spam and promotions, and check the address for a typo. Codes go only to the address on the account. - "Too many emails sent" means too many attempts in a short spell. Wait about an hour, or use your password if you set one. - "We couldn't send a code to that email" means no account exists for it yet. For a staff member that is almost always a typo: the address has to match the one on their row under Settings, Who works here, letter for letter. Ask the owner to check it and to add them again. Do not use Create your shop, which starts a second shop rather than joining yours. - "That email and password don't match" usually means you never set a password. Sign in with a code instead. - "No shop on this account yet" means you are signed in with an address that is not linked to any shop. Sign out, try your other address, and message us if it still says so. One last thing worth knowing: signing in always happens on pasal.studio, even when your shop has its own domain. Open the dashboard from your own address and Pasal sends you there to sign in, which is why a session made on one address is not carried by another. --- ## When a tab or a button is missing URL: https://pasal.studio/help/missing-tab Section: Account & troubleshooting Why two people can open the same dashboard and see different tabs, and how to get one back. The dashboard only shows what your shop actually does, what your plan includes, and what the person signed in is allowed to use. So a tab you read about in a guide, or saw on someone else's screen, or had yourself last week, may simply not be turned on for you. Work down this list. - Is it in All tools? This is much the commonest answer. The rail keeps the few screens a shop touches all day in the open, and every other page is in All tools, the last row of the list. It opens beside the rail with the pages under Every day, Money, People and Your shop, and a box to search them. Setup is in Settings, near the bottom of the rail. A row you reach for daily can be pinned, and a pinned row lifts above Home. See Find your way around the dashboard. - Looking for Costs & profit? Find it under Money in All tools. Paid out also has a shortcut to the job books. Availability depends on your shop features, plan and permissions. - Is the feature on? Open Settings, then What this shop does, under Your shop. Khata, returns, repairs, event tickets, the counter and dine-in ordering each appear only when their switch is on. See Turn shop features on and off. - The whole dashboard is asking you to upgrade? Then Pro has ended, and nothing is broken. Every new shop gets seven days of Pro free, and when those days pass Pasal locks until you subscribe. The screen says so. Choosing Pro or Pro Annual there opens a Fonepay code for that plan. Read What happens when your free trial ends and What Pro costs and how to turn it on. - Are you signed in as staff? Staff see only the features their owner ticked. Home, Help and Payslips are always there, and Payslips only ever shows a staff member their own. The Staff tab and Accountant are never granted, so only the owner can see who rang or open the audit pack, and only the owner can add people under Settings, Who works here. Ask the owner to tick what you need, and it appears the next time you load the dashboard. - Are you on a phone? There is no rail at all below a laptop width. The bar across the bottom holds five slots and everything else opens as a sheet behind More, under the same family headings. Payslips is in that sheet for everybody, and Accountant is there for the owner. Open the account button in More for Settings. - Search for it. Press Ctrl K, or Cmd K on a Mac, and type the word you would use. Settings results open the matching section inside the Settings window. See Find your way around the dashboard. ### A guide you were sent is not in your Help tab The guide list inside the dashboard is filtered the same way the tabs are: an events company is not shown guides about delivery rules or khata. Turn the feature on and its guide joins your list. The public help centre always lists everything. ### A staff tick box you expected is not offered You are only offered permissions your shop can honour, and there are two reasons it might not honour one. The feature may be off: a cafe is not asked whether its staff may work the event door, because that shop has no door to work. Turn it on under Settings, "What this shop does", and the tick box appears under Who works here. Or the shop is not on Pro. Events & door, Khata and Costs & profit (job book) open Pro tabs, so a free shop is offered eleven ticks instead of fourteen. Staff accounts are a Pro feature in the first place, so a free shop runs on the owner login alone, and Add them is refused. See What Pro costs and how to turn it on. ### Order and message alerts reach nobody Alerts are per device and per browser, so every phone or laptop that should buzz has to be switched on once, in Settings, then Notifications. Two more things catch people out. On an iPhone the dashboard must be added to the home screen first, or there is nothing to notify, and the row explains that in place of a switch. And if you once pressed Block or Don't allow when the browser asked, it will never ask again: clear the notification permission for pasal.studio in your browser's site settings, then switch alerts on again. If the switch still will not go on, the line under it names what stopped it. Once alerts are on, Test this device rings this phone straight away, so you never have to wait for a customer to find out. The full setup is in Get alerted for every new order. Still missing something after all that? Message us on WhatsApp from the Help tab and tell us the tab you are looking for. We reply, usually the same day. --- ## What Pasal AI does for you URL: https://pasal.studio/help/pasal-ai Section: Account & troubleshooting Ask a question in your own words and get an answer from these guides and your own books. It never writes a figure itself. The button in the bottom corner of the dashboard opens a chat you can type a question into, in your own words. Ask it how something works, or ask it about your own shop. ### Where its answers come from These help guides explain the full Pasal product, including features your shop has not turned on. For a feature that is off, the assistant can explain what it does and where the owner can enable it. Your current shop setup and plan still decide what you can use. Questions about your shop's figures use the books your account can read. Knowing a feature exists does not unlock private records. If the guides do not cover a question, it says so and offers human support instead of making something up. Relevant answers can include page links such as Products, Sales or Settings · Notifications. Press a link to open that page or section. The available links respect your shop features and permissions; a copied link does not grant access. Anything that moves money or goods you still do yourself on that page. ### Ask in your own words Ask in English, Nepali or Romanised Nepali. A short subject such as event ticket is enough to start. You can follow up with Where do I enable it? in the same conversation. If something fails, name the tab and describe what happens when you press the button. The assistant cannot see your screen, press buttons for you or make account changes. It can explain current limits too. Import previous sales from Excel or CSV, and backups are record copies, not a restore tool. Do not share passwords, sign-in codes or bank credentials in chat. ### How figures stay tied to your books The model is not allowed to type a figure. Where a number belongs it writes a named blank, and Pasal fills that blank in afterwards from your own books, formatted exactly the way the tile on your dashboard formats it. An answer that contains a digit anywhere, in any script, is thrown away and you are shown a plainer sentence instead. So a figure in an answer is your figure. That is also why it can read careful rather than chatty: it is working inside a rule that costs it the whole answer if it slips. What can still be wrong is the wording, the reasoning, and which customer or order it matched. Two customers with similar names is the failure worth knowing about, so the answer prints the last four digits of a phone number for you to check, and refuses outright rather than guessing when several people match. Check the tab before you act on it. ### It can write a product description In the product editor, open Description and press Write it with Pasal AI. It reads what you have already filled in, the name, the price, the shelf, your trade and your other categories, and comes back with a few descriptions to choose from, a title and description for search, and a shelf to file it on. The descriptions and the shelf each carry Use this and the search pair carries Copy, so nothing lands on your product until you say so. Name the product first or the button stays off. Adding a new product, it can also start from a picture: Add from photo on the Add a product screen fills in a name, a description and a category from a photo, never the price. See Add a product from a photo. ### Which plan it is on Pasal AI comes with the annual Pro plan. On it, the corner button reads Ask Pasal AI and the panel says Your guides, and your own books. Without it, the same button reads Need help? and opens the Pasal helper, which answers from these guides and can still read back a few things the dashboard already has on screen, like today's sales. The two names are different on purpose: the name always says what actually answered. See What Pro costs and how to turn it on. The same guides are in your Help tab, where you can read them end to end rather than a question at a time. --- ## What happens when your free trial ends URL: https://pasal.studio/help/plan-ends Section: Account & troubleshooting Pasal locks until you upgrade to Pro. Nothing you have made is deleted. Every new shop opens on Pro, free, for seven days. Nothing is charged and no card is taken, so nothing needs cancelling: the day after that, Pasal asks you to upgrade before you can use the shop again. The short version: please upgrade to Pro to keep using Pasal. The dashboard locks. The counter, the books, staff and the rest of the desk wait until you subscribe. Nothing you have made is deleted. ### What you see The next time you open the dashboard it is one screen. It names your shop and says to upgrade to Pro to keep using Pasal. If you are the owner, choose Pro or Pro Annual there. Checkout opens a Fonepay code for that plan. Staff see the same lock and are asked to tell you. ### Nothing is deleted Not one row. Your products, khata balances, ledgers, events, guest lists, point balances, promo codes and counter sales all sit exactly where you left them. Turn Pro back on, whether that is next week or next Dashain, and every tab comes back with its contents untouched. ### What to do about it Choose Pro or Pro Annual on the lock screen, or see What Pro costs and how to turn it on. When Fonepay confirms the payment, Pro comes back on. If you cannot get into the dashboard at all, that is this lock, not a broken login: see You cannot get into your dashboard only if the sign-in page itself is what is failing. --- ## What Pro costs and how to turn it on URL: https://pasal.studio/help/pro-plan Section: Account & troubleshooting The price of Pro by the month and the year, Pasal Complete for a ready counter, and how to pay. Pasal is Pro. The tools you run the counter and the back office with are what you pay for. ### The price - [Pro monthly price, see https://pasal.studio/pricing] a month, per shop, billed monthly. - [Pro yearly price, see https://pasal.studio/pricing] a year, - Pasal Complete, Rs 49,999 for the first year. The tablet, the printer and the stand, set up as one counter. The hardware is yours to keep, and Pasal Pro is included for that year. After it, renew Pro at the usual price. This is not another software subscription. - No commission. Customers pay you directly and the money never touches Pasal, so what you sell is entirely yours. The year's saving is worked out from the month and the year and said as a percent: the pricing page wears it as a tag on the annual card, and Plan & billing says it on that card. It is arithmetic, not a slogan, so if the prices ever change and the year stops saving anything, the claim is dropped rather than fudged. Every new shop opens on Pro free for seven days, switched on automatically, no card. See What happens when your free trial ends. ### What happens when Pro ends The dashboard locks and asks you to upgrade to Pro to keep using Pasal. Nothing you have made is deleted. Your shop link stays published. Subscribe and every tab comes back as you left it. ### What Pro adds - Counter with printed PAN/VAT bills, see Ring a sale at the counter. - Khata, the credit book, see let regulars pay later. - Events, tickets and the door scanner, see Sell tickets to your events. - Bookings: tables, visits, chairs, see Take bookings and reservations. - Loyalty points and promo codes. - The TV board for the kitchen or the collection counter, see Put your orders on a TV. - The job book, to cost one job end to end, see Work out what a job kept. - Staff accounts and roles, see Add staff and choose what they see. - Unlimited products, your own domain with its certificate, your pasal.studio address, and Visitors & sales over 30 days with traffic sources. - Pasal AI, on the annual plan. See What Pasal AI does for you. ### How to turn it on Open your account menu and choose Plan & billing. It opens that section inside Settings. You can also reach it under Money in the Settings list. Current plan names the plan this shop is on. Expiry date shows when its recorded cover ends. If no date is recorded, the page says so. There is no automatic charge. Renew or change your plan offers monthly Pro and Pro Annual. - Pro is the month. Choose Pro, or Add more time if that is already your plan, opens checkout. The code is for one month. - Pro Annual is the year, with Pasal AI. The same checkout, for the year. - Need hardware? The counter-setup page explains Pasal Complete, the separate kit at Rs 49,999. Ask about availability and delivery there. It is not a software renewal. Checkout opens a Fonepay code for the plan you chose. Any bank or wallet can scan it. The payment lands as Retriever Labs, which is Pasal. When Fonepay confirms it, the time is added. Paying before the current date ends adds to it, so renewing early never loses you days. There is no international card to find, and nothing renews unless you buy again. A monthly payment can be refunded within 7 days of paying, and an annual payment within 30 days. Email support@pasal.studio and name the shop. After that you keep Pro until the date you paid through, and the days left are not refunded. The same rules are on the Refunds page. If the page says Fonepay received the payment but could not switch Pro on, it offers WhatsApp for the transaction number. That is the exception. The ordinary way is the code on the checkout page. ### Checking what you are on Plan & billing is the page. The card at the top names the plan and the date it is paid until. The shop name in the left menu says Pasal Pro or Pasal Annual, the same fact. There is no countdown anywhere else, so if you are near the end of your seven days this is the screen to look at. Stopping at the end of a period is always allowed and takes nothing you have made: see What happens when your free trial ends for the lock that follows.